monday.com and HubSpot CRM compete in project management and customer relationship management. Based on feature offerings, monday.com is more suitable for detailed team collaboration and project management, whereas HubSpot CRM excels in marketing and sales automation with extensive CRM functionalities.
Features: monday.com enhances team collaboration with features like detailed tracking, automation, and integration with tools such as Slack and Outlook. Its ease of setup and user-friendly interface make it adaptable for various project delivery environments. HubSpot CRM offers robust marketing automation, sales tracking, and customer segmentation capabilities. It integrates seamlessly with tools like Salesforce and Outlook, making it an effective CRM solution.
Room for Improvement: Users suggest enhancing monday.com’s performance speed and scalability for complex projects; improving notification systems is also recommended. HubSpot CRM would benefit from offering more customization options, reducing enterprise pricing, and enhancing integration capabilities to meet diverse user needs.
Ease of Deployment and Customer Service: Both platforms are predominantly deployed on public cloud infrastructure, providing flexibility for remote teams. monday.com offers an intuitive interface that reduces the need for extensive support, although some users report slower response times. HubSpot CRM is praised for its swift and effective support but could improve personalized solutions for complex queries.
Pricing and ROI: monday.com is generally seen as cost-effective for project management, offering positive ROI through time-saving automation. However, its higher tiers can be costly. HubSpot CRM's tiered pricing may be considered expensive for small teams but provides significant value in sales and marketing, with a strong sales automation focus for effective lead management. Both solutions offer good ROI when closely aligned with user needs in project management or CRM functions.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
I would rate their customer service a ten.
Handling around 100 to 150 users is fine.
HubSpot CRM is a scalable solution.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
A package covering everything in a particular area without requiring the entire purchase would be excellent.
A better CRM can be achieved by providing more customization features.
The response time is slow.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
It is quite expensive.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The features are superior, as few others can reach that level.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
| Product | Market Share (%) |
|---|---|
| HubSpot CRM | 1.1% |
| monday.com | 1.1% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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