Salesforce Sales Cloud vs SuiteCRM comparison

Salesforce and SuiteCRM are both solutions in the CRM category. Salesforce is ranked #2 with an average rating of 8.2, while SuiteCRM is ranked #42 with an average rating of 7.0. Salesforce holds a 2.0% mindshare in CRM, compared to SuiteCRM’s 0.5% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of SuiteCRM users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

6,003 Views
4,442 Comparison Views

94% willing to recommend

SuiteCRM

Read 1 SuiteCRM review

641 Views
641 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

SuiteCRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Sales Cloud and SuiteCRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: February 2026).

Buyer's Guide

CRM

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

SuiteCRM

Ranking in CRM

42nd

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Salesforce Sales Cloud is 2.0%, down from 9.5% compared to the previous year. The mindshare of SuiteCRM is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Salesforce Sales Cloud	2.0%
SuiteCRM	0.5%
Other	97.5%

CRM

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

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JorgeValenzuela

Owner at CPSTECH

Provides valuable reporting tools, but the user interfaces could be simplified

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified. I have been using SuiteCRM for five…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their support team is good."

"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."

"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."

"Contact records are most valuable."

"Salesforce Sales Cloud has positively impacted my organization as the old excuse where a lot of people used to prefer working in Excel has been eliminated, and nowadays we have a system that's built around our business needs, which helps us optimize processes, make processes much shorter, and give us insights into sales cycles and how to improve them."

"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."

"The reporting is easy and helpful."

"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."

More Salesforce Sales Cloud pros

"The product's most valuable feature is the ease of obtaining information to make decisions."

Cons

"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."

"The solution's customer support is not so good."

"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."

"Even though they've launched Lightning, it's clunky at times with page load speeds."

"Amount of storage provided is limited."

"My age-old complaint with Salesforce Sales Cloud is that it has to be refreshed because it's a cloud-based system. If you make any updates, you have to refresh and save because you're fundamentally looking at what's running in the cloud. It can be slow since you constantly refresh and save the screen. If you were running a local application, like a local CRM system, as you input anything, it would be more seamless."

"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."

"Sometimes they refresh the production environment, which can be a bit of a challenge."

More Salesforce Sales Cloud cons

"The platform's user interfaces could be simplified."

Pricing and Cost Advice

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive."

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

"The subscription is on a monthly basis."

"Implementation and add-ons may be additional costs."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

More Salesforce Sales Cloud pricing and cost advice

"The product's initial price is quite low, around $100 for a fixed deployment."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	26
Large Enterprise	40

No data available

Questions from the Community

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

See all answers

What is your experience regarding pricing and costs for SuiteCRM?

The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.

See all answers

What needs improvement with SuiteCRM?

The platform's user interfaces could be simplified.

See all answers

What is your primary use case for SuiteCRM?

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 11% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 9% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Campfire Interactive vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

HubSpot CRM vs SuiteCRM

Compared 34% of the time

Odoo vs SuiteCRM

Compared 23% of the time

Bitrix24 vs SuiteCRM

Compared 21% of the time

Vtiger CRM vs SuiteCRM

Compared 10% of the time

More SuiteCRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

January 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

CRM

February 2026

Download SuiteCRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

SuiteCRM is a powerful open-source CRM platform, providing a 360-degree view of customers and business interactions. Ideal for businesses of all sizes, it offers scalability and customization, allowing users to adapt it to diverse organizational needs. With features like sales management, marketing automation, customer service, project management, and robust reporting, SuiteCRM ensures comprehensive business management. Its cost-effectiveness, with lower licensing costs compared to proprietary CRM solutions, makes it an attractive choice. The platform is community-driven, benefiting from a large and active community that provides ongoing support, bug fixes, and updates. Businesses can leverage SuiteCRM to enhance customer relationships, boost sales and revenue, improve productivity, and enjoy greater flexibility through tailored customization.

SuiteCRM

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Information Not Available

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: February 2026.

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