Zoho CRM and Oracle CX Sales are leading competitors in the CRM market. Oracle CX Sales appears to have the upper hand for larger enterprises with its extensive feature set and industry-specific products, while Zoho CRM is favored by small businesses due to its cost-effectiveness and strong lead management.
Features: Zoho CRM includes strong lead management, cost-effective solutions, and seamless integration with third-party apps like Google. Oracle CX Sales offers comprehensive enterprise solutions, robust feature sets, and extensive third-party integrations that cater to industry-specific needs and support for complex sales and post-sales processes.
Room for Improvement: Zoho CRM users express a need for better email template creation, improved social integrations, and enhanced data management capabilities. Oracle CX Sales users seek a more refined UI, better mobile app development, increased customization potential, and more comprehensive multi-language support with access to backend functionalities.
Ease of Deployment and Customer Service: Zoho CRM uses public cloud deployment, with responsive support but sometimes falls short in speed and expertise. Oracle CX Sales supports both cloud and hybrid deployments with reliable customer service and efficient issue resolution, although users desire 24/7 availability.
Pricing and ROI: Zoho CRM is affordable with flexible pricing plans that suit small to medium businesses, offering notable ROI through its automation features. Oracle CX Sales, despite being more expensive, delivers high ROI by providing extensive functionality and dependable enterprise support, making it ideal for businesses emphasizing feature richness over cost.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.6% |
| Oracle CX Sales | 0.9% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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