Oracle CRM vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 7.6, while Salesforce is ranked #2 with an average rating of 8.2. Oracle holds a 3.1% mindshare in CRM, compared to Salesforce’s 8.1% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Oracle CRM

Read 39 Oracle CRM reviews

1,399 Views
878 Comparison Views

89% willing to recommend

Salesforce Sales Cloud

Read 115 Salesforce Sales Cloud reviews

4,029 Views
1,918 Comparison Views

94% willing to recommend

Oracle CRM

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Salesforce Sales Cloud both compete in the CRM solutions category, striving to meet varying business needs. Oracle CRM has an advantage with industry-specific solutions and strong integration capabilities, whereas Salesforce Sales Cloud’s edge lies in its ease of use and extensive customization options.

Features: Oracle CRM integrates seamlessly with Oracle's ERP system, offering a modular cloud framework ideal for complex business tasks and reducing operational expenses. It caters to industry-specific needs and provides strong customization and integration options. Salesforce Sales Cloud facilitates extensive customization via a cloud-based platform, emphasizing ease of use and rapid deployment. It includes comprehensive analytics and supports a vast ecosystem of integrations with applications.

Room for Improvement: Oracle CRM needs enhancements in flexibility and usability, requiring better user-friendliness and integration with new technologies. Setup complexity and support delays are common criticisms. Salesforce Sales Cloud is often perceived as expensive, with complexity arising from its vast feature set. It needs better integration with other services and improvements in user experience.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment options across on-premises, hybrid, and public cloud environments, suiting businesses integrating ERP solutions. Technical support is responsive but faces delays. Salesforce facilitates seamless public cloud deployment, promoting rapid scalability. Its support is generally positive, though complexity issues persist.

Pricing and ROI: Oracle CRM is viewed as costly, mainly suitable for larger enterprises due to various licensing models. However, it offers significant ROI through operational efficiency and ERP integration. Salesforce Sales Cloud, also pricey, is valued for flexibility and integration, providing substantial business value. Despite high costs, large enterprises benefit from its customization and scalability, which justify the investment.

To learn more, read our detailed Oracle CRM vs. Salesforce Sales Cloud Report (Updated: June 2025).

Buyer's Guide

Oracle CRM vs. Salesforce Sales Cloud

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.7

Oracle CRM ROI varies widely, with users reporting 40-50% savings and significant process efficiency and cost reductions.

Sentiment score

7.2

Salesforce Sales Cloud enhances productivity, efficiency, and management, improving visibility, decision-making, and fundraising for non-profits.

No quotes available

For more quotes and insights, download the Oracle CRM report

Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Customer Service

Sentiment score

6.8

Oracle CRM support is globally available and responsive, but complex issues can cause delays; 24/7 assistance is valued.

Sentiment score

7.1

Salesforce Sales Cloud offers varying support quality based on subscription level, with faster responses for premium users and valuable community resources.

No quotes available

For more quotes and insights, download the Oracle CRM report

Support requires a subscription and when taken, the service is pretty nice.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Scalability Issues

Sentiment score

7.4

Oracle CRM is highly scalable and customizable but can be complex and costly, especially with on-premises versions.

Sentiment score

7.8

Salesforce Sales Cloud offers scalable solutions, praised for flexibility and growth but noted for reporting and storage cost limitations.

No quotes available

For more quotes and insights, download the Oracle CRM report

Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.

NavinJacob

CTO at Cipher7

Salesforce is highly scalable and operates efficiently.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

Stability Issues

Sentiment score

7.7

Oracle CRM is stable, handles complexity well, but requires specialized teams and local data access for optimal performance.

Sentiment score

8.2

Salesforce Sales Cloud is highly stable and reliable, with swift issue resolutions and high user satisfaction from regular updates.

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Oracle CRM report

Salesforce Sales Cloud is very stable.

NavinJacob

CTO at Cipher7

I have not experienced any degradation in Salesforce's performance.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

Room For Improvement

Oracle CRM needs improved integration, user interface, speed, and AI features; costs, onboarding, and support pose significant challenges.

Salesforce Sales Cloud needs better UI, cost, integration, reporting, mobile support, data handling, and automation with improved performance.

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Oracle CRM report

Compared to AWS, it is slower, which could be a hindrance.

Sundus Ajmal

AWS Cloud Engineer at Accenture

With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Setup Cost

Oracle CRM is costly but offers scalability, flexible pricing, and potential discounts for larger enterprises with multi-product contracts.

Salesforce Sales Cloud is costly but valued for its customization, integration, and efficiency benefits for businesses despite high expenses.

No quotes available

For more quotes and insights, download the Oracle CRM report

Without negotiation, costs can become expensive.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Valuable Features

Oracle CRM excels in customization, integration, analytics, supporting various business needs with intuitive interfaces and efficient deployment.

Salesforce Sales Cloud provides customizable CRM solutions with seamless integration, automation, and advanced analytics for diverse business needs.

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Oracle CRM report

Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.

Sundus Ajmal

AWS Cloud Engineer at Accenture

The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Salesforce Sales Cloud

Ranking in CRM

2nd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

115

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 3.5% compared to the previous year. The mindshare of Salesforce Sales Cloud is 8.1%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

Read full review

Greg-Lythe

CTO at Amulets Hotkey

A feature-rich platform that helps to track sales and gather customer information

My age-old complaint with Salesforce Sales Cloud is that it has to be refreshed because it's a cloud-based system. If you make any updates, you have to refresh and save because you're fundamentally looking at what's running in the cloud. It can be slow since you constantly refresh and save the screen. If you were running a local application, like a local CRM system, as you input anything, it would be more seamless. It's like using Excel—you don't have to save every single time you enter new details into a cell because it knows it's a local copy. With a cloud-based system like the tool, changing requires refreshing and saving, which can be tedious.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

11%

University

11%

Government

11%

Educational Organization

42%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

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What needs improvement with Salesforce Sales Cloud?

With today's generative AI capabilities like ChatGPT ( /products/chatgpt-reviews ), it should be possible to directly communicate with the software rather than navigating through the entire system ...

See all answers

What is your primary use case for Salesforce Sales Cloud?

I generally use Salesforce Sales Cloud ( /products/salesforce-sales-cloud-reviews ) for our sales process, setting up the entire opportunity lifecycle from lead generation to contract closure. It h...

See all answers

Comparisons

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Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 30% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

Oracle Eloqua vs Oracle CRM

Compared 5% of the time

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Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 25% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 24% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 4% of the time

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Product Reports

Buyer's Guide

Oracle CRM

June 2025

Download Oracle CRM product report

Buyer's Guide

Salesforce Sales Cloud

June 2025

Download Salesforce Sales Cloud product report

Also Known As

Market2Lead

Sales Cloud, SFDC, Salesforce

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle CRM vs. Salesforce Sales Cloud

June 2025

Free Report: Oracle CRM vs. Salesforce Sales Cloud

Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: June 2025.

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