On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things.
Salesforce Sales Cloud excels in customization, enabling integration with other SaaS solutions through custom fields, reports, and workflows. It offers robust scalability and performance, handling large data volumes efficiently. Key features include automation, low-code capabilities, lead management, and advanced analytics. However, its complexity and licensing costs pose challenges for users, particularly small businesses. Integration with non-Salesforce systems and platform stability also need enhancement for optimal user experience.
