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Oracle Fusion Service vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Monday.com boosts productivity, efficiency, collaboration, ROI, and morale through automation and streamlined workflows, enhancing overall organizational value.
Sentiment score
6.9
Oracle Fusion Service boosts ROI by 30% through tailored payments, efficiency, loyalty, and streamlined operations, despite some unquantified returns.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
Project Engineer at Unilever
Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.
Sr. Project Manager at GlaxoSmithKline
Within CRM, I have worked on B2C service and sales extensively.
Consultant at Deloitte
 

Customer Service

Sentiment score
7.4
Monday.com's customer support excels in efficiency, yet improvements are needed in personalization and live chat enhancements to address minor gaps.
Sentiment score
5.6
Oracle Fusion Service offers good support, hindered by inconsistency, but escalations often enhance service quality and response time.
I would rate their customer service a ten.
Head of Financial Team at resolutte
The customer support is very proactive, responsive, and easy to reach.
Sr. Project Manager at GlaxoSmithKline
monday.com is very cost-effective and it has great customer support.
Project Engineer at Unilever
Sometimes the technical support is knowledgeable and helpful.
Consultant at Deloitte
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Solutions Architect at Western Digital
 

Scalability Issues

Sentiment score
8.0
Monday.com is scalable, customizable, handles multiple tasks seamlessly, but complex permissions and onboarding pricing are noted issues.
Sentiment score
8.3
Oracle Fusion Service efficiently scales from small teams to large enterprises, supporting diverse operational needs across locations.
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Project Engineer at Unilever
Initially, we had ten ERPs, and I have added more since.
Solutions Architect at Western Digital
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
Consultant at Deloitte
 

Stability Issues

Sentiment score
7.9
Monday.com is stable and reliable with minor bugs that don't significantly impact user confidence or platform performance.
Sentiment score
8.0
Oracle Fusion Service is highly stable, achieving 90% uptime with minor outages, rated 8-9/10 by organizations.
monday.com is very stable.
Project Engineer at Unilever
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
Consultant at Deloitte
 

Room For Improvement

Users desire improved responsiveness, integrations, customization, and training in monday.com for a better experience and performance.
Oracle Fusion Service needs enhancements in B2B customization, UI/UX, technical support, and improving mobile application functionality and attractiveness.
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
The integration with Google Sheets is also not working very well.
Sr. Project Manager at GlaxoSmithKline
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Solutions Architect at Western Digital
Simpler integration capabilities.
Associate Architect-Technology at Virtusa Global
It is currently restricted to Groovy scripting.
Consultant at Deloitte
 

Setup Cost

Monday.com offers flexible, scalable pricing for varied team sizes; generally seen as affordable with valuable features for enhanced work management.
Oracle Fusion Service is costly with variable pricing, depending on users, data, integrations, and geographical location.
It is quite expensive.
Head of Financial Team at resolutte
The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.
Sr. Project Manager at GlaxoSmithKline
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive.
Oracle HCM Manager at PwC
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
Solutions Architect at Western Digital
 

Valuable Features

Monday.com offers customizable features to enhance project management, streamline workflows, and boost productivity with intuitive collaboration tools.
Oracle Fusion Service enhances customer engagement with omni-channel communication, AI tools, and scalable cloud-based architecture for seamless integration.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time.
Sr. Project Manager at GlaxoSmithKline
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
Project Engineer at Unilever
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Solutions Architect at Western Digital
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
Consultant at Deloitte
For HCM, it makes the life of users easier for self-service, payroll run, and applying tax according to the country, where different tax laws according to the country are very easy in Fusion.
Oracle HCM Manager at PwC
 

Categories and Ranking

monday.com
Ranking in CRM
9th
Ranking in Marketing Management
6th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
231
Ranking in other categories
Project Portfolio Management (6th), Project Management Software (2nd), Opportunity Management (6th)
Oracle Fusion Service
Ranking in CRM
12th
Ranking in Marketing Management
7th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
CRM Customer Engagement Centers (5th)
 

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of monday.com is 1.1%, down from 4.4% compared to the previous year. The mindshare of Oracle Fusion Service is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
monday.com1.1%
Oracle Fusion Service1.0%
Other97.9%
CRM
 

Featured Reviews

Mirii Nyambura - PeerSpot reviewer
Project Engineer at Unilever
Project collaboration has improved and automation saves time and reduces errors
The best features monday.com offers are reporting, customization, and company contacts, tracking communication, and project plans. All of the features are really important, especially the project planning, which gives us the ability to manipulate project plans, and it's very helpful. Also, tracking our communication is valuable. I love that I can see both my communications and the communications of my coworkers with the company contacts. When it comes to company contacts, I appreciate the ability to have the company as well as various tags, documents, and contact types. It has really boosted our team collaboration, where different departments are able to collaborate within one project, and we are able to complete many projects on time and deliver them to our clients. Our clients have become very happy over time since we started using monday.com. We've been able to complete many projects on time and meet our deadlines. This has really made our clients happy, and they have trusted us a lot. Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost. We've also improved our team collaboration. We can collaborate securely remotely, thereby improving our productivity. We've been able to save thousands of dollars since we started using automation. We're able to save approximately 80% of our time through automation. We've also been able to reduce human risk, where there is no human contact with the data, thereby greatly reducing human error.
Dhivakar I - PeerSpot reviewer
Consultant at Deloitte
Have faced persistent configuration issues and performance delays that slow down large workflows
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.
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Top Industries

By visitors reading reviews
Manufacturing Company
8%
Computer Software Company
8%
Financial Services Firm
7%
Comms Service Provider
7%
Manufacturing Company
12%
Financial Services Firm
11%
Wholesaler/Distributor
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business179
Midsize Enterprise26
Large Enterprise28
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise22
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
If monday.com was cheaper, that would be better because it's quite expensive.
What is your primary use case for monday.com?
We use monday.com on a daily basis for our to-do lists and to stay in touch with our team to see how projects are progressing. We have everything on monday.com for each project step, allowing us to...
What needs improvement with Oracle Service Cloud?
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...
What is your primary use case for Oracle Service Cloud?
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Oracle Fusion Service vs. monday.com and other solutions. Updated: January 2026.
881,733 professionals have used our research since 2012.