Oracle CRM vs Oracle Fusion Service comparison

Oracle CRM and Oracle Fusion Service are key players in the CRM software category. Oracle Fusion Service holds an advantage in cloud deployment and flexibility, making it a strong choice for businesses looking to leverage cloud-based solutions.

Features: Oracle CRM provides real-time data insights and predictive analytics for industries like banking, finance, and retail. It offers extensive customization and supports various CRM activities, including service, marketing, and sales. Oracle Fusion Service, a cloud-based solution, focuses on accessibility and scalability with integrated finance and HR functionalities for a seamless user experience.

Room for Improvement: Oracle CRM needs better data visualization, a more intuitive user interface, and quicker technical support response. Oracle Fusion Service can improve with enhanced documentation and refining newer modules for user-friendliness. It also contends with costly pricing in certain regions.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises and hybrid deployment, fitting businesses that require technical expertise. In contrast, Oracle Fusion Service specializes in public cloud deployment, offering better adaptability and faster deployment. Its cloud-based support generally receives favorable ratings compared to Oracle CRM's more varied response times.

Pricing and ROI: Oracle CRM is known for its high licensing costs, potentially offering a solid ROI yet posing a significant investment challenge. Oracle Fusion Service's subscription model, though expensive, provides a more structured and sustainable cost aligned with usage, appealing to businesses seeking predictable financial planning.