Bigin by Zoho CRM vs HubSpot CRM comparison

Zoho and HubSpot are both solutions in the CRM category. Zoho is ranked #25 with an average rating of 8.0, while HubSpot is ranked #5 with an average rating of 8.3. Zoho holds a 0.9% mindshare in CRM, compared to HubSpot’s 1.6% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 98% of HubSpot users who would recommend it.

Bigin by Zoho CRM

Read 3 Bigin by Zoho CRM reviews

560 Views
554 Comparison Views

100% willing to recommend

HubSpot CRM

Read 49 HubSpot CRM reviews

1,350 Views
1,283 Comparison Views

98% willing to recommend

Bigin by Zoho CRM

HubSpot CRM

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Bigin by Zoho CRM and HubSpot CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bigin by Zoho CRM vs. HubSpot CRM Report (Updated: September 2025).

Buyer's Guide

Bigin by Zoho CRM vs. HubSpot CRM

September 2025

Download the complete report

Helped 868,759 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

25th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.7% compared to the previous year. The mindshare of HubSpot CRM is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
HubSpot CRM	1.6%
Bigin by Zoho CRM	0.9%
Other	97.5%

CRM

Featured Reviews

Vivek_Kumar@

Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner

Has supported lead and deal tracking for small businesses but lacks deeper customization options

The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages. For example, when a lead enters a system, we can automatically generate welcome emails. Once any modification in the lead is done, such as when it's qualified, we can send them qualified emails or acknowledgment emails based on the business pipeline. This user-friendly interface has helped my customers adapt quicker to Bigin by Zoho CRM as, after customization or completion of the project, I will make a Loom video to train the clients through the sessions, and through the Loom videos and SOPs, they can adapt easily to Bigin by Zoho CRM. They can also adapt to all the applications.

Read full review

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages."

"We can add users and products to the workflows."

"I rate Bigin by Zoho CRM nine out of ten."

"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."

"The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list."

"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."

"Easy to use and easy to setup CRM software, with good stability and scalability."

"HubSpot CRM has the most reliable and user-friendly options."

"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."

"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."

"The setup is very easy."

More HubSpot CRM pros

Cons

"Zoho CRM needs to incorporate HRM."

"Bigin by Zoho CRM is a very limited application; we cannot customize it as we want."

"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."

"An area to be improved in HubSpot CRM is its customization capabilities."

"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."

"The response time is slow. It takes time for them to come back with solutions."

"HubSpot CRM could be flexible and customizable."

"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."

"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."

"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."

"The only problem with HubSpot at the moment is the pricing models."

More HubSpot CRM cons

Pricing and Cost Advice

Information not available

"HubSpot CRM is affordable."

"The price of the solution could improve because it is expensive."

"The pricing is reasonable."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"We use a paid version of Hubspot and we have an annual license."

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

"I do not recall the particulars of the licensing fees."

"We are using HubSpot CRM’s free version."

More HubSpot CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

868,759 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Performing Arts

11%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025.

See all answers

What is your primary use case for Bigin by Zoho CRM?

I am not currently using Bigin by Zoho CRM ( /products/bigin-by-zoho-crm-reviews ), but I have used it in a previous company for about five years. I often recommend Bigin by Zoho CRM ( /products/bi...

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...

See all answers

Comparisons

HubSpot Sales Hub vs Bigin by Zoho CRM

Compared 44% of the time

Bitrix24 vs Bigin by Zoho CRM

Compared 20% of the time

Odoo vs Bigin by Zoho CRM

Compared 20% of the time

More Bigin by Zoho CRM Competitors

monday.com for Enterprise vs HubSpot CRM

Compared 14% of the time

Acumatica vs HubSpot CRM

Compared 12% of the time

Attio vs HubSpot CRM

Compared 11% of the time

Odoo vs HubSpot CRM

Compared 9% of the time

IFS Cloud Platform vs HubSpot CRM

Compared 6% of the time

More HubSpot CRM Competitors

Product Reports

Buyer's Guide

CRM

September 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

HubSpot CRM

September 2025

Download HubSpot CRM product report

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Sample Customers

Information Not Available

digimind, easyrecrue, software2, subaru, suzuki

Buyer's Guide

Bigin by Zoho CRM vs. HubSpot CRM

September 2025

Free Report: Bigin by Zoho CRM vs. HubSpot CRM

Find out what your peers are saying about Bigin by Zoho CRM vs. HubSpot CRM and other solutions. Updated: September 2025.

DOWNLOAD NOW

868,759 professionals have used our research since 2012.

See our Bigin by Zoho CRM vs. HubSpot CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.