Salesforce Sales Cloud vs Siebel CRM comparison

Salesforce and Oracle are both solutions in the CRM category. Salesforce is ranked #1 with an average rating of 8.2, while Oracle is ranked #8 with an average rating of 8.2. Salesforce holds a 9.0% mindshare in CRM, compared to Oracle’s 6.6% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,511 Views
2,933 Comparison Views

94% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,567 Views
2,069 Comparison Views

87% willing to recommend

Salesforce Sales Cloud

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Salesforce Sales Cloud and Siebel CRM are two leading products competing in the CRM category. Salesforce Sales Cloud seems to have the upper hand due to its modern features and greater flexibility compared to Siebel CRM.

Features: Salesforce Sales Cloud offers extensive customization and ease of integration with a wide array of applications and tools for CRM, sales, and marketing processes. Users benefit from its flexibility, automation capabilities, and multiple editions catering to different business sizes. Siebel CRM boasts high-level customization and stable performance. It is well-regarded for its complex workflows and robust customer management system.

Room for Improvement: Salesforce Sales Cloud can be complex for new users due to its multitude of features, leading to navigational challenges. Its high cost remains a concern for scaling businesses. Data integration and reporting functionalities need enhancements. Siebel CRM's main issues include an outdated UI, sluggish backend performance, and high reliance on customization. Its high setup and licensing cost can be prohibitive.

Ease of Deployment and Customer Service: Salesforce Sales Cloud is deployed in the public cloud, offering high flexibility and tiered support options based on subscription plans. While customer service is generally efficient, response times may vary with plan levels. Siebel CRM largely operates on-premises, with critiques pointing out its customer service responsiveness and complex on-premises deployment.

Pricing and ROI: Salesforce Sales Cloud is perceived as expensive, with escalating costs for additional functionalities and more users. However, the investment is often seen as worthwhile due to its comprehensive capabilities. Nonprofits may benefit from initial free licenses. In contrast, Siebel CRM's high setup and licensing costs are seen as barriers for SMEs, despite its stability. Many customers are drawn to more cost-effective options due to Siebel's operational expenses.

To learn more, read our detailed Salesforce Sales Cloud vs. Siebel CRM Report (Updated: March 2025).

Buyer's Guide

Salesforce Sales Cloud vs. Siebel CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Salesforce Sales Cloud is 9.0%, down from 10.1% compared to the previous year. The mindshare of Siebel CRM is 6.6%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."

"Salesforce is very user-friendly, which makes it effortless to track business management reports."

"We can implement checks to ensure proper data entry with validation rules."

"The user interface is pretty simple."

"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."

"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."

"Suitable for all sizes of organizations."

"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."

More Salesforce Sales Cloud pros

"Siebel CRM has a strong database model, workflow and integration tools."

"The solution is scalable."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The solution's order management pack is quite fantastic."

"Siebel CRM is the number one CRM product in the world."

More Siebel CRM pros

Cons

"When importing from other apps, it gets messy."

"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."

"One consistent comment about the product internally is that it has a steep learning curve, especially for some sales executives. Simplifying the interface would be a big leap forward. Like a chatbot, fewer clicks and more direct AI interaction could help. A simplified interface with AI support would make things much easier. We need an AI feature like ChatGPT that helps us to hold conversations."

"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."

"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."

"The monitoring is very good, but it could be better."

"They should also include ATP and CTP functionality."

"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."

More Salesforce Sales Cloud cons

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"It is difficult to set up."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"The documentation needs to be improved."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

More Siebel CRM cons

Pricing and Cost Advice

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

"Pricing is reasonable."

"Price-wise, the product does not fall under the category of cheaply priced products."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"The subscription is on a monthly basis."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

More Salesforce Sales Cloud pricing and cost advice

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Government

14%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 30% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 30% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 7% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 28% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

NetSuite CRM+ vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

Siebel Sales

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Salesforce Sales Cloud vs. Siebel CRM

March 2025

Free Report: Salesforce Sales Cloud vs. Siebel CRM

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