Oracle CRM vs Oracle CX Sales comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.4, while Oracle CX Sales is ranked #15 with an average rating of 7.6. Oracle CRM holds a 3.3% mindshare in CRM, compared to Oracle CX Sales’s 2.8% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 86% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

86% willing to recommend

Oracle CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Oracle CX Sales compete in customer relationship management with Oracle CX Sales offering advanced sales capabilities, potentially giving it an edge. Oracle CRM excels in cost-effective traditional CRM functionalities while Oracle CX Sales provides comprehensive sales-enhancing tools.

Features: Oracle CRM offers robust contact management, sales automation, and stable integration capabilities. Oracle CX Sales provides advanced analytics, AI-powered insights, and seamless integration with Oracle CX applications, appealing to organizations pursuing innovative sales methods.

Room for Improvement: Oracle CRM could enhance its analytics tools, improve mobile experiences, and streamline customization options. Oracle CX Sales could benefit from faster deployment processes, improved visual builder tools, and expanded offline capabilities.

Ease of Deployment and Customer Service: Oracle CRM is recognized for its straightforward deployment, ideal for quick implementation. Oracle CX Sales, while offering broader functionality, may require a more sophisticated deployment process. Both products provide generally strong customer service, with Oracle CRM noted for its initial accessibility.

Pricing and ROI: Oracle CRM typically presents an attractive entry-level pricing structure, suitable for cost-conscious businesses. Oracle CX Sales, though potentially more expensive, is considered to offer a higher ROI due to its sophisticated tools and analytics that enhance sales efficiency. Pricing details vary based on business needs and scale.

To learn more, read our detailed Oracle CRM vs. Oracle CX Sales Report (Updated: March 2025).

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. The mindshare of Oracle CX Sales is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The reporting features are valuable."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"The most valuable features of the solution I like are its stability and customization."

"It is very simple."

"It is a stable solution."

"Oracle CRM helped us better understand the customer journey."

More Oracle CRM pros

"The integration with other systems is easy."

"It covers sales very well."

"The lead and opportunity management features are valuable."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The solution integrates well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Stability depends on the implementation, but overall, it's quite high."

"It is stable and scalable, and their support has been very responsive."

More Oracle CX Sales pros

Cons

"An improvement would be to lower the price of the license."

"The licensing is expensive."

"The product is not intuitive."

"Oracle CRM should have more integration with different platforms."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The initial setup is complex, it could be improved to be more simplified."

More Oracle CRM cons

"The tool must allow developers to check logs."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"Support is very poor."

"The interface of Oracle CX Sales could be more user-friendly."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

More Oracle CX Sales cons

Pricing and Cost Advice

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"There are licenses needed to use this solution and they are managed by our product team."

"The product’s pricing is very high."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"The product's pricing is manageable and flexible."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

More Oracle CRM pricing and cost advice

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"It's expensive, but worth the money."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Computer Software Company

16%

Government

14%

Manufacturing Company

13%

Financial Services Firm

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 30% of the time

Siebel CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Oracle CRM

March 2025

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Buyer's Guide

Oracle CX Sales

March 2025

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Also Known As

Market2Lead

Oracle Sales Cloud

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

March 2025

Free Report: Oracle CRM vs. Oracle CX Sales

Find out what your peers are saying about Oracle CRM vs. Oracle CX Sales and other solutions. Updated: March 2025.

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