Oracle CRM vs Siebel CRM comparison

Oracle CRM and Siebel CRM are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.6, while Siebel CRM is ranked #8 with an average rating of 8.0. Oracle CRM holds a 3.3% mindshare in CRM, compared to Siebel CRM’s 6.3% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 87% of Siebel CRM users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,427 Views
1,087 Comparison Views

89% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,500 Views
2,027 Comparison Views

87% willing to recommend

Oracle CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Siebel CRM are leading solutions in the CRM space. Oracle CRM has the upper hand due to its cost-effectiveness and flexible pricing model.

Features: Oracle CRM offers extensive integration capabilities, real-time tools, and predictive analytics. It supports comprehensive data management, mobile integrations, and customization ease. Siebel CRM provides robust customization and stability, suitable for industries needing vertical-specific solutions and effective workflows.

Room for Improvement: Oracle CRM users want improved usability, more flexible integration with modern apps, and enhanced user interfaces. Cost reduction and feature enhancements are also desired. Siebel CRM is criticized for a less user-friendly interface, needing improvements in mobile features, and better cloud integration and technical support responsiveness.

Ease of Deployment and Customer Service: Oracle CRM supports various deployment models with mixed reviews on support responsiveness, though cloud support is highly rated. Siebel CRM primarily operates on-premises with complex setups and robust, but sometimes slow, customer support.

Pricing and ROI: Oracle CRM’s flexible transaction-based cloud pricing, while expensive, is justified for its scalability and database flexibility, appealing to larger businesses. Siebel CRM has higher pricing, hindering adoption among mid-sized businesses. Both solutions report positive ROI, with Oracle's cost-aligned billing model attractive for efficiency-seeking businesses.

To learn more, read our detailed Oracle CRM vs. Siebel CRM Report (Updated: April 2025).

Buyer's Guide

Oracle CRM vs. Siebel CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. The mindshare of Siebel CRM is 6.3%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important feature is the ability to assign a plan using the manual close function."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"CRM's performance is good, we've never faced any issues with it."

"The product is straightforward to set up. There's no difficulty."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"It's very easy to find any customer-related data."

More Oracle CRM pros

"The solution's order management pack is quite fantastic."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The solution is scalable."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"The flexibility is very good."

More Siebel CRM pros

Cons

"It’s complex to customize the tool."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"The user interface and performance could be better."

"The initial setup is complex, it could be improved to be more simplified."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"The data visualization should be better in Oracle CRM."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

More Oracle CRM cons

"Siebel is not user-friendly."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"It is difficult to set up."

"The tool took a lot of time to deploy."

"The solution itself is very heavy."

"The user interface, mobile application, and support could be improved."

More Siebel CRM cons

Pricing and Cost Advice

"The solution is expensive."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The product’s pricing is very high."

"It is not cheap. It is more suitable for big companies."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"There are licenses needed to use this solution and they are managed by our product team."

"The product's pricing is manageable and flexible."

More Oracle CRM pricing and cost advice

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

University

12%

Computer Software Company

12%

Government

11%

Computer Software Company

14%

Government

13%

Financial Services Firm

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

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Comparisons

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 27% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 7% of the time

Pega CRM vs Siebel CRM

Compared 6% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

May 2025

Download Oracle CRM product report

Buyer's Guide

Siebel CRM

April 2025

Download Siebel CRM product report

Also Known As

Market2Lead

Siebel Sales

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CRM vs. Siebel CRM

April 2025

Free Report: Oracle CRM vs. Siebel CRM

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