Oracle CX Sales vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 8.0, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 2.7% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,230 Views
849 Comparison Views

87% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,372 Views
1,178 Comparison Views

88% willing to recommend

Oracle CX Sales

Zoho CRM

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Executive SummaryUpdated on Apr 20, 2025

Zoho CRM and Oracle CX Sales compete in the customer relationship management category. Zoho CRM appears to have the upper hand due to its affordability and ease of use, which are often highlighted as key strengths in small to medium business implementations.

Features: Zoho CRM is known for its extensive customizability, powerful analytics, and seamless Google Apps integration. It provides robust reporting and lead management options. Oracle CX Sales offers a comprehensive feature set, excellent account management, and a developer-friendly environment for customization.

Room for Improvement: Zoho CRM can enhance its integration with Outlook, improve email templates, and develop more intuitive mobile app features. Oracle CX Sales could benefit from an improved user interface, additional AI features, and global address field customization.

Ease of Deployment and Customer Service: Zoho CRM is available in multiple cloud deployment options and offers 24/7 support in higher-tier plans, although some users note variability in response times. Oracle CX Sales supports various cloud environments and is known for its strong technical support, despite some reports of long wait times.

Pricing and ROI: Zoho CRM is recognized for its competitive pricing, making it a popular choice for small to medium-sized businesses. Oracle CX Sales, while more expensive, provides strong delivery support ideal for enterprises seeking a comprehensive platform. Both solutions deliver substantial ROI through automation and increased efficiency.

To learn more, read our detailed Oracle CX Sales vs. Zoho CRM Report (Updated: May 2025).

Buyer's Guide

Oracle CX Sales vs. Zoho CRM

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"the Oracle CX Sales Eloqua module is very useful."

"Stability depends on the implementation, but overall, it's quite high."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The integration with other systems is easy."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The analytics features in Oracle CX Sales are good."

"It covers sales very well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

More Oracle CX Sales pros

"Zoho CRM's best feature is its reporting."

"I am impressed with the product's information on customers."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"The most valuable feature of Zoho CRM is its ease of use."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"The platform has a valuable lead qualification feature."

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

More Zoho CRM pros

Cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They've been lacking in creating customization from scratch and in sales."

"The interface of Oracle CX Sales could be more user-friendly."

"The tool must allow developers to check logs."

"Support is very poor."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

More Oracle CX Sales cons

"Some of our clients could not develop their requirements using the product."

"The mobile application is a little complicated and could be simplified."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."

"We'd like the solution to be less expensive."

"Support could be more knowledgeable."

"We would like to always email users as soon as any new features are launched."

More Zoho CRM cons

Pricing and Cost Advice

"The product is pricey."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"It's expensive, but worth the money."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"It is around $1000 a month."

"The licensing is the subscription, where we pay $50 per month per user."

"Zoho CRM has a subscription-based license, which is not too expensive."

"The solution has standard pricing plans."

"The basic plan has changed from $15 to $25 or $30."

"The solution is cost-effective."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"We consider it a good value and found it to be cost-effective."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

15%

Government

15%

Financial Services Firm

Educational Organization

74%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 25% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 7% of the time

More Oracle CX Sales Competitors

SAP CRM vs Zoho CRM

Compared 52% of the time

Odoo vs Zoho CRM

Compared 9% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

May 2025

Download Oracle CX Sales product report

Buyer's Guide

Zoho CRM

April 2025

Download Zoho CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CX Sales vs. Zoho CRM

May 2025

Free Report: Oracle CX Sales vs. Zoho CRM

Find out what your peers are saying about Oracle CX Sales vs. Zoho CRM and other solutions. Updated: May 2025.

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