vCIO at a computer software company with 11-50 employees
Real User
Jan 23, 2023
Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to.
It's very customizable, so we're able to tailor it to a client's needs.
Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich.
Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market.
I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM.
Solution Consultant at a tech services company with 11-50 employees
Real User
Jul 6, 2022
My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.
CRM Analytics Lead-Consumer Insights at a retailer with 1,001-5,000 employees
Real User
May 31, 2022
The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers.
Project Manager at a financial services firm with 201-500 employees
Real User
May 20, 2022
It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there.
The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.
The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics.
I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.
IT Telehealth Specialist at Clinical & Support Options
Real User
Mar 17, 2022
The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field.
Administrative Assistant at a wireless company with 11-50 employees
Real User
Feb 8, 2022
The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features.
Technology, Tools, & Solutions - Program Manager at a consultancy with 501-1,000 employees
Real User
Dec 7, 2021
The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
Project Manager at a financial services firm with 201-500 employees
Real User
Jul 23, 2018
We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals...
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
The product is user-friendly.
The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform.
When you have a vanilla, straightforward version, it is easy to use.
The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management.
The Outlook calendar has been very helpful for us.
Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to.
It's very customizable, so we're able to tailor it to a client's needs.
The most valuable feature is the reporting tab.
Dynamics is easy to use. There are several fields I can filter.
The solution is scalable.
The initial setup is very easy.
The most valuable feature in Microsoft Dynamics CRM is funneling.
Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich.
Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.
The solution is versatile and customizable.
Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market.
I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM.
The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365.
The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality.
My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.
I like the fact that I can keep track of everything I do in relation to my own job.
The most valuable feature of Microsoft Dynamics CRM is its performance.
The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.
The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers.
Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works.
Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side.
It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there.
This is a scalable solution.
Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.
Microsoft Dynamics CRM is a stable solution.
Microsoft Dynamics CRM brings the most value in terms of its ease of implementation.
The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.
The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics.
I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view.
Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support.
The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field.
The most valuable feature of Microsoft Dynamics CRM is its ease of use.
It is good for sales and service maintenance. It has various integration tools.
The history of engagement with our customers, including all conversations, has been most valuable when using this solution.
The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features.
Multifeatured CRM software with good stability and scalability.
The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.
The solution is stable.
Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline.
The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.
Microsoft Dynamics CRM has plenty of valuable features.
Technical support is completely good.
Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.
I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.
The stability is excellent.
The initial setup is pretty straightforward.
We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up.