We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM.
Siebel CRM offers robust order management with high customization, excelling in complex product modeling and varied business challenges. Its scalability aids industry deployment with pre-built verticals, and a powerful data model enhances customer engagement. However, its complexity, slow backend, expensive pricing, and lackluster Oracle support since 2019 deter adoption. The deployment process is lengthy, and Open UI lacks responsiveness, prompting consideration of alternatives like Salesforce.
