No more typing reviews! Try our Samantha, our new voice AI agent.

HubSpot CRM vs SuiteCRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
5th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
No ranking in other categories
SuiteCRM
Ranking in CRM
42nd
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of HubSpot CRM is 1.2%, down from 2.4% compared to the previous year. The mindshare of SuiteCRM is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
HubSpot CRM1.2%
SuiteCRM0.5%
Other98.3%
CRM
 

Featured Reviews

Sadiq H - PeerSpot reviewer
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
Automation and integrated analytics have transformed how my team manages campaigns and deals
There are a couple of things which I would improve in HubSpot CRM. There are limitations with user limitations. I would want a feature where certain users do not need to export data and I want to be notified if anyone is exporting. That feature exists for a certain number of users, but it should also apply to lower-level users who should be notified as well. Second, the analysis and insights need to be provided on a weekly basis. For example, I would want to see that in this week we sent an email to a certain number of prospects, information about which was my highest open rate email campaign and which was my lowest engagement campaign, and insights from HubSpot AI that can be utilized. I would want to know which subject lines we gathered that received more attention as a form of data analytics information. Additionally, if I have one hundred contacts today and a couple of them are not active, for example, if eighty contacts are active and twenty contacts have never opened my email, I would want to trash them because they are not engaging. That kind of information would be very useful.
JV
Owner at CPSTECH
Provides valuable reporting tools, but the user interfaces could be simplified
I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified.  I have been using SuiteCRM for five…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."
"If you're planning to use HubSpot CRM for marketing and sales support, it's a great tool, and you can automate what you view on every account, every day in the pipeline."
"HubSpot CRM is one of the best CRMs I have used."
"The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable."
"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."
"HubSpot is one of the best tools that is free, helping me start quickly."
"The permission system is great, so you can really decide who gets what permissions."
"The product's most valuable feature is the ease of obtaining information to make decisions."
 

Cons

"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."
"The price of HubSpot CRM is expensive."
"I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly."
"The initial setup could be faster as it currently takes a lot of time."
"The solution's email capabilities could be improved. While these do exist, there are other platforms which offer much more robust capabilities when it comes to emailing."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"The solution's email capabilities could be improved."
"The platform's user interfaces could be simplified."
 

Pricing and Cost Advice

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."
"The price of HubSpot CRM is expensive."
"The cost of HubSpot CRM is less than the cost of Freshsales."
"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."
"The price of the solution could improve because it is expensive."
"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."
"The pricing for this solution is user based. We're paying $39 to $45 per user."
"Pricing is based on the number of users."
"The product's initial price is quite low, around $100 for a fixed deployment."
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
What is your primary use case for HubSpot CRM?
I would describe my main use case as evaluating a couple of tools and CRMs. We found HubSpot CRM very useful in terms of ease of use, automation, setting up the user journey, and database managemen...
What advice do you have for others considering HubSpot CRM?
HubSpot CRM is only available on cloud. HubSpot CRM doesn't support on-premises or hybrid deployment. On a scale of 1-10, this solution is rated as 7.
What is your experience regarding pricing and costs for SuiteCRM?
The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.
What needs improvement with SuiteCRM?
The platform's user interfaces could be simplified.
What is your primary use case for SuiteCRM?
I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.
 

Comparisons

 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Information Not Available
Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: May 2026.
900,747 professionals have used our research since 2012.