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Salesforce Sales Cloud pros and cons

Vendor: Salesforce

4.2 out of 5

118 reviews
94% willing to recommend

Pros & Cons summary

Salesforce Sales Cloud offers customizable features and supports process automation, making it user-friendly for non-developers. Valued for scalability, it efficiently manages leads and sales, with powerful analytics tools for strategic insights. Improvements are needed in duplicate data cleaning and integration processes. Its cost and restrictive licensing are challenges, especially for small businesses, and storage limitations exist. Despite these, Salesforce Sales Cloud helps streamline sales productivity and aligns with business objectives.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Salesforce Sales Cloud is highly valued for its ability to integrate with other SaaS solutions, providing seamless connectivity and automation opportunities without requiring extensive coding.

With custom fields, reports, and objects, Salesforce Sales Cloud adapts easily to various business objectives, offering scalable solutions suited to organizations of any size.

Salesforce Sales Cloud's performance and stability are consistently praised, enabling users to work efficiently without experiencing lag or downtime.

Its robust reporting and analytics capabilities are instrumental in influencing sales strategies, allowing users to build detailed dashboards for comprehensive insights.

The centralization of customer-related data in Salesforce Sales Cloud eliminates reliance on external spreadsheets, streamlining processes, reducing delivery time, and boosting sales efficiency.

CONS

Auto clean for duplicate leads, accounts, and contacts in Salesforce Sales Cloud needs improvement.

The cost and licensing model of Salesforce Sales Cloud could be more affordable and accommodating for small businesses.

The complexity of Salesforce Sales Cloud makes it difficult for users to understand and implement certain actions.

Integration with external applications, especially for email and calendar syncing, presents challenges in Salesforce Sales Cloud.

Salesforce Sales Cloud’s reporting features have limitations such as restrictions on the number of records and need better personalization.

Salesforce Sales Cloud Pros review quotes

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

Lots of functionality and it is a customizable interface.

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Developer at a financial services firm with 501-1,000 employees

Jun 25, 2012

Simple cloud interface for CRM systems.

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VP of Development at a marketing services firm with 51-200 employees

Jun 26, 2012

Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms.

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Salesforce Sales Cloud

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CTO at a tech company with 51-200 employees

Aug 27, 2012

Great flexibility

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Sales with 51-200 employees

Aug 27, 2012

As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis.

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Sales at a tech vendor with 1,001-5,000 employees

Dec 21, 2012

Easy to understand and logical GUI.

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CIO with 201-500 employees

Feb 19, 2013

Best of breed SAAS solution, easy to deploy globally, easy to customize to comply with any business process, ideal for small-growing organizations.

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Sales with 501-1,000 employees

Feb 19, 2014

Salesforce helps me very well organizing my daily tasks and shows me an overview of what I have reached every day or offers me reports which can be easily created and saved for my personal way of working.

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Consultant with 51-200 employees

May 5, 2014

The workflow capability makes it possible to automate labour intensive tasks such as sending standard emails at pre-defined points within business processes.

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IT Leader at a tech services company with 1,001-5,000 employees

Jun 10, 2016

User adoption has improved a lot resulting in improvement of data quality and ROI of the software.

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Salesforce Sales Cloud Cons review quotes

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

There is TOO much functionality and it is far too complex.

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Developer at a financial services firm with 501-1,000 employees

Jun 25, 2012

Backend database is not compatible with all SQL standards.

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VP of Development at a marketing services firm with 51-200 employees

Jun 26, 2012

It takes a long time to get fully up and running on Salesforce.

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Salesforce Sales Cloud

Free Report: Salesforce Sales Cloud Reviews and More

Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,933 professionals have used our research since 2012.

CTO at a tech company with 51-200 employees

Aug 27, 2012

No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)

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Sales with 51-200 employees

Aug 27, 2012

The mobile application for Salesforce.com is somewhat lacking. I also at times am frustrated by the response time as I am logging activities in the system.

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Sales at a tech vendor with 1,001-5,000 employees

Dec 21, 2012

Difficult to manage data quality over time

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CIO with 201-500 employees

Feb 19, 2013

Become VERY expensive as you grow. Endless number of limitation force license upgrade to Enterprise and then to Unlimited, and to double the price per user.

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Sales with 501-1,000 employees

Feb 19, 2014

They should think about introducing some sort of fire system (colours: green - yellow - red) to set alarms of overdue tasks.

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Consultant with 51-200 employees

May 5, 2014

Some areas of functionality from early versions of Salesforce are getting a little dated and in need of overhaul.

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IT Leader at a tech services company with 1,001-5,000 employees

Jun 10, 2016

Setup cost was way higher than expected. We spent close to $1.5 million on setup including interfaces for 3000 seats.

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