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Oracle CRM pros and cons

Vendor: Oracle

3.9 out of 5

39 reviews
89% willing to recommend

804 followers

Pros & Cons summary

Oracle CRM offers valuable insights and dashboards for tracking and generating reports. It is stable, customizable, and integrates seamlessly with other systems, despite complex initial setup and high licensing costs. The ability to enrich deals through API connections and enhanced customer insights through Oracle Connect are strengths. However, significant onboarding improvements, user training, and technical support delays affect user experience. Online deployment may face performance issues compared to on-premises systems.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Oracle CRM is highly valued for its insights, dashboards, and comprehensive reporting features.

It allows organizations to take control of client sales information and is particularly noted for its stability and customization options.

Oracle CRM integrates smoothly with existing systems through APIs, providing valuable automatic enrichment of deals.

The feature of Oracle Connect is praised for enhancing customer relationship management and providing graphic interaction with customer details.

Oracle CRM utilizes a pay-as-you-go approach, offering flexibility while standardizing processes and reducing licensing costs.

CONS

The onboarding process requires substantial technical expertise, making it difficult for end users to adapt.

There are concerns about the performance of online deployments compared to existing on-premises systems, with potential issues like latency.

Technical support can be slow, sometimes requiring multiple rounds to resolve issues, particularly for clients with lower spending.

The licensing cost is considered expensive in comparison to other options, adding financial overhead.

Customization is time-consuming and complex, necessitating improvements for efficiency.

Oracle CRM Pros review quotes

KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

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reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

For the most part, the solution is straightforward.

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Head of IT Operations at Fatima Group

Aug 9, 2024

It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas.

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reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Jun 27, 2025

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

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CQ

CIO at Grupo Kasto

Dec 31, 2020

We are able to take back control of our client sales information and analyze it for the future to improve.

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reviewer1063128

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

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Founder and GM at IT-Enterprise

Jan 5, 2023

The most important feature is the ability to assign a plan using the manual close function.

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reviewer2290479

Architect at a insurance company with 1,001-5,000 employees

Nov 3, 2023

It is a stable solution.

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Integration Architect at Tata Consultancy

Oct 5, 2023

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

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reviewer2265018

Technical Consultant at a comms service provider with 51-200 employees

Aug 31, 2023

Oracle CRM integrates seamlessly because it's an end-to-end solution.

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Oracle CRM Cons review quotes

KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support.

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reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

I'd like to see more feature enhancements.

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Head of IT Operations at Fatima Group

Aug 9, 2024

The solution's mobile app needs to be enriched with more functionalities in the future.

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reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Jun 27, 2025

It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support.

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CQ

CIO at Grupo Kasto

Dec 31, 2020

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.

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reviewer1063128

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users.

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Founder and GM at IT-Enterprise

Jan 5, 2023

I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork.

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reviewer2290479

Architect at a insurance company with 1,001-5,000 employees

Nov 3, 2023

The product's UI lags, and with all the new technologies, it is not quick enough to adopt them.

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Integration Architect at Tata Consultancy

Oct 5, 2023

With Oracle CRM, people report some usual downtime and frequent outages.

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reviewer2265018

Technical Consultant at a comms service provider with 51-200 employees

Aug 31, 2023

We noticed that sometimes it can be slow, and then we have to refresh the whole system.

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Show 10 more reviews (out of 35)

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Product Categories

Product Categories

Marketing Automation

Popular Comparisons

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Microsoft Dynamics CRM vs Oracle CRM

Salesforce Sales Cloud vs Oracle CRM

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Salesforce Marketing Cloud vs Oracle CRM

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