Oracle CRM vs Oracle CX Sales comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #6 with an average rating of 8.0, while Oracle CX Sales is ranked #14 with an average rating of 8.6. Oracle CRM holds a 1.0% mindshare in CRM, compared to Oracle CX Sales’s 0.9% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 87% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 41 Oracle CRM reviews

2,060 Views
1,689 Comparison Views

90% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,385 Views
1,288 Comparison Views

87% willing to recommend

Oracle CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

Oracle CRM and Oracle CX Sales are contenders in the CRM solutions category. While Oracle CRM is generally viewed as the more robust option due to its comprehensive integration and customization capabilities, Oracle CX Sales appears more user-friendly and cost-effective, especially in sales environments.

Features: Oracle CRM is notable for its customizable features, robust database support, and seamless integration, making it highly adaptable for diverse business needs. It also offers predictive analytics and accommodates a large user base. Oracle CX Sales excels with intuitive workflows, strong sales features, and advanced mobile functionality, covering the sales cycle comprehensively.

Room for Improvement: Oracle CRM could benefit from enhancements in usability, user experience, and faster onboarding. Integration with external platforms and mobile functionality is also an area of improvement. Oracle CX Sales could expand its customization options and improve its user interface. Both products should work on faster technical support and clearer pricing models.

Ease of Deployment and Customer Service: Oracle CRM offers multiple deployment models, including on-premises and hybrid cloud, providing flexibility albeit with complexity. Oracle CX Sales focuses on cloud deployment for easier setup. Support for both is comprehensive, though Oracle CRM reportedly has slower response times, contrasting with Oracle CX Sales' more customer-friendly support.

Pricing and ROI: Oracle CRM is perceived as costly, offering significant scalability and customization, mostly suitable for larger businesses due to high initial and licensing costs. Oracle CX Sales presents a more affordable alternative with a structure that provides value per feature, being seen as offering better ROI, particularly for smaller organizations.

To learn more, read our detailed Oracle CRM vs. Oracle CX Sales Report (Updated: December 2025).

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (5th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Oracle CRM is 1.0%, down from 3.1% compared to the previous year. The mindshare of Oracle CX Sales is 0.9%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.0%
Oracle CX Sales	0.9%
Other	98.1%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

Workflow-driven processes enhance sales efficiency and analytical insights

Oracle CX Sales is workflow-driven, aligning with best practices in our sales process. The efficient workflow eliminates the need for multiple entries; data flows seamlessly from sales accounts to projects to quotes. The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud."

"For the most part, the solution is straightforward."

"Oracle CRM is a stable solution."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"It has a wide variety of use cases."

"The most valuable feature of Oracle CRM is the organization it provides."

"It is a stable solution."

More Oracle CRM pros

"Stability depends on the implementation, but overall, it's quite high."

"The solution integrates well."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The integration with other systems is easy."

"The lead and opportunity management features are valuable."

"The analytics features in Oracle CX Sales are good."

"It covers sales very well."

"the Oracle CX Sales Eloqua module is very useful."

More Oracle CX Sales pros

Cons

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"The cost can be a bit more expensive compared to other options."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"I'd like to see more feature enhancements."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations."

More Oracle CRM cons

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"The interface of Oracle CX Sales could be more user-friendly."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"Support is very poor."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

Pricing and Cost Advice

"Compared to alternative solutions Oracle CRM is expensive."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The solution is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

More Oracle CRM pricing and cost advice

"It's expensive, but worth the money."

"The product is pricey."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The solution is reasonably priced compared to other tools."

"The price is reasonable."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product pricing is reasonable compared to other solutions in the market."

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Top Industries

By visitors reading reviews

University

13%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

Manufacturing Company

17%

University

11%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 16% of the time

Siebel CRM vs Oracle CRM

Compared 15% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Oracle Fusion Service vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 17% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 13% of the time

Siebel CRM vs Oracle CX Sales

Compared 9% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

HubSpot Sales Hub vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Product Reports

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Oracle CRM

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Buyer's Guide

Oracle CX Sales

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Also Known As

Market2Lead

Oracle Sales Cloud

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

December 2025

Free Report: Oracle CRM vs. Oracle CX Sales

Find out what your peers are saying about Oracle CRM vs. Oracle CX Sales and other solutions. Updated: December 2025.

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