HubSpot CRM vs monday.com comparison

Read 231 monday.com reviews

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HubSpot CRM

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Executive SummaryUpdated on Jan 11, 2026

monday.com and HubSpot CRM compete in project management and customer relationship management. Based on feature offerings, monday.com is more suitable for detailed team collaboration and project management, whereas HubSpot CRM excels in marketing and sales automation with extensive CRM functionalities.

Features: monday.com enhances team collaboration with features like detailed tracking, automation, and integration with tools such as Slack and Outlook. Its ease of setup and user-friendly interface make it adaptable for various project delivery environments. HubSpot CRM offers robust marketing automation, sales tracking, and customer segmentation capabilities. It integrates seamlessly with tools like Salesforce and Outlook, making it an effective CRM solution.

Room for Improvement: Users suggest enhancing monday.com’s performance speed and scalability for complex projects; improving notification systems is also recommended. HubSpot CRM would benefit from offering more customization options, reducing enterprise pricing, and enhancing integration capabilities to meet diverse user needs.

Ease of Deployment and Customer Service: Both platforms are predominantly deployed on public cloud infrastructure, providing flexibility for remote teams. monday.com offers an intuitive interface that reduces the need for extensive support, although some users report slower response times. HubSpot CRM is praised for its swift and effective support but could improve personalized solutions for complex queries.

Pricing and ROI: monday.com is generally seen as cost-effective for project management, offering positive ROI through time-saving automation. However, its higher tiers can be costly. HubSpot CRM's tiered pricing may be considered expensive for small teams but provides significant value in sales and marketing, with a strong sales automation focus for effective lead management. Both solutions offer good ROI when closely aligned with user needs in project management or CRM functions.

To learn more, read our detailed HubSpot CRM vs. monday.com Report (Updated: February 2026).

HubSpot CRM vs. monday.com

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

HubSpot CRM boosts lead generation and revenue, with varying ROI and valued for efficiency, automation, and data security.

Sentiment score

6.8

Monday.com boosts productivity, efficiency, collaboration, ROI, and morale through automation and streamlined workflows, enhancing overall organizational value.

No quotes available

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Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.

Project Engineer at Unilever

Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.

For more quotes and insights, download the monday.com report

Sr. Project Manager at GlaxoSmithKline

Customer Service

Sentiment score

7.0

Users commend HubSpot CRM's timely support, though improvements like live agents and self-help access are needed for some.

Sentiment score

7.4

Monday.com's customer support excels in efficiency, yet improvements are needed in personalization and live chat enhancements to address minor gaps.

HubSpot's customer service is excellent and fast.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.

Charles Dickens

President at iCIO, Inc

There is always an account rep that's available, and there is a technical account rep that is available for every account.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

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I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

The customer support is very proactive, responsive, and easy to reach.

Sr. Project Manager at GlaxoSmithKline

monday.com is very cost-effective and it has great customer support.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Scalability Issues

Sentiment score

7.4

HubSpot CRM is scalable for all company sizes, but some prefer pairing it with Salesforce for enhanced capabilities.

Sentiment score

8.0

Monday.com is scalable, customizable, handles multiple tasks seamlessly, but complex permissions and onboarding pricing are noted issues.

Handling around 100 to 150 users is fine.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

HubSpot CRM is a scalable solution.

reviewer2396643

Founder at a marketing services firm with 1-10 employees

For more quotes and insights, download the HubSpot CRM report

monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Stability Issues

Sentiment score

8.5

HubSpot CRM is highly stable and reliable, with minor delays not affecting its excellent performance and integration capabilities.

Sentiment score

7.9

Monday.com is stable and reliable with minor bugs that don't significantly impact user confidence or platform performance.

No quotes available

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monday.com is very stable.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Room For Improvement

HubSpot CRM needs improvements in customization, pricing, integration, UI, mobile app, support, automation, scalability, and subscription features.

Users desire improved responsiveness, integrations, customization, and training in monday.com for a better experience and performance.

HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.

Charles Dickens

President at iCIO, Inc

A better CRM can be achieved by providing more customization features.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

The response time is slow.

Parag Negi

Founder | Technology Head at janusmaad.com

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The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

The integration with Google Sheets is also not working very well.

For more quotes and insights, download the monday.com report

Sr. Project Manager at GlaxoSmithKline

Setup Cost

HubSpot CRM offers mid-range pricing with modular options but is criticized for limited advanced features and perceived high cost.

Monday.com offers flexible, scalable pricing for varied team sizes; generally seen as affordable with valuable features for enhanced work management.

No quotes available

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It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.

For more quotes and insights, download the monday.com report

Sr. Project Manager at GlaxoSmithKline

Valuable Features

HubSpot CRM is valued for its user-friendly design, seamless integrations, automation, customizable workflows, scalable features, and real-time reporting.

Monday.com offers customizable features to enhance project management, streamline workflows, and boost productivity with intuitive collaboration tools.

HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.

Charles Dickens

President at iCIO, Inc

The feature that I find valuable is the customer 360-degree view and the marketing automation.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

For more quotes and insights, download the HubSpot CRM report

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time.

Sr. Project Manager at GlaxoSmithKline

Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.

For more quotes and insights, download the monday.com report

Project Engineer at Unilever

Categories and Ranking

HubSpot CRM

Ranking in CRM

5th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

9th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

231

Ranking in other categories

Project Portfolio Management (6th), Project Management Software (2nd), Marketing Management (6th), Opportunity Management (6th)

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of HubSpot CRM is 1.1%, down from 1.9% compared to the previous year. The mindshare of monday.com is 1.1%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
HubSpot CRM	1.1%
monday.com	1.1%
Other	97.8%

CRM

Featured Reviews

reviewer2396643

Founder at a marketing services firm with 1-10 employees

Has streamlined customer interaction tracking but the pricing structure needs more flexibility

The biggest constraint with HubSpot CRM is their pricing. Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement. Because we are using a free module of HubSpot CRM, we certainly see some value in it. We have been willing to pay HubSpot CRM money in the past. We certainly see an ROI out of that. The constraint is that they require a year-long commitment of minimum number of users. Our number of users is lesser than the commitment that they require. They require minimum five users to be signed into HubSpot CRM. Normally within the organization, there are only two or three people who use it. From that point of view, the seat cost and annual commitment are some of the things where we currently don't see a lot of value in using it.

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Project collaboration has improved and automation saves time and reduces errors

Project Engineer at Unilever

The best features monday.com offers are reporting, customization, and company contacts, tracking communication, and project plans. All of the features are really important, especially the project planning, which gives us the ability to manipulate project plans, and it's very helpful. Also, tracking our communication is valuable. I love that I can see both my communications and the communications of my coworkers with the company contacts. When it comes to company contacts, I appreciate the ability to have the company as well as various tags, documents, and contact types. It has really boosted our team collaboration, where different departments are able to collaborate within one project, and we are able to complete many projects on time and deliver them to our clients. Our clients have become very happy over time since we started using monday.com. We've been able to complete many projects on time and meet our deadlines. This has really made our clients happy, and they have trusted us a lot. Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost. We've also improved our team collaboration. We can collaborate securely remotely, thereby improving our productivity. We've been able to save thousands of dollars since we started using automation. We're able to save approximately 80% of our time through automation. We've also been able to reduce human risk, where there is no human contact with the data, thereby greatly reducing human error.

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Top Industries

By visitors reading reviews

Comms Service Provider

10%

Computer Software Company

10%

Performing Arts

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	179
Midsize Enterprise	26
Large Enterprise	28

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

What is your primary use case for HubSpot CRM?

We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

What is your primary use case for monday.com?

We use monday.com on a daily basis for our to-do lists and to stay in touch with our team to see how projects are progressing. We have everything on monday.com for each project step, allowing us to...

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Product Reports

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HubSpot CRM

January 2026

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January 2026

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber