Oracle Fusion Service and Oracle CX Sales compete in the enterprise software space, focusing on service and sales functionalities, respectively. Oracle Fusion Service tends to have the upper hand in customer interaction and service integration, while Oracle CX Sales shines in sales capabilities and integrations.
Features: Oracle Fusion Service enhances customer interactions through seamless integration across communication channels and encompasses features like knowledge management and incident management. Meanwhile, Oracle CX Sales provides industry-specific sales processes, lead and opportunity management tools, and mobile-enabled functionality that facilitates access on various devices.
Room for Improvement: Oracle Fusion Service requires more intuitive user interface design, improved B2B customization features, and better integration capabilities. Oracle CX Sales could enhance its user interface to meet modern standards, address database integration challenges, and strengthen its feature set to better compete with solutions like Salesforce.
Ease of Deployment and Customer Service: Both products offer public and hybrid cloud deployment; however, Oracle Fusion Service also supports on-premises deployment. While both solutions provide knowledgeable support, Oracle Fusion Service encounters more variability in customer service response times, impacting user satisfaction.
Pricing and ROI: Oracle Fusion Service has a flexible, usage-based pricing model that is perceived as high, potentially deterring smaller organizations yet influences ROI positively via time savings. Oracle CX Sales, though costly, is competitive in the cloud CRM market and appreciated for its comprehensive functionality and support, allowing for varied ROI depending on organizational usage.
| Product | Market Share (%) |
|---|---|
| Oracle Fusion Service | 1.0% |
| Oracle CX Sales | 0.9% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 22 |
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
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