Siebel CRM and Oracle CX Sales are prominent contenders in the CRM domain. Oracle CX Sales holds a competitive edge with its modern, cloud-based infrastructure offering adaptive technology.
Features: Siebel CRM shines with its robust integrational capabilities, allowing seamless data handling across systems. It supports complex product modeling and offers substantial customization options tailored for specific business challenges. In contrast, Oracle CX Sales excels with AI-driven insights and enhanced analytics down to the sales process level. Its mobile capabilities allow seamless access on-the-go, ensuring business continuity and real-time updates.
Room for Improvement: Siebel CRM could benefit from streamlining its IT resource demands and enhancing mobile support to match modern standards. User interface modernization and faster deployment cycles could also enhance its appeal. Conversely, Oracle CX Sales may improve further by enhancing its visual builder capabilities and adding more industry-specific features. Strengthening offline capabilities and expanding built-in report options could drive more comprehensive business insights.
Ease of Deployment and Customer Service: Oracle CX Sales offers a swift cloud-based deployment, minimizing setup times and demands on IT, backed by robust Oracle customer support services. Siebel CRM requires a more intensive setup effort, often involving lengthy deployment cycles, yet benefits from Oracle's comprehensive support network, catering to enterprises with significant custom needs.
Pricing and ROI: Siebel CRM involves higher upfront investment due to its complex architecture and customization, delivering significant ROI for large-scale enterprises. In contrast, Oracle CX Sales, with its subscription-pricing model, offers lower initial costs, continuous updates, and scalability, presenting cost-effective options with ongoing enhancements.
| Product | Market Share (%) |
|---|---|
| Oracle CX Sales | 0.9% |
| Siebel CRM | 1.2% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 16 |
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.
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