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HubSpot Marketing Hub vs Oracle CRM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
HubSpot Marketing Hub enhances campaign efficiency and ROI, offering valuable features that improve tracking and streamline marketing efforts.
Sentiment score
3.8
Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.
This enables marketing and campaign managers to perform tasks directly within the system rather than relying on technical support, leading to cost savings, efficiency, and faster time to market.
Guild Member at Invictus Growth Partners
We set up every email so that 20% goes out with version A, 20% goes out with version B, and then it will on its own decide the winner and send the remaining 60% to whichever one is the winner.
Head of Growth at VinciWorks
From my personal experience, just having one or two people working on HubSpot Marketing Hub compared to other organizations I've been in that have multiple people definitely provides ROI.
Head of Marketing at a tech company with 51-200 employees
 

Customer Service

Sentiment score
6.8
HubSpot Marketing Hub's customer service is highly rated for responsiveness, though some desire more self-help resources and improved availability.
Sentiment score
6.0
Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.
There's also a really great academy that I use often, both for my own education and as kind of a starting point for any new employees that I hire to make sure that they're up to speed.
Head of Growth at VinciWorks
We’ve had a lot of calls with them, and they were very supportive and responsive.
Lead Content Marketing Strategist at a outsourcing company with 5,001-10,000 employees
Frequently, support is unable to provide meaningful solutions or directions.
Head of Marketing at a tech company with 51-200 employees
I would rate the technical support of Oracle an eight, as ten is the best.
Head Of IT Operations at fatima group
 

Scalability Issues

Sentiment score
7.0
HubSpot Marketing Hub is scalable and robust, supporting growth despite tool integration needs and cost considerations for expanding capabilities.
Sentiment score
7.1
Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.
HubSpot Marketing Hub's scalability is good.
VP of Marketing at a tech vendor with 11-50 employees
I have never encountered a scaling issue with HubSpot Marketing Hub; it has transitioned from a small to medium-sized offering to more enterprise-class capabilities without issues.
Guild Member at Invictus Growth Partners
I think it's scalable because we are a company with almost a hundred thousand people.
Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.
 

Stability Issues

Sentiment score
7.2
HubSpot Marketing Hub is stable with minor glitches, quickly resolved, and rated highly for reliability despite occasional issues.
Sentiment score
7.4
Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.
There are instances when services are down, affecting emails or report production.
Head of Marketing at a tech company with 51-200 employees
We haven't really had any technical challenges with Oracle CRM.
Information Security Executive at a comms service provider with 1,001-5,000 employees
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
IT Consultant at a tech services company with 51-200 employees
 

Room For Improvement

HubSpot users desire enhanced customization, simpler interfaces, improved pricing, robust analytics, AI integration, and better support for targeting and reporting.
Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.
There is a discrepancy between how emails look in the HubSpot Marketing Hub preview inbox and how they appear when a test email is sent.
Head of Marketing at a tech company with 51-200 employees
It would be better if it had a better way of creating user profiles where I can easily see who has data access to what and why.
Head of Growth at VinciWorks
Some main differences in my experience between HubSpot Marketing Hub and Salesforce are that Salesforce is a bit un-user-friendly.
Lead Content Marketing Strategist at a outsourcing company with 5,001-10,000 employees
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
Information Security Executive at a comms service provider with 1,001-5,000 employees
When a client asks for any support, they're often in real trouble and need a prompt response.
IT Consultant at a tech services company with 51-200 employees
Reporting is really bad.
Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.
 

Setup Cost

HubSpot Marketing Hub offers valuable enterprise solutions with flexible pricing and comprehensive features, often more affordable than alternatives.
Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.
It's on the expensive side of things, but the value you get out of that is great.
Lead Content Marketing Strategist at a outsourcing company with 5,001-10,000 employees
I believe pricing has to be negotiated, and it is important to manage contacts carefully since extra charges can occur with exceeding certain limits.
Guild Member at Invictus Growth Partners
 

Valuable Features

HubSpot Marketing Hub streamlines campaigns with user-friendly interfaces, automation, seamless integrations, and robust reporting, enhancing marketing efficiency.
Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.
When discussing campaign performances or strategic planning, it's easy to very quickly pull up the data and display it in an easily digestible form to help make my point and make more data-driven decisions.
Head of Growth at VinciWorks
The platform allows straightforward segmentation of lists based on criteria like job title and interests, making email targeting precise and effective.
Head of Marketing at a tech company with 51-200 employees
From an overview, I can simply see my pipeline, and on a granular level, I can see what sort of open rates, click rates, delivery rates are coming.
Lead Content Marketing Strategist at a outsourcing company with 5,001-10,000 employees
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
IT Consultant at a tech services company with 51-200 employees
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
Information Security Executive at a comms service provider with 1,001-5,000 employees
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
Technology Consultant at Clarinox Technologies Kenya
 

Categories and Ranking

HubSpot Marketing Hub
Ranking in Marketing Automation
2nd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
40
Ranking in other categories
No ranking in other categories
Oracle CRM
Ranking in Marketing Automation
8th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
43
Ranking in other categories
CRM (11th)
 

Mindshare comparison

As of November 2026, in the Marketing Automation category, the mindshare of HubSpot Marketing Hub is 8.2%, down from 9.6% compared to the previous year. The mindshare of Oracle CRM is 2.8%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
HubSpot Marketing Hub8.2%
Oracle CRM2.8%
Other89.0%
Marketing Automation
 

Featured Reviews

JG
Guild Member at Invictus Growth Partners
Integrated marketing platform has streamlined our campaigns and maximized inbound lead generation
I think it is important that HubSpot Marketing Hub's approach seems to be that they have integrated a lot within that single tech stack; it does not require me to buy third-party applications to supplement our needs. This is particularly crucial for small to mid-sized companies as we want to focus efforts on demand generation and fulfillment. While Salesforce has added more modules, they require third-party solutions for website offerings. The main use case is consolidating the tech stack for marketing and sales, making it easy to use and allowing us to invest our resources in generating demand. I believe that one of the best features HubSpot Marketing Hub offers is its seamless integration with other workflows, and the fact that I do not usually have to pay additional for a bunch of modules. While there are extra costs for components like sales, it is not as financially burdensome as with other offerings. The integration of modules is straightforward, allowing for ease of use right out of the box. The seamless integration and consolidated platform have changed how we work by allowing us to focus on true marketing functions where we bring expertise in awareness and demand generation. If I had to spend time, money, and resources on a tech stack that is not integrated, it detracts from personnel time and the marketing investment we can make. HubSpot Marketing Hub enables us to spend more time on our jobs rather than becoming experts on using the platform, which ultimately helps grow the business. HubSpot Marketing Hub has positively impacted our organization by allowing us to execute more targeted campaigns, as the effort to launch these campaigns is minimal. With our resources, we create customized campaigns for specific target markets, resulting in better traction than if we were more general. This customization allows us to resonate better with our buyers, yielding a higher return on investment due to increased response and engagement rates.
Patrick Ernsten - PeerSpot reviewer
Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.
CRM has supported contract tracking and customer insight while reporting remains secondary
I use Oracle software internally. I'm also selling project management software, automation software, and network operation software within the company to our customers. The Oracle solutions I use include making quotes with CPQ, making Oracle engagement clouds, and a little bit of CRM system functionality. I'm not the owner of it. I'm only using it to have admin access for my customers here. I'm not involved with any decision on what we're using at Broadcom for Oracle. We did a certain type of adoption in Oracle. We made a certain object for it, and that works pretty well. The only thing is that customizing and making extra fields takes a little bit of a long time. However, if you do customize it, it works out well for that part.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
11%
Construction Company
10%
Comms Service Provider
11%
Outsourcing Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise5
Large Enterprise11
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise25
 

Questions from the Community

What needs improvement with HubSpot Marketing Hub?
One way HubSpot Marketing Hub can be improved is through the ability to integrate with the AI of choice. From a reporting perspective, I wish HubSpot Marketing Hub had more ad hoc reporting ability...
What is your primary use case for HubSpot Marketing Hub?
My main use case for HubSpot Marketing Hub is email marketing, landing pages, and lead generation. We use it as our CRM so all activity associated with a record that is tracked within HubSpot Marke...
What advice do you have for others considering HubSpot Marketing Hub?
I do not have anything else to add about the features of HubSpot Marketing Hub, including integrations or reporting. HubSpot Marketing Hub has a lot of great features and benefits, it is very easy ...
What needs improvement with Oracle CRM?
I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...
What is your primary use case for Oracle CRM?
My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...
What advice do you have for others considering Oracle CRM?
I'm actually mainly working with the knowledge internally. Most of it is still on reporting. For me, to set up a meeting is no problem. For the marketing efforts, we're using HubSpot right now. I w...
 

Also Known As

No data available
Market2Lead
 

Overview

 

Sample Customers

Emyth, CRS, ClearPivot, Stitch Live, SoldOut, Waterfall, SnapEngage, Duo
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Find out what your peers are saying about HubSpot Marketing Hub vs. Oracle CRM and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.