Oracle CRM vs Oracle CX Sales comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #6 with an average rating of 8.0, while Oracle CX Sales is ranked #13 with an average rating of 8.6. Oracle CRM holds a 1.1% mindshare in CRM, compared to Oracle CX Sales’s 0.9% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 87% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 41 Oracle CRM reviews

2,368 Views
1,894 Comparison Views

90% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,601 Views
1,489 Comparison Views

87% willing to recommend

Oracle CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Oracle CRM and Oracle CX Sales compete in the CRM product category. Oracle CX Sales seems to have the upper hand for its modern cloud features and cost-effectiveness.

Features: Oracle CRM provides a wide array of functionalities such as product configuration, quotes, and seamless integration with Oracle E-Business ERP. It offers real-time and batch integration tools, making it stable and adaptable across many industries. CX Sales, focused on CRM cloud environments, offers quick deployments, lower operational costs, and intuitive workflows. It supports modularity, enabling tailored implementations for specific industries and efficient handling of customer data.

Room for Improvement: Oracle CRM needs enhancements in usability, integration, performance, and more intuitive interfaces. Users also face challenges with customization complexity. CX Sales could improve its UI/UX to meet modern standards and expand integration capabilities. Both products must enhance mobile functionality and AI offerings to compete with market leaders like Salesforce.

Ease of Deployment and Customer Service: Oracle CRM is available in various deployment modes including private, public, on-premises, and hybrid cloud options. It provides generally reliable but occasionally delayed technical support. CX Sales is primarily cloud-based, simplifying deployment but presenting some integration challenges. Its customer support is considered fair but can be sluggish in engagement.

Pricing and ROI: Oracle CRM is perceived as more expensive than its competitors due to its licensing and support costs, with some users justifying the high investment by improved operational efficiency. CX Sales offers more competitive pricing with cloud-based subscription models appealing to companies seeking affordable modern CRM features. While CX Sales shows reasonable ROI, Oracle CRM requires a significant financial commitment.

To learn more, read our detailed Oracle CRM vs. Oracle CX Sales Report (Updated: February 2026).

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Oracle CX Sales

Ranking in CRM

13th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (5th)

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Oracle CRM is 1.1%, down from 3.1% compared to the previous year. The mindshare of Oracle CX Sales is 0.9%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.1%
Oracle CX Sales	0.9%
Other	98.0%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

Workflow-driven processes enhance sales efficiency and analytical insights

Oracle CX Sales is workflow-driven, aligning with best practices in our sales process. The efficient workflow eliminates the need for multiple entries; data flows seamlessly from sales accounts to projects to quotes. The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Case management, incident management, and request management features are valuable."

"The most valuable feature of Oracle CRM is the organization it provides."

"It is very simple."

"CRM's performance is good, we've never faced any issues with it."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"It is a stable solution."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

More Oracle CRM pros

"The solution integrates well."

"The analytics features in Oracle CX Sales are good."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The integration with other systems is easy."

"It is stable and scalable, and their support has been very responsive."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"the Oracle CX Sales Eloqua module is very useful."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

More Oracle CX Sales pros

Cons

"The user interface and performance could be better."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"An improvement would be to lower the price of the license."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"Oracle CRM can improve integration and performance."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The licensing is expensive."

More Oracle CRM cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"Support is very poor."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The interface of Oracle CX Sales could be more user-friendly."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

More Oracle CX Sales cons

Pricing and Cost Advice

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The product's pricing is manageable and flexible."

"There are licenses needed to use this solution and they are managed by our product team."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"The cost of a license with support is slightly higher than a regular license."

"There is a license required to use this solution. The price is reasonable for a CRM."

More Oracle CRM pricing and cost advice

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's expensive, but worth the money."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"The price is reasonable."

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Top Industries

By visitors reading reviews

University

13%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Manufacturing Company

16%

University

10%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

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What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 14% of the time

Siebel CRM vs Oracle CRM

Compared 13% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 12% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Salesforce Marketing Cloud vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 19% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 11% of the time

Siebel CRM vs Oracle CX Sales

Compared 10% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

SAP CRM vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Product Reports

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Oracle CRM

January 2026

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Buyer's Guide

Oracle CX Sales

January 2026

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Also Known As

Market2Lead

Oracle Sales Cloud

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

February 2026

Free Report: Oracle CRM vs. Oracle CX Sales

Find out what your peers are saying about Oracle CRM vs. Oracle CX Sales and other solutions. Updated: February 2026.

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