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Oracle CRM pros and cons

Vendor: Oracle

3.9 out of 5

43 reviews
90% willing to recommend

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Pros & Cons summary

Oracle CRM offers a robust configuration with customizable features to meet organizational requirements, providing valuable tracking and reporting. The platform promises seamless integration through APIs, covering comprehensive CRM activities with scalability. Despite expensive licensing and complex setup, Oracle CRM supports a pay-as-you-go model and fast technical support. However, integration with major platforms is limited, downtime persists, and price negotiation has been challenging, requiring specialized management.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Oracle CRM offers a stable and powerful configuration that allows businesses to fulfill required processes.

Its customization capability meets specific organizational requirements and reduces licensing costs with a pay-as-you-go model.

Oracle CRM provides valuable reporting features, helping businesses track efforts and generate insightful dashboards.

The platform offers seamless integration through APIs and is comprehensive and scalable, covering most CRM activities and business requirements.

Technical support is fast, making it customer-friendly and enhancing user experience.

CONS

Licensing is expensive and price negotiation experiences have been negative.

Technical support has been slow and not always effective, with delays due to commercial layers.

Integration with major platforms and custom solutions is lacking, and REST support out of the box is needed.

The initial setup process is complex and requires significant technical intervention.

Oracle experiences usual downtime and frequent outages, requiring a specialized team for management.

Oracle CRM Pros review quotes

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

May 10, 2026

What I think is best is to use the cloud, and it goes quickly.

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Head Of IT Operations at fatima group

Mar 5, 2026

I see operational cost reductions after the implementation of Oracle CRM.

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reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Sep 22, 2025

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

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reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Jun 27, 2025

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

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Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

Aug 5, 2025

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

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Head Of IT Operations at fatima group

Aug 9, 2024

It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas.

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Consultant at British Council

May 2, 2024

The product is straightforward to set up. There's no difficulty.

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reviewer2585022

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

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KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

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Integration Architect at Tata Consultancy

Oct 5, 2023

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

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Oracle CRM Cons review quotes

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

May 10, 2026

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad.

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Head Of IT Operations at fatima group

Mar 5, 2026

Everything has room for improvement, so there is nothing perfect in the world, which is why I don't give a nine or ten.

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reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Sep 22, 2025

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations.

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Free Report: Oracle CRM Reviews and More

Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

920,769 professionals have used our research since 2012.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Jun 27, 2025

It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support.

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Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

Aug 5, 2025

The AI feature needs improvement. The technical support also has room for improvement.

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Head Of IT Operations at fatima group

Aug 9, 2024

The solution's mobile app needs to be enriched with more functionalities in the future.

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Consultant at British Council

May 2, 2024

The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori.

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reviewer2585022

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users.

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KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support.

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Integration Architect at Tata Consultancy

Oct 5, 2023

With Oracle CRM, people report some usual downtime and frequent outages.

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Show 10 more reviews (out of 43)

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Product Categories

Product Categories

Marketing Automation

Popular Comparisons

Popular Comparisons

Zendesk vs Oracle CRM

Microsoft Dynamics CRM vs Oracle CRM

Salesforce Sales Cloud vs Oracle CRM

monday.com vs Oracle CRM

Salesforce Marketing Cloud vs Oracle CRM

Infor CloudSuite vs Oracle CRM

SAP CRM vs Oracle CRM

Zoho CRM vs Oracle CRM

Odoo vs Oracle CRM

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