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Oracle CX Sales pros and cons

Vendor: Oracle
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Oracle CX Sales integrates well and account management is highly effective.
The CX Sales Eloqua module is recognized for its usefulness.
Stability and scalability are notable, with responsive support services.
Analytics features are rated positively for their comprehensiveness.
Oracle CX Sales offers valuable lead and opportunity management.

CONS

The interface could be more user-friendly.
Integration issues have been experienced with old databases and Oracle CX Sales Cloud.
Stability is problematic, with frequent refreshes needed, especially during quote creation.
The absence of a mobile app affects sales teams who travel frequently.
Support and developer access to logs are inadequate.
 

Oracle CX Sales Pros review quotes

reviewer1688787 - PeerSpot reviewer
Knowledge and associate at a consultancy with 1,001-5,000 employees
Oct 8, 2021
The solution integrates well.
Amin Amin - PeerSpot reviewer
CRM Section Head at Ghabbour Auto
Apr 27, 2022
the Oracle CX Sales Eloqua module is very useful.
reviewer1850535 - PeerSpot reviewer
Account Manager at a computer software company with 501-1,000 employees
Apr 29, 2022
CX Sales is very intuitive - you just have to click a few buttons, and you see everything.
Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1877388 - PeerSpot reviewer
CRM /CX Business Analyst, Solutions Consultant & PM
Jun 8, 2022
It covers sales very well.
Manoj Kulkani - PeerSpot reviewer
Sales Head - ICT Sector at a security firm with 10,001+ employees
Jun 19, 2022
Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.
RK
Head - Financial Reporting and Taxation at Sify Technologies
Jul 12, 2022
It is stable and scalable, and their support has been very responsive.
PS
Solution Architect at Aberdeen Standard Investments
Jul 27, 2023
The lead and opportunity management features are valuable.
reviewer2392035 - PeerSpot reviewer
Tech Lead at a tech vendor with 10,001+ employees
Apr 18, 2024
The integration with other systems is easy.
Uday Kiran B - PeerSpot reviewer
Senior Analyst at Capgemini
Apr 18, 2024
The analytics features in Oracle CX Sales are good.
reviewer2393799 - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Apr 23, 2024
In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board.
 

Oracle CX Sales Cons review quotes

reviewer1688787 - PeerSpot reviewer
Knowledge and associate at a consultancy with 1,001-5,000 employees
Oct 8, 2021
The interface of Oracle CX Sales could be more user-friendly.
Amin Amin - PeerSpot reviewer
CRM Section Head at Ghabbour Auto
Apr 27, 2022
We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.
reviewer1850535 - PeerSpot reviewer
Account Manager at a computer software company with 501-1,000 employees
Apr 29, 2022
CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes.
Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1877388 - PeerSpot reviewer
CRM /CX Business Analyst, Solutions Consultant & PM
Jun 8, 2022
You can get disconnected if you do not have a strong, reliable internet connection.
Manoj Kulkani - PeerSpot reviewer
Sales Head - ICT Sector at a security firm with 10,001+ employees
Jun 19, 2022
It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.
RK
Head - Financial Reporting and Taxation at Sify Technologies
Jul 12, 2022
They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.
PS
Solution Architect at Aberdeen Standard Investments
Jul 27, 2023
Support is very poor.
reviewer2392035 - PeerSpot reviewer
Tech Lead at a tech vendor with 10,001+ employees
Apr 18, 2024
The tool must allow developers to check logs.
Uday Kiran B - PeerSpot reviewer
Senior Analyst at Capgemini
Apr 18, 2024
They've been lacking in creating customization from scratch and in sales.
reviewer2393799 - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Apr 23, 2024
Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player.