

Salesforce Sales Cloud and Siebel CRM are two prominent players in the CRM market, both offering comprehensive solutions for businesses. Salesforce appears to have the upper hand with its cloud-based agility, modern interface, and extensive integration capabilities.
Features: Salesforce Sales Cloud offers features like robust CRM tracking, seamless integration with inbound marketing software, and a highly customizable interface, making it suitable for varied business needs. Siebel CRM provides comprehensive customer management workflows and a high level of customization, supporting complex business requirements.
Room for Improvement: Salesforce Sales Cloud faces challenges with complex pricing, occasional system sluggishness, and limited free technical support, impacting costs as businesses grow. Siebel CRM has a cumbersome user experience, outdated interface, and requires extensive customization, complicating its deployment for many users.
Ease of Deployment and Customer Service: Salesforce Sales Cloud, leveraging a cloud-based model, supports agile deployments and frequent updates, offering scalability advantages. Its customer service is mixed, gaining appreciation for its active community, albeit with noted delays. Siebel CRM's traditional on-premises or private cloud setups are thorough but costly and time-intensive. Its customer service struggles with responsiveness and lacks community engagement like Salesforce.
Pricing and ROI: Both platforms are high-cost solutions in the CRM market. Salesforce often justifies its premium pricing with high operational efficiencies and business insights, despite concerns over licensing fees. Siebel CRM's enterprise-level pricing can deter medium-sized companies. While both offer significant benefits, Salesforce is seen as favorable for its modern, cost-saving integrations.
| Product | Market Share (%) |
|---|---|
| Salesforce Sales Cloud | 2.0% |
| Siebel CRM | 1.2% |
| Other | 96.8% |


| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 26 |
| Large Enterprise | 40 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 16 |
Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.
Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.
What are the most important features?Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.
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