Salesforce Sales Cloud vs Siebel CRM comparison

Salesforce and Oracle are both solutions in the CRM category. Salesforce is ranked #2 with an average rating of 8.2, while Oracle is ranked #15 with an average rating of 7.0. Salesforce holds a 2.1% mindshare in CRM, compared to Oracle’s 1.2% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

6,447 Views
4,706 Comparison Views

94% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,774 Views
2,635 Comparison Views

88% willing to recommend

Salesforce Sales Cloud

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Salesforce Sales Cloud and Siebel CRM are two prominent players in the CRM market, both offering comprehensive solutions for businesses. Salesforce appears to have the upper hand with its cloud-based agility, modern interface, and extensive integration capabilities.

Features: Salesforce Sales Cloud offers features like robust CRM tracking, seamless integration with inbound marketing software, and a highly customizable interface, making it suitable for varied business needs. Siebel CRM provides comprehensive customer management workflows and a high level of customization, supporting complex business requirements.

Room for Improvement: Salesforce Sales Cloud faces challenges with complex pricing, occasional system sluggishness, and limited free technical support, impacting costs as businesses grow. Siebel CRM has a cumbersome user experience, outdated interface, and requires extensive customization, complicating its deployment for many users.

Ease of Deployment and Customer Service: Salesforce Sales Cloud, leveraging a cloud-based model, supports agile deployments and frequent updates, offering scalability advantages. Its customer service is mixed, gaining appreciation for its active community, albeit with noted delays. Siebel CRM's traditional on-premises or private cloud setups are thorough but costly and time-intensive. Its customer service struggles with responsiveness and lacks community engagement like Salesforce.

Pricing and ROI: Both platforms are high-cost solutions in the CRM market. Salesforce often justifies its premium pricing with high operational efficiencies and business insights, despite concerns over licensing fees. Siebel CRM's enterprise-level pricing can deter medium-sized companies. While both offer significant benefits, Salesforce is seen as favorable for its modern, cost-saving integrations.

To learn more, read our detailed Salesforce Sales Cloud vs. Siebel CRM Report (Updated: March 2026).

Buyer's Guide

Salesforce Sales Cloud vs. Siebel CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Siebel CRM

Ranking in CRM

15th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Salesforce Sales Cloud is 2.1%, down from 9.3% compared to the previous year. The mindshare of Siebel CRM is 1.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.1%
Siebel CRM	1.2%
Other	96.7%

CRM

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."

"The product is very fast and responsive. There's no lag time when you are on the platform."

"The solution is stable."

"Cloud computing is the future."

"The tool is quite flexible."

"The ability to customize many things, from the UI to the business logic, and the fact that the solution uses a cloud platform were valuable features for our organization."

"The dashboards and dashboard customization are great."

"It is a very stable solution."

More Salesforce Sales Cloud pros

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM."

"The solution's order management pack is quite fantastic."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

More Siebel CRM pros

Cons

"When importing from other apps, it gets messy."

"It takes a long time to get fully up and running on Salesforce."

"Even though they've launched Lightning, it's clunky at times with page load speeds."

"The product lacks to offer some AI capabilities."

"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."

"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

"Salesforce could improve its response speed. Compared to AWS, it is slower, which could be a hindrance."

"The high price of the product is an area of concern where improvements are required."

More Salesforce Sales Cloud cons

"The user interface, mobile application, and support could be improved."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"Server may response very slowly if effective load balancing is not done."

"It is difficult to set up."

"Siebel is not user-friendly."

More Siebel CRM cons

Pricing and Cost Advice

"It's expensive, storage being the most costly aspect."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Pricing is reasonable."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"Price-wise, the product does not fall under the category of cheaply priced products."

"The price is fair."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

More Salesforce Sales Cloud pricing and cost advice

"Its licensing is yearly."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Performing Arts

Government

11%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	26
Large Enterprise	40

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 10% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 7% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Campfire Interactive vs Salesforce Sales Cloud

Compared 3% of the time

Gong vs Salesforce Sales Cloud

Compared 2% of the time

More Salesforce Sales Cloud Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 16% of the time

Oracle CRM vs Siebel CRM

Compared 10% of the time

SAP CRM vs Siebel CRM

Compared 10% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

Oracle Fusion Service vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

February 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

Siebel CRM

February 2026

Download Siebel CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

Siebel Sales

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Salesforce Sales Cloud vs. Siebel CRM

March 2026

Free Report: Salesforce Sales Cloud vs. Siebel CRM

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