Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #1 with an average rating of 8.4, while Oracle is ranked #11 with an average rating of 7.6. Microsoft holds a 2.7% mindshare in CRM, compared to Oracle’s 1.0% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 80 Microsoft Dynamics CRM reviews

11,896 Views
8,089 Comparison Views

93% willing to recommend

Oracle CRM

Read 43 Oracle CRM reviews

4,466 Views
3,305 Comparison Views

90% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Oracle CRM and Microsoft Dynamics CRM both provide CRM solutions for varying business needs. Microsoft Dynamics CRM holds an advantage due to easier integration within the Microsoft ecosystem.

Features: Oracle CRM offers task management, integration, and customization capabilities, including on-premises and Oracle CX Cloud solutions. Its real-time data enrichment and analytics are notable. Microsoft Dynamics CRM provides easy integration with Microsoft products, strong customer engagement tools, and reliable analytics, making it user-friendly and cohesive.

Room for Improvement: Oracle CRM needs UI modernization, better integration with microservices, and improved tech support. Microsoft Dynamics CRM should enhance its mobile optimization, third-party integration capabilities, and advanced analytics and AI functionalities.

Ease of Deployment and Customer Service: Oracle CRM offers on-premises, cloud, and hybrid deployments but requires complex initial setup. It has good customer service, though sometimes slow. Microsoft Dynamics CRM primarily offers cloud solutions with a simpler deployment and reliable support, though support promptness can improve.

Pricing and ROI: Oracle CRM uses an expensive subscription model but promises a potential ROI of 45% upon full deployment. Pricing is flexible but costly for smaller enterprises. Microsoft Dynamics CRM has competitive pricing for mid-to-large businesses with significant initial costs. Its ROI varies by implementation, with potential savings around 40%.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: June 2026).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.8

Microsoft Dynamics CRM enhances operations, boosting efficiency and ROI, despite high costs, with benefits varying by industry and implementation.

Sentiment score

3.8

Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.

I recommend that those considering Microsoft Dynamics CRM conduct an ROI exercise to determine scalability and complex business needs because it is indeed a fantastic tool, especially if Microsoft can provide a better commercial model, which can significantly impact cost-effectiveness.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

No quotes available

For more quotes and insights, download the Oracle CRM report

Customer Service

Sentiment score

5.6

Microsoft Dynamics CRM support is responsive but inconsistent; premium plans and local partners improve service for large enterprises.

Sentiment score

6.0

Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.

I would rate customer support as ten out of ten.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

When we create a technical ticket for Microsoft, mostly the ETA is two to three days, but we mostly get responded to in 24 hours.

Muhammad Sohaib Abbasi

Principal Consultant at Systems Limited

While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

For more quotes and insights, download the Microsoft Dynamics CRM report

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

For more quotes and insights, download the Oracle CRM report

Scalability Issues

Sentiment score

7.3

Microsoft Dynamics CRM offers scalability and adaptability, though customizations, standalone stability, and license management can pose challenges.

Sentiment score

7.1

Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.

Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

I would give it a ten out of ten for scalability.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

Microsoft Dynamics CRM is scalable; it's easy to scale, but when customizations become extensive, maintainability can become challenging.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

I think it's scalable because we are a company with almost a hundred thousand people.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

Stability Issues

Sentiment score

7.8

Microsoft Dynamics CRM boasts high stability, minimal downtime, and enhanced availability, thanks to Azure Cloud integration and regular updates.

Sentiment score

7.4

Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.

I would rate it ten out of ten.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

There have been instances where issues with Microsoft Azure have affected Dynamics due to the infrastructure layer.

NavinJacob

Chief Digital Officer at Cipher7

In the last two or three years, I have not seen anything or heard of that occurring with someone else anywhere in our organization.

Muhammad Sohaib Abbasi

Principal Consultant at Systems Limited

For more quotes and insights, download the Microsoft Dynamics CRM report

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Oracle CRM report

Room For Improvement

Microsoft Dynamics CRM is complex, requiring customization, with slow support, costly pricing, and needing improved user-friendliness and integration.

Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.

More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it.

NavinJacob

Chief Digital Officer at Cipher7

For more quotes and insights, download the Microsoft Dynamics CRM report

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

When a client asks for any support, they're often in real trouble and need a prompt response.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Reporting is really bad.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

Setup Cost

Microsoft Dynamics CRM pricing ranges from $50-$115/user monthly, competitive with Salesforce, yet complex for small businesses.

Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.

When we compare it to SAP or something like that, Microsoft Dynamics CRM is a very affordable solution.

Muhammad Sohaib Abbasi

Principal Consultant at Systems Limited

The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

For more quotes and insights, download the Microsoft Dynamics CRM report

No quotes available

For more quotes and insights, download the Oracle CRM report

Valuable Features

Microsoft Dynamics CRM is ideal for seamless Microsoft integration, customization, and robust features for sales management and customer engagement.

Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.

The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.

reviewer2305767

CISO at a financial services firm with 501-1,000 employees

The CRM is very fast, which is the most important aspect, and it's very handy.

reviewer2035074

Data Scientist at a financial services firm with 11-50 employees

The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.

Darrin Murray

Head of Digital Transformation at Simplified Consulting

For more quotes and insights, download the Microsoft Dynamics CRM report

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

For more quotes and insights, download the Oracle CRM report

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (1st)

Oracle CRM

Ranking in CRM

11th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.7%, down from 10.9% compared to the previous year. The mindshare of Oracle CRM is 1.0%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics CRM	2.7%
Oracle CRM	1.0%
Other	96.3%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Government

Construction Company

University

11%

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	43
Midsize Enterprise	22
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

Is it advisable to purchase Dynamics CRM in addition to NAV 2016?

Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact management and basic sales tracking, but it lacks: Proper pipeline management Adva...

See all answers

What needs improvement with Microsoft Dynamics CRM?

A few areas where Dynamics CRM can improve: User experience → Still feels complex for non-technical users, especially for daily tasks Customization vs complexity → Easy to customize, but quickl...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

See all answers

What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 16% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 4% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Salesforce Sales Cloud vs Oracle CRM

Compared 9% of the time

Siebel CRM vs Oracle CRM

Compared 7% of the time

SAP CRM vs Oracle CRM

Compared 6% of the time

Teneo vs Oracle CRM

Compared 5% of the time

SugarCRM Platform vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

June 2026

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

June 2026

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Overview

Microsoft Dynamics CRM integrates with Microsoft tools, offering ease of use and customization. Its interface and reporting features streamline sales and customer engagement, effectively managing leads and interactions.

Microsoft Dynamics CRM allows for seamless integration with Office 365 and Power Automate, providing scalability and security, and mobile access. It supports data handling and business process automation, optimizing workflows for diverse needs. Users note improvements needed in user-friendliness, mobile integration, and cost-effectiveness for small businesses. While managing sales and opportunity effectively, some find the interface complex and integrations with other systems, including ERP, needing enhancement. Performance may be slow and require heavy customization, with demands for better integration documentation, more detailed profiles, enhanced AI capabilities, and faster support.

What are the essential features of Microsoft Dynamics CRM?

Integration with Microsoft Tools: Seamless with Office 365 and Power Automate.
Customization Capabilities: Adapts to meet specific business requirements.
User-Friendly Interface: Streamlined for managing sales and customer interactions.
Scalability: Supports business growth and changing demands.
Mobile Access: Allows use and management on mobile devices.

What benefits and ROI should users look for when evaluating Microsoft Dynamics CRM?

Enhanced Productivity: Streamlined processes lead to better efficiency.
Data-Driven Insights: Reporting features provide actionable analytics.
Improved Customer Engagement: Tracks and manages customer interactions effectively.
Security Features: Protects sensitive information with advanced security measures.
Business Process Automation: Optimizes workflows, reducing manual tasks.

Organizations in industries such as finance, retail, and manufacturing leverage Microsoft Dynamics CRM for analytics, marketing, and customer engagement. It's integrated into data management and team collaboration efforts, with some using custom integration for HR, IT ticketing systems, and project management. Limitations are found in UI customization and analytics capabilities in specific industries.

Microsoft

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

June 2026

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: June 2026.

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