I have been working on implementing Oracle Fusion Service to mainly higher education industry clients and one banking client. Before that, I was working with financial services-based solutions for a particular client. When customers face concerns or need support, they need to log a service request so they can properly get more details. For these specific functions using Oracle Fusion Service, I have developed a service request management workflow for the client. I have been working for the past five years. For the past two years, I have been working on a higher education industry project, mainly in tuition service areas and service management. Both functional and technical elements have given me hands-on experience. Currently, I am working on a higher education industry project for one of the major universities. For example, if a student wants to express interest in student programs, they might search for universities online and browse through the courses universities offer. They will express interest through submitting an interest form. When a prospective student submits an interest form, a service request is created within the university system. Then the university staff, such as admission staff, will see that service request and reach out to the prospective student to keep them engaged, discussing available courses, admission fees, and resources. Through this ticket, the university's admission staff will communicate with the prospective student. For the university scenario, the customers are the students. Whatever help the students need is facilitated through Oracle Fusion Service. Customer satisfaction is the core agenda of Oracle Fusion Service. Students might need help with issues such as paying fees, and they can create a service request within the university's website.
We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.
With Oracle Fusion Service, the process of raising purchase requisitions and issuing purchase orders was streamlined compared to using just Oracle previously. Oracle Fusion Service offers good efficiency.
Oracle Financial Functional Consultant at Tata Consultancy
Real User
Top 5
Mar 5, 2024
I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and support after going live.
Associate Consultant at University of California at Davis
Real User
Dec 18, 2023
During my stint with Capgemini, I used to work for Oracle as a client. Oracle Fusion Service was very good, and my company used it to support human resources, payroll, and expenses applications since the product worked quite seamlessly.
Oracle Fusion is a game-changer for businesses, especially when compared to the traditional on-premise EBS system. It is like having a powerful suite of modern ERP tools in the cloud, eliminating the need for hefty infrastructure investments. I can access it from anywhere, anytime, using any device, which is fantastic for our global operations. From managing customer relationships to handling HR tasks, supply chain operations, and project management, Oracle Fusion covers it all with advanced features.
For my company, I use its workflow management tools, and I oversee various aspects of their implementation, including training, customization, and other related processes.
Oracle Techno Sales consultant at a tech services company with 201-500 employees
Real User
Jan 5, 2022
My client is a bank with a call center that receives customer complaints and routes those issues to different departments. They also have a service department that serves the other departments in the bank. Oracle Service Cloud has a Coral browser, which agents can use to log into the machine seamlessly rather than using the viewer or other solutions on the market.
Solution Architect - Oracle CX Cloud at a computer software company with 201-500 employees
Real User
Dec 10, 2018
We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution.
Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
I have been working on implementing Oracle Fusion Service to mainly higher education industry clients and one banking client. Before that, I was working with financial services-based solutions for a particular client. When customers face concerns or need support, they need to log a service request so they can properly get more details. For these specific functions using Oracle Fusion Service, I have developed a service request management workflow for the client. I have been working for the past five years. For the past two years, I have been working on a higher education industry project, mainly in tuition service areas and service management. Both functional and technical elements have given me hands-on experience. Currently, I am working on a higher education industry project for one of the major universities. For example, if a student wants to express interest in student programs, they might search for universities online and browse through the courses universities offer. They will express interest through submitting an interest form. When a prospective student submits an interest form, a service request is created within the university system. Then the university staff, such as admission staff, will see that service request and reach out to the prospective student to keep them engaged, discussing available courses, admission fees, and resources. Through this ticket, the university's admission staff will communicate with the prospective student. For the university scenario, the customers are the students. Whatever help the students need is facilitated through Oracle Fusion Service. Customer satisfaction is the core agenda of Oracle Fusion Service. Students might need help with issues such as paying fees, and they can create a service request within the university's website.
I mainly use the solution for RTCRN.
I use Oracle Integration Cloud to connect all our ERPs and other systems.
We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.
With Oracle Fusion Service, the process of raising purchase requisitions and issuing purchase orders was streamlined compared to using just Oracle previously. Oracle Fusion Service offers good efficiency.
We use the solution to create work orders and service request updates. It is an integration between the field service cloud and the service cloud.
I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and support after going live.
During my stint with Capgemini, I used to work for Oracle as a client. Oracle Fusion Service was very good, and my company used it to support human resources, payroll, and expenses applications since the product worked quite seamlessly.
Oracle Fusion is a game-changer for businesses, especially when compared to the traditional on-premise EBS system. It is like having a powerful suite of modern ERP tools in the cloud, eliminating the need for hefty infrastructure investments. I can access it from anywhere, anytime, using any device, which is fantastic for our global operations. From managing customer relationships to handling HR tasks, supply chain operations, and project management, Oracle Fusion covers it all with advanced features.
For my company, I use its workflow management tools, and I oversee various aspects of their implementation, including training, customization, and other related processes.
My clients mainly use this tool for Supplier Chain Management purposes, as it serves the needs of their supply chain management activities.
We are using a product for field force management. I'm head of ICT and we are partners with Oracle.
Our company helps clients with IT infrastructure services which include migration, implementation, and management of the solution.
We are using Oracle Service Cloud as our ERP for our back office.
My client is a bank with a call center that receives customer complaints and routes those issues to different departments. They also have a service department that serves the other departments in the bank. Oracle Service Cloud has a Coral browser, which agents can use to log into the machine seamlessly rather than using the viewer or other solutions on the market.
This product is used to provide and kind of service that is related to customer support.
Steering our salesforce.
We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution.
Documenting call center customer interaction, transferring incidents between teams and the help desk chat.
* Omnichannel customer support for multiple clients. * The benefit of having ways to defer call volume like KBs and chat help reduces cost.
* Knowledge management (KM) * Call center * Customer outreach and transactional processes We are also starting to use OPA to build online interviews.