Oracle CRM vs Zoho CRM comparison

Oracle CRM and Zoho CRM compete in the customer relationship management software category. Zoho CRM appears to have the upper hand for small to medium-sized businesses due to its ease of use and affordable pricing, while Oracle CRM caters more to larger enterprises with its extensive features and customization capabilities.

Features: Oracle CRM provides a comprehensive suite including On Demand Web Services, modular CX Cloud options, and extensive customization capabilities. Its industry solutions cater to sectors like banking and healthcare. Zoho CRM is praised for its ease of use, robust reporting features, and integration with third-party applications. Additionally, it offers customizable options suited for small to medium businesses.

Room for Improvement: Oracle CRM requires enhancements in user-friendliness and third-party integration. It also faces performance and interface issues. Zoho CRM could improve its automation features and interface usability. Furthermore, complete social media integration and enhanced API features are areas needing attention.

Ease of Deployment and Customer Service: Oracle CRM's deployment is complex, often involving on-premises or hybrid setups, leading to longer implementation times. Its customer service is robust, though response times on critical issues can be slow. Zoho CRM, being cloud-based, simplifies deployment and management with responsive customer support, though concerns about scalability for larger enterprises exist.

Pricing and ROI: Oracle CRM is a premium product with higher costs, suitable for larger enterprises needing extensive features. Its ROI aligns with long-term strategic use but requires significant upfront investment. Zoho CRM offers cost-effective options with flexible subscription models, particularly for smaller to medium-sized businesses, providing good value and broad functionality at an affordable price.