Oracle CRM vs Zoho CRM comparison

Why PeerSpot?

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 7.7, while Zoho is ranked #2 with an average rating of 8.4. Oracle holds a 1.0% mindshare in CRM, compared to Zoho’s 2.1% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

Oracle CRM

Read 43 Oracle CRM reviews

5,992 Views
4,374 Comparison Views

90% willing to recommend

Zoho CRM

Read 61 Zoho CRM reviews

9,395 Views
8,549 Comparison Views

90% willing to recommend

Oracle CRM

Zoho CRM

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Executive SummaryUpdated on Jun 3, 2026

Oracle CRM and Zoho CRM are major contenders in the CRM software category. Oracle CRM seems to have the upper hand for larger enterprises due to its extensive feature set and comprehensive integration capabilities, whereas Zoho CRM attracts small to medium-sized businesses with its affordability and ease of use.

Features: Oracle CRM offers robust customization, seamless integration, and comprehensive CRM activities across sales, service, and marketing. Its analytics and reporting features are also highly rated. Zoho CRM, on the other hand, is praised for its ease of use, affordability, and customizable workflows. Its automation options and integration capabilities make it ideal for smaller businesses.

Room for Improvement: Oracle CRM could improve its user interface and enhance integration with newer technologies and microservices. Users also seek improved mobile functionality and faster technical support. Zoho CRM needs to refine its AI capabilities, improve social media integration, and enhance its user interface, while users also desire more robust email templates and workflow automation options.

Ease of Deployment and Customer Service: Oracle CRM is offered in various deployment models including on-premises and hybrid cloud, offering flexibility but facing issues with support delays and complex initial setups. Zoho CRM excels with easy deployment and strong application integration as a public cloud offering, though there are concerns about support responsiveness.

Pricing and ROI: Oracle CRM is considered expensive but justifiable for large enterprises due to its scalability and comprehensive features, using a subscription-based model. Zoho CRM provides competitive pricing appealing to small and medium businesses, offering good ROI with effective integration capabilities, despite potential additional costs for premium features.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: September 2026).

Buyer's Guide

Oracle CRM vs. Zoho CRM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.8

Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.

Sentiment score

5.0

Zoho CRM boosts ROI by improving sales productivity and reducing costs through automation without increasing staff headcount.

No quotes available

For more quotes and insights, download the Oracle CRM report

Using Zoho CRM, my clients close more leads and deals with the campaigns and user investments in leads.

Hunbel CH

Lead Software Engineer at Nexo Solutions Ltd

For more quotes and insights, download the Zoho CRM report

Customer Service

Sentiment score

6.0

Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.

Sentiment score

6.5

Zoho CRM's support is knowledgeable but has varying response times, occasional availability issues, and relies on self-help resources.

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

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Sometimes, they don't understand what my actual needs are.

Romani Labib

Director of Information Technology at MASFinancials

The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.

reviewer2180034

Director at a manufacturing company with 11-50 employees

There are multiple blogs and articles available online for self-help.

Azmat Ullah

Sr Zoho Developer and Consultant at Xpert Prime

For more quotes and insights, download the Zoho CRM report

Scalability Issues

Sentiment score

7.1

Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.

Sentiment score

7.7

Zoho CRM provides scalable solutions for businesses, smoothly supporting user growth and integrations across various operational needs and geographies.

I think it's scalable because we are a company with almost a hundred thousand people.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

The system is easy to understand, implement coding, and conduct training.

Azmat Ullah

Sr Zoho Developer and Consultant at Xpert Prime

Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.

Jatin Rao

Zoho Developer at Tarini Consulting

The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.

NaveenKumar S

Software Engineer at Maximus

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Stability Issues

Sentiment score

7.4

Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.

Sentiment score

7.7

Zoho CRM is praised for its stability and reliability, with minor interruptions that quickly resolve, ensuring business continuity.

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

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Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.

NaveenKumar S

Software Engineer at Maximus

The level of stability and reliability in Zoho CRM is crucial for me because sometimes bugs appear unexpectedly, disrupting the business flow.

Hunbel CH

Lead Software Engineer at Nexo Solutions Ltd

I find Zoho CRM to be 100% stable and reliable as far as I know.

Jatin Rao

Zoho Developer at Tarini Consulting

For more quotes and insights, download the Zoho CRM report

Room For Improvement

Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.

Zoho CRM users want improved UI, integration, AI, customization, mobile ease, transparency, and quicker support for better user experience.

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

When a client asks for any support, they're often in real trouble and need a prompt response.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Reporting is really bad.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.

Azmat Ullah

Sr Zoho Developer and Consultant at Xpert Prime

Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.

HarshVardhan1

Software Engineer at Evoluz Global Solutions

Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.

Romani Labib

Director of Information Technology at MASFinancials

For more quotes and insights, download the Zoho CRM report

Setup Cost

Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.

Zoho CRM offers affordable pricing and customization, with the Enterprise plan at $50/user and Zoho One favored for value.

No quotes available

For more quotes and insights, download the Oracle CRM report

Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.

Jatin Rao

Zoho Developer at Tarini Consulting

In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.

Ekundayo Dayo

Social media strategist at Creative Skills

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Valuable Features

Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.

Zoho CRM offers customizable, integrated, user-friendly features with automation, making it ideal for businesses of all sizes.

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

For more quotes and insights, download the Oracle CRM report

The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.

Azmat Ullah

Sr Zoho Developer and Consultant at Xpert Prime

The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.

Aineah Marabi

Zoho and Web Developer at Ika Three Sixty

Zoho CRM's automation capabilities are really good and better than almost any other application.

Hunbel CH

Lead Software Engineer at Nexo Solutions Ltd

For more quotes and insights, download the Zoho CRM report

Categories and Ranking

Oracle CRM

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Zoho CRM

Ranking in CRM

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Oracle CRM is 1.0%, down from 1.4% compared to the previous year. The mindshare of Zoho CRM is 2.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Zoho CRM	2.1%
Oracle CRM	1.0%
Other	96.9%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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HarshVardhan1

Software Engineer at Evoluz Global Solutions

Automates client workflows and data validation reliably but has faced limits in complex integrations

While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.

Read full review

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Top Industries

By visitors reading reviews

Comms Service Provider

10%

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Outsourcing Company

13%

Construction Company

11%

Comms Service Provider

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	49
Midsize Enterprise	6
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

See all answers

What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.

See all answers

What needs improvement with Zoho CRM?

I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.

See all answers

What is your primary use case for Zoho CRM?

My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...

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Comparisons

Salesforce Sales Cloud vs Oracle CRM

Compared 9% of the time

Siebel CRM vs Oracle CRM

Compared 6% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 6% of the time

Teneo vs Oracle CRM

Compared 5% of the time

Eptica WCS Suite vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

noCRM.io vs Zoho CRM

Compared 4% of the time

Pipedrive vs Zoho CRM

Compared 4% of the time

Freshsales vs Zoho CRM

Compared 4% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 4% of the time

SAP CRM vs Zoho CRM

Compared 4% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

September 2026

Download Oracle CRM product report

Buyer's Guide

Zoho CRM

August 2026

Download Zoho CRM product report

Also Known As

Market2Lead

No data available

Overview

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Zoho CRM is a versatile tool designed to customize and integrate business operations efficiently. It features lead management, analytics, automation, and a user-centric interface, making it adaptable for streamlining sales and enhancing customer interactions.

Zoho CRM offers businesses the capability to tailor operations through a customizable platform. It ensures seamless integration with other applications and supports advanced automation, facilitating streamlined sales and marketing processes. With comprehensive dashboards and robust reporting, it tracks employee activities and enhances operational efficiency. However, users seek improved integration with social media, enhanced email campaign functionality, better API integration, and more extensive customization options. Faster support, refined scalability, and advanced predictive analytics are also desired. The platform's mobile app and automation need improvements, with more user-friendly pricing and technical documentation.

What are the most notable features of Zoho CRM?

Lead Management: Streamlines sales processes by efficiently managing leads.
Analytics: Provides insights into sales and marketing operations.
Automation: Enhances operational efficiency by automating routine tasks.
User-Friendly Interface: Simplifies navigation and use for better productivity.
Integration: Connects seamlessly with other applications to improve workflow.

What benefits and ROI should users consider?

Cost-Effectiveness: Offers substantial features at a competitive price.
Operational Efficiency: Increases productivity via seamless integrations.
Comprehensive Reporting: Equips users with detailed insights for decision-making.
Scalability: Adapts to growing business demands and evolving needs.

Zoho CRM is utilized across industries like real estate and IT for managing sales, customer interactions, finance, marketing, and HR tasks. It supports automation in attendance and leave applications, and connects with external systems to handle comprehensive customer data. The platform is essential for tasks like setting appointments, generating invoices, and enhancing customer relationship efficiency.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

September 2026

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