Salesforce Sales Cloud and SAP CRM compete in the CRM market, with Salesforce often perceived as having the edge due to its advanced customization, extensive integrations, and intuitive features.
Features: Salesforce Sales Cloud offers extensive customization options, robust CRM tracking, and a vast array of cloud-based integrations that efficiently manage complex sales cycles. On the other hand, SAP CRM is recognized for strong performance in lead management and seamless integration with SAP ERP, providing value for enterprises within the SAP ecosystem.
Room for Improvement: Salesforce Sales Cloud can be complex and costly, with criticisms of its user-friendliness and integration challenges, as well as mobile functionality and reporting capabilities needing enhancement. SAP CRM is also noted for its high costs and lack of flexibility, often mentioned alongside a user interface that requires improvement, particularly for mobile usability and analytics features.
Ease of Deployment and Customer Service: Salesforce predominantly uses the public cloud for deployment, offering flexibility but with varying costs. The customer support receives mixed reviews, appreciated for community support but criticized for delays without higher-tier paid subscriptions. SAP CRM is often deployed on-premises or in hybrid clouds, integrating well within the SAP ecosystem, with customer service satisfaction higher among dedicated support plan users despite differences between paid and basic service levels.
Pricing and ROI: Salesforce Sales Cloud is known for its high pricing, offering substantial functionality and customization which leads to significant ROI through enhanced data visibility and operational efficiencies. However, it may be cost-prohibitive for smaller businesses. SAP CRM also incurs considerable costs, generally viewed as suitable for larger enterprises. Its value is primarily seen when integrated with SAP ERP, though the expenses associated with obtaining these benefits are sometimes questioned.
Many first-time CRM users are unaware of all features and best practices, so we guide them with use cases, sample work, or sometimes create a POC to show them how their system will look and the expected outcomes.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
Support requires a subscription and when taken, the service is pretty nice.
I am satisfied with their response time and quality.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce is highly scalable and operates efficiently.
We handle a huge amount of data in our CRM without any problems.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Without negotiation, costs can become expensive.
I would rate the price for Salesforce Sales Cloud as a three, where one is a high price.
SAP CRM is not suitable for small companies because of the cost.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit.
If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.
Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.
Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.
What features does Salesforce Sales Cloud offer?Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.
SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.
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