

Oracle Fusion Service and monday.com compete in enterprise application solutions and project management, respectively. Oracle Fusion Service shows strength in customer service capabilities and integration, while monday.com stands out with user-friendly project management tools.
Features: Oracle Fusion Service provides robust customer service options through various communication modes like Chat, Co-Browse, and SLA. It also offers valuable integration capabilities, such as APIs for platforms like Cisco. On the other hand, monday.com features ease of setup and automation ability, customizable boards, and extensive integration support making it flexible across different environments.
Room for Improvement: Oracle Fusion Service could enhance its user interface and provide better customization for B2B applications, along with improved integration with older platforms. For monday.com, users noted the need for improved notification management, expanded automation, and more comprehensive template options which can enhance overall usability.
Ease of Deployment and Customer Service: Oracle Fusion Service is primarily offered as a cloud-based solution with substantial support through service managers, though consistency in technical support responsiveness is variable. monday.com is praised for its straightforward setup and customization. Both platforms provide reliable customer service, yet users desire faster and more industry-specific assistance.
Pricing and ROI: Oracle Fusion Service uses a flexible, usage-based pricing model which can be costly for smaller businesses, justified by high ROI in process efficiencies. In contrast, monday.com’s more affordable pricing structure is appreciated, though its higher-tier plans can be expensive. Both deliver significant ROI, with monday.com's pricing structure enabling quicker adoption and operational efficiency, appealing to small to mid-sized teams.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.
Within CRM, I have worked on B2C service and sales extensively.
I would rate their customer service a ten.
The customer support is very proactive, responsive, and easy to reach.
monday.com is very cost-effective and it has great customer support.
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Initially, we had ten ERPs, and I have added more since.
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
monday.com is very stable.
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The integration with Google Sheets is also not working very well.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Simpler integration capabilities.
It is currently restricted to Groovy scripting.
It is quite expensive.
The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
monday.com saves time and gets everyone on the same page within my team.
monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time.
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
For HCM, it makes the life of users easier for self-service, payroll run, and applying tax according to the country, where different tax laws according to the country are very easy in Fusion.
| Product | Market Share (%) |
|---|---|
| monday.com | 1.1% |
| Oracle Fusion Service | 1.0% |
| Other | 97.9% |


| Company Size | Count |
|---|---|
| Small Business | 179 |
| Midsize Enterprise | 26 |
| Large Enterprise | 28 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 22 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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