Oracle CRM vs Siebel CRM comparison

Oracle CRM and Siebel CRM are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.4, while Siebel CRM is ranked #8 with an average rating of 8.2. Oracle CRM holds a 3.3% mindshare in CRM, compared to Siebel CRM’s 6.6% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 87% of Siebel CRM users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,567 Views
2,069 Comparison Views

87% willing to recommend

Oracle CRM

Siebel CRM

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Siebel CRM compete in the CRM software market, catering to diverse industry needs. Oracle CRM seems to have the upper hand due to its comprehensive cloud solutions, which offer flexibility and seamless integration with Oracle E-Business ERP.

Features: Oracle CRM provides robust cloud solutions with modular architecture, seamless integration with Oracle E-Business ERP, and extensive social, marketing, and sales functionalities. Siebel CRM offers high customization, stability, and industry-specific models, making it ideal for complex workflows in particular verticals.

Room for Improvement: Oracle CRM needs to address ease-of-use, enhance cloud-native features, and improve integration with non-Oracle platforms. It also requires user interface enhancements and reduced customization effort. Siebel CRM faces complexity issues, needing improvements in user-friendliness, integration capabilities, and pricing flexibility to attract more users.

Ease of Deployment and Customer Service: Oracle CRM's cloud solutions provide deployment flexibility, suitable for both cloud and on-premises environments. However, it receives criticism for support response times. Siebel CRM is available in cloud, on-premises, and hybrid models, requiring significant setup but offering reliable support, albeit sometimes slow.

Pricing and ROI: Oracle CRM is costly, especially for on-premises installations, though its cloud-based pricing can align better with business growth. Users report potential cost recovery through enhanced process efficiency. Siebel CRM is also considered expensive, particularly for medium-sized enterprises, but offers a positive ROI, despite being deterrent for some due to its price.

To learn more, read our detailed Oracle CRM vs. Siebel CRM Report (Updated: March 2025).

Buyer's Guide

Oracle CRM vs. Siebel CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. The mindshare of Siebel CRM is 6.6%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Technical support is very fast. It's customer friendly."

"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."

"The product is straightforward to set up. There's no difficulty."

"It has a wide variety of use cases."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"It is a stable solution."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"Case management, incident management, and request management features are valuable."

More Oracle CRM pros

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"The flexibility is very good."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM is the number one CRM product in the world."

More Siebel CRM pros

Cons

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"With Oracle CRM, people report some usual downtime and frequent outages."

"The product is complicated to use for new users."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The cost can be a bit more expensive compared to other options."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

More Oracle CRM cons

"It is difficult to set up."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel is not user-friendly."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The user interface, mobile application, and support could be improved."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

More Siebel CRM cons

Pricing and Cost Advice

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"There are licenses needed to use this solution and they are managed by our product team."

"The product’s pricing is very high."

"It is not cheap. It is more suitable for big companies."

"The cost of a license with support is slightly higher than a regular license."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"Compared to alternative solutions Oracle CRM is expensive."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

More Oracle CRM pricing and cost advice

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Computer Software Company

15%

Government

14%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

Oracle Eloqua vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 28% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 6% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

March 2025

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Buyer's Guide

Siebel CRM

March 2025

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Also Known As

Market2Lead

Siebel Sales

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CRM vs. Siebel CRM

March 2025

Free Report: Oracle CRM vs. Siebel CRM

Find out what your peers are saying about Oracle CRM vs. Siebel CRM and other solutions. Updated: March 2025.

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