Bitrix24 vs SuiteCRM comparison

Bitrix24 and SuiteCRM are both solutions in the CRM category. Bitrix24 is ranked #39, while SuiteCRM is ranked #44 with an average rating of 7.0. Bitrix24 holds a 0.8% mindshare in CRM, compared to SuiteCRM’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of SuiteCRM users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

2,200 Views
1,320 Comparison Views

90% willing to recommend

SuiteCRM

Read 1 SuiteCRM review

699 Views
699 Comparison Views

100% willing to recommend

Bitrix24

SuiteCRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and SuiteCRM based on real PeerSpot user reviews.

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Buyer's Guide

CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

39th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (27th), Enterprise Social Software (23rd)

SuiteCRM

Ranking in CRM

44th

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.0% compared to the previous year. The mindshare of SuiteCRM is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Bitrix24	0.8%
SuiteCRM	0.5%
Other	98.7%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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JorgeValenzuela

Owner at CPSTECH

Provides valuable reporting tools, but the user interfaces could be simplified

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified. I have been using SuiteCRM for five…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Collaboration and CRM are the most valuable features of Bitrix24."

"Bitrix24 is a user-friendly solution that is easy to use."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"It's a very easy-to-use product."

"The data interpretation feature in Bitrix24 is good."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

More Bitrix24 pros

"The product's most valuable feature is the ease of obtaining information to make decisions."

Cons

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"The solution’s performance could be made faster."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"There are some bugs in the mobile system."

"The solution's open channel and contact center could be improved."

"We didn't have the ability to customize the solution."

"It would be great if colleagues could get alerts via email when they are assigned something."

"The stability could be improved."

More Bitrix24 cons

"The platform's user interfaces could be simplified."

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The product's pricing is okay for me. It is not expensive."

"The solution's pricing is quite average and not expensive."

"The pricing for this program is reasonable."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"We were using the free version which was really limited in terms of functionality."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

More Bitrix24 pricing and cost advice

"The product's initial price is quite low, around $100 for a fixed deployment."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

10%

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

See all answers

What is your experience regarding pricing and costs for SuiteCRM?

The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.

See all answers

What needs improvement with SuiteCRM?

The platform's user interfaces could be simplified.

See all answers

What is your primary use case for SuiteCRM?

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

March 2026

Download Bitrix24 product report

Buyer's Guide

CRM

March 2026

Download SuiteCRM product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

SuiteCRM is a powerful open-source CRM platform, providing a 360-degree view of customers and business interactions. Ideal for businesses of all sizes, it offers scalability and customization, allowing users to adapt it to diverse organizational needs. With features like sales management, marketing automation, customer service, project management, and robust reporting, SuiteCRM ensures comprehensive business management. Its cost-effectiveness, with lower licensing costs compared to proprietary CRM solutions, makes it an attractive choice. The platform is community-driven, benefiting from a large and active community that provides ongoing support, bug fixes, and updates. Businesses can leverage SuiteCRM to enhance customer relationships, boost sales and revenue, improve productivity, and enjoy greater flexibility through tailored customization.

SuiteCRM

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

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