Microsoft Dynamics CRM vs Oracle CX Sales comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.1, while Oracle is ranked #14 with an average rating of 8.0. Microsoft holds a 11.1% mindshare in CRM, compared to Oracle’s 2.7% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 78 Microsoft Dynamics CRM reviews

3,894 Views
3,823 Comparison Views

93% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,230 Views
849 Comparison Views

87% willing to recommend

Microsoft Dynamics CRM

Oracle CX Sales

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 20, 2025

Microsoft Dynamics CRM and Oracle CX Sales compete in the CRM market. Microsoft Dynamics CRM seems to have the upper hand with its highly customizable platform and strong integration capabilities, whereas Oracle CX Sales shines in lead management and analytics.

Features: Microsoft Dynamics CRM offers a customizable platform with strong integration with Microsoft Office 365, intuitive user experience, and cost-effective licensing. It supports various business processes from sales to customer engagement with robust security. Oracle CX Sales provides advanced mobile-enabled functionality, intuitive operation, and excellent lead and opportunity management, with users appreciating its analytical capabilities.

Room for Improvement: Microsoft Dynamics CRM faces challenges in user-friendliness and requires improvements in approval processes and dashboards for better visibility and user interaction. The interface needs enhanced integration with other systems. Oracle CX Sales requires improvements in user interface and scalability and could benefit from modern design, enhanced integration options, and more AI-driven features for customization flexibility.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM offers public, private, and hybrid cloud deployments, as well as on-premises options. However, technical support varies, with long response times unless premium support is purchased. Oracle CX Sales is also available on various cloud environments, with support being less problematic but not always meeting premium expectations. Both platforms require significant integration efforts depending on the deployment.

Pricing and ROI: Microsoft Dynamics CRM is considered expensive, but its extensive features and integration capabilities justify the cost, with positive ROI from improved sales processes. Long-term agreements may offer competitive pricing. Oracle CX Sales is marked as pricey compared to competitors like Salesforce, but the advanced functionality offers strong justification. Its tiered pricing includes discounts, and while it offers valuable ROI, Microsoft Dynamics CRM often highlights cost-effectiveness in the long term.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CX Sales Report (Updated: May 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CX Sales

May 2025

Download the complete report

Helped 851,491 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (1st)

Oracle CX Sales

Ranking in CRM

14th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.1%, down from 13.7% compared to the previous year. The mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Read full review

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."

"The product is highly scalable, particularly in the cloud environment, where resources can be increased as required."

"The solution's return on investment is worth it."

"The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center."

"It is good for sales and service maintenance. It has various integration tools."

"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."

"The CRM is very fast, with customization and integration options, and easy migration."

"Multifeatured CRM software with good stability and scalability."

More Microsoft Dynamics CRM pros

"It is stable and scalable, and their support has been very responsive."

"the Oracle CX Sales Eloqua module is very useful."

"It covers sales very well."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The integration with other systems is easy."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Stability depends on the implementation, but overall, it's quite high."

"The analytics features in Oracle CX Sales are good."

More Oracle CX Sales pros

Cons

"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM."

"Better integration would be an improvement."

"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."

"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."

"Microsoft Dynamics CRM could improve by being more user-friendly."

"The UI/UX needs improvement as it is not intuitive from day one."

More Microsoft Dynamics CRM cons

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"They've been lacking in creating customization from scratch and in sales."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The tool must allow developers to check logs."

"Support is very poor."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales cons

Pricing and Cost Advice

"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."

"The price of the solution is good but could be cheaper."

"Microsoft Dynamics CRM is a little expensive solution."

"Pricing for this software could be cheaper."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"We have to buy a separate license in order to implement the social listening feature."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"Licensing fees are paid on a monthly basis."

More Microsoft Dynamics CRM pricing and cost advice

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"The solution is reasonably priced compared to other tools."

"The product is pricey."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

851,491 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

16%

Manufacturing Company

15%

Government

15%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 20% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 10% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 25% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

May 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CX Sales

May 2025

Download Oracle CX Sales product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Oracle Sales Cloud

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CX Sales

May 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CX Sales

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CX Sales and other solutions. Updated: May 2025.

DOWNLOAD NOW

851,491 professionals have used our research since 2012.

See our Microsoft Dynamics CRM vs. Oracle CX Sales report.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.