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HubSpot CRM vs SuiteCRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
5th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
No ranking in other categories
SuiteCRM
Ranking in CRM
42nd
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of HubSpot CRM is 1.1%, down from 1.8% compared to the previous year. The mindshare of SuiteCRM is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
HubSpot CRM1.1%
SuiteCRM0.5%
Other98.4%
CRM
 

Featured Reviews

Kartikeya Prahlad - PeerSpot reviewer
Sr Director of Global Inside Sales at a consultancy with 11-50 employees
Automation capabilities for creating workflows have streamlined processes
I am using HubSpot for the entire organization right now. In my current role, I'm using HubSpot for marketing, sales, and content The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable. All the automation features, where I can completely…
JV
Owner at CPSTECH
Provides valuable reporting tools, but the user interfaces could be simplified
I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified.  I have been using SuiteCRM for five…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Hubspot CRM also lets you make calls and send emails directly."
"The ease of having everything in one place is valuable."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"The feature that I find valuable is the customer 360-degree view and the marketing automation."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"It's very easy to use and configure HubSpot CRM."
"The permission system is great, so you can really decide who gets what permissions."
"The product's most valuable feature is the ease of obtaining information to make decisions."
 

Cons

"The product's free version could have more integration and automation options."
"An area to be improved in HubSpot CRM is its customization capabilities."
"The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it."
"I would need to try the product again to refresh my knowledge and give a recommendation."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"HubSpot CRM integration needs improvement."
"HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"The platform's user interfaces could be simplified."
 

Pricing and Cost Advice

"HubSpot CRM is affordable."
"The price of the solution could improve because it is expensive."
"We use a paid version of Hubspot and we have an annual license."
"I do not recall the particulars of the licensing fees."
"The price of HubSpot CRM is expensive."
"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
"The pricing is in a midrange if you line up the marketing tools."
"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."
"The product's initial price is quite low, around $100 for a fixed deployment."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Comms Service Provider
11%
Performing Arts
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise8
No data available
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
What is your primary use case for HubSpot CRM?
We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...
What is your experience regarding pricing and costs for SuiteCRM?
The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.
What needs improvement with SuiteCRM?
The platform's user interfaces could be simplified.
What is your primary use case for SuiteCRM?
I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.
 

Comparisons

 

Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Information Not Available
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2026.
881,082 professionals have used our research since 2012.