Bigin by Zoho CRM vs HubSpot Sales Hub comparison

Zoho and HubSpot are both solutions in the CRM category. Zoho is ranked #38 with an average rating of 8.0, while HubSpot is ranked #12 with an average rating of 8.1. Zoho holds a 0.9% mindshare in CRM, compared to HubSpot’s 0.8% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 85% of HubSpot users who would recommend it.

Bigin by Zoho CRM

Read 2 Bigin by Zoho CRM reviews

231 Views
194 Comparison Views

100% willing to recommend

HubSpot Sales Hub

Read 20 HubSpot Sales Hub reviews

472 Views
211 Comparison Views

85% willing to recommend

Bigin by Zoho CRM

HubSpot Sales Hub

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and HubSpot Sales Hub based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2025).

Buyer's Guide

CRM

March 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

38th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot Sales Hub

Ranking in CRM

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.5% compared to the previous year. The mindshare of HubSpot Sales Hub is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

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Gonçalo Teixeira

Business Development and Product Owner at wrightia

Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits

The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I rate Bigin by Zoho CRM nine out of ten."

"We can add users and products to the workflows."

"I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."

"The solution has improved our workflow by providing a centralized solution. It is a one-stop solution that allows us to analyze the sales pipeline and plan activities for specific customers, giving us insights into our approach to prospects. The key improvements include the ability to cross-sell capabilities and identify conversion influencing factors, which we can use to convert customers."

"Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales."

"HubSpot Sales Hub is useful for managing workflows."

"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."

"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."

"The most valuable feature of the solution is the tracking of customer interaction and client introduction."

"It provides efficient business forecasts."

More HubSpot Sales Hub pros

Cons

"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."

"Zoho CRM needs to incorporate HRM."

"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."

"The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take the next step for a particular prospect or recommend solutions to help with prospect conversion from an out-of-the-box perspective."

"The solution should have more integration options."

"It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes."

"One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features."

"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."

"HubSpot Sales Hub could be improved by being more affordable in other countries because it is a very potential software, but it is not much accessible for other players in the market."

"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."

More HubSpot Sales Hub cons

Pricing and Cost Advice

Information not available

"HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point."

"The solution is very affordable from the perspective of the features."

"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."

"From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it."

"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."

"The tool's licensing offers value."

"I rate the product's pricing a five out of ten. It becomes expensive when you add more features and users."

"We have to pay for licenses. They are not expensive."

More HubSpot Sales Hub pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

18%

Educational Organization

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about HubSpot Sales Hub?

It provides efficient business forecasts.

See all answers

What is your experience regarding pricing and costs for HubSpot Sales Hub?

The tool's licensing offers value.

See all answers

What needs improvement with HubSpot Sales Hub?

I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This...

See all answers

Comparisons

Odoo vs Bigin by Zoho CRM

Compared 46% of the time

HubSpot CRM vs Bigin by Zoho CRM

Compared 32% of the time

More Bigin by Zoho CRM Competitors

Affinity vs HubSpot Sales Hub

Compared 76% of the time

More HubSpot Sales Hub Competitors

Product Reports

Buyer's Guide

CRM

March 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

HubSpot Sales Hub

April 2025

Download HubSpot Sales Hub product report

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

HubSpot

Sample Customers

Information Not Available

digimind, easyrecrue, software2, subaru, suzuki, Huif

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.

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