Oracle Fusion Service and Microsoft Dynamics CRM compete in the customer relationship management category. Oracle Fusion Service seems to have the upper hand in terms of omni-channel support and deployment flexibility, while Microsoft Dynamics CRM benefits from ease of use and integration within the Microsoft ecosystem.
Features: Oracle Fusion Service offers an omni-channel suite including chat, co-browse, and smart assistants, with robust integration capabilities and scalability. Microsoft Dynamics CRM provides extensive integration within the Microsoft ecosystem, campaign management, and an intuitive user interface.
Room for Improvement: Oracle Fusion Service could improve its user-friendliness, particularly in its user interface, and enhance customization options for the B2B market. Microsoft Dynamics CRM might benefit from enhanced integration capabilities, a more intuitive interface, and improved AI functionalities.
Ease of Deployment and Customer Service: Oracle Fusion Service supports a mix of public, private, and hybrid cloud deployments, though technical support effectiveness varies. Microsoft Dynamics CRM primarily uses public cloud deployments with strong integration within Microsoft's suite, though customer support could be improved.
Pricing and ROI: Oracle Fusion Service is priced on the higher side but provides a flexible SaaS model based on usage for tailored ROI. Microsoft Dynamics CRM is generally more affordable with comprehensive integration benefits, particularly with Microsoft Office 365.
I would rate customer support as ten out of ten.
Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
I would give it a ten out of ten for scalability.
Initially, we had ten ERPs, and I have added more since.
I would rate it ten out of ten.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
The CRM is very fast, which is the most important aspect, and it's very handy.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.
In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.
Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.
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