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Zoho CRM pros and cons

Vendor: Zoho

4.0 out of 5

58 reviews
90% willing to recommend

Pros & Cons summary

Zoho CRM is appreciated for its ease of use and customization capabilities, allowing businesses to tailor solutions with integration support. Its lead management, analytics, and cloud performance provide a cost-effective CRM experience. However, the mobile app is complicated, data management is manual, and integration options are lacking. Analytics are not user-friendly, scalability issues exist for enterprise use, and more customization is needed for roles and modules.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Zoho CRM is easy to use, with intuitive features for managing customer relationships efficiently.

Users appreciate its customizable nature, allowing them to tailor the platform to their specific needs and integrate third-party solutions.

Its lead management and analytics capabilities are highly valuable, providing powerful tools for tracking and managing sales pipelines.

Zoho CRM offers robust automation and reporting features, helping streamline business processes and save time on repetitive tasks.

Its initial setup is straightforward, facilitating quick deployment and integration into existing workflows.

CONS

Zoho CRM's mobile application is perceived as complicated and could be simplified.

There are issues with duplicating data fields and limitations in data sharing and organization.

The integration capabilities, including with Zoho Creator and external systems, need enhancement.

Users report challenges with reporting features and analytics, requiring more intuitive solutions.

There are concerns regarding Zoho CRM's scalability, especially for enterprises dealing with large datasets.

Zoho CRM Pros review quotes

Lead for technology at a university with 11-50 employees

Nov 1, 2021

Zoho CRM is easy to use and easy to understand.

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AY

President/Founder at Interbit

Nov 9, 2021

I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children.

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YT

Yoganantham Theerthagiri

Regional Channel Manager at i2sBusiness Solutions

Dec 8, 2021

It is customizable. We have customized the CRM according to our needs.

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ME

MoustafaElSayed

Marketing and digital transformation manager at Red Real Estate Domain

Dec 24, 2021

The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool.

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Presales Manager at Cloud4C Services

Dec 24, 2021

For the most part, the solution is stable.

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reviewer1774098

Head Of Information Security (CISO) at a financial services firm with 1,001-5,000 employees

Feb 3, 2022

One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution.

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Tichaona Ndoreka

Infrastructure Sup at Capital Development Services

Feb 4, 2022

The most valuable feature of Zoho CRM is its ease of use.

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Technical Solutions Architect at Valencia IIP Advisors Limited

Feb 14, 2022

The whole forecasting and pipeline management is very good.

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Business Development Manager at Computer Learning centre

Feb 21, 2022

CRM software that's simple to use, with good technical support, scalability, and stability.

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Amit Kawadiwale

Director at quickwork

Feb 22, 2022

Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me.

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Zoho CRM Cons review quotes

Lead for technology at a university with 11-50 employees

Nov 1, 2021

The mobile application is a little complicated and could be simplified.

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AY

President/Founder at Interbit

Nov 9, 2021

There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently.

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YT

Yoganantham Theerthagiri

Regional Channel Manager at i2sBusiness Solutions

Dec 8, 2021

Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved.

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Free Report: Zoho CRM Reviews and More

Learn what your peers think about Zoho CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,114 professionals have used our research since 2012.

ME

MoustafaElSayed

Marketing and digital transformation manager at Red Real Estate Domain

Dec 24, 2021

There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings.

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Presales Manager at Cloud4C Services

Dec 24, 2021

I'm not sure that there is scalability potential for enterprises.

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reviewer1774098

Head Of Information Security (CISO) at a financial services firm with 1,001-5,000 employees

Feb 3, 2022

I would like to see more integrations and customization options in the next release.

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Tichaona Ndoreka

Infrastructure Sup at Capital Development Services

Feb 4, 2022

The solution can improve by having a policy that allows us to integrate with the cloud.

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Technical Solutions Architect at Valencia IIP Advisors Limited

Feb 14, 2022

The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes."

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Business Development Manager at Computer Learning centre

Feb 21, 2022

This solution needs a more user-friendly interface.

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Amit Kawadiwale

Director at quickwork

Feb 22, 2022

Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.

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Product Categories

Product Categories

Opportunity Management

Sales Force Automation

Popular Comparisons

Popular Comparisons

Microsoft Dynamics CRM vs Zoho CRM

Zendesk vs Zoho CRM

monday.com vs Zoho CRM

Salesforce Sales Cloud vs Zoho CRM

SAP CRM vs Zoho CRM

Odoo vs Zoho CRM

Siebel CRM vs Zoho CRM

Oracle CRM vs Zoho CRM

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