Bitrix24 vs Siebel CRM comparison

Bitrix24 and Oracle are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.7, while Oracle is ranked #9 with an average rating of 7.8. Bitrix24 holds a 2.0% mindshare in CRM, compared to Oracle’s 5.6% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

778 Views
498 Comparison Views

90% willing to recommend

Siebel CRM

Read 19 Siebel CRM reviews

2,343 Views
1,257 Comparison Views

88% willing to recommend

Bitrix24

Siebel CRM

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Bitrix24 are two competing products in the CRM category. Bitrix24 seems to have the upper hand in terms of flexibility and integration, while Siebel CRM is preferred for its robust enterprise capabilities.

Features: Siebel CRM is known for its extensive customization options, scalability, and the ability to model complex products. It is ideal for complex business needs. Bitrix24 offers a comprehensive suite of collaborative features, including task management and communication tools, making it versatile for different business sizes.

Room for Improvement: Siebel CRM could improve in offering quicker deployment options and reducing setup complexity. Enhancing user accessibility and simplifying its integration options would be beneficial. Bitrix24 could refine its marketing strategies, improve data management capabilities, and streamline its user interface for better user satisfaction.

Ease of Deployment and Customer Service: Siebel CRM involves a comprehensive deployment process due to its complexity, often requiring specialized support for effective implementation. Bitrix24 has a streamlined deployment process, known for its cloud-based nature and accessibility in customer service with comprehensive support resources available.

Pricing and ROI: Siebel CRM has a higher initial setup cost due to its extensive configuration, yet it offers significant ROI for large-scale implementations. Bitrix24 presents a cost-effective solution with lower entry costs, appealing to small and medium-sized businesses with its competitive pricing structure.

To learn more, read our detailed Bitrix24 vs. Siebel CRM Report (Updated: June 2025).

Buyer's Guide

Bitrix24 vs. Siebel CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (12th), Enterprise Social Software (9th)

Siebel CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, up from 1.9% compared to the previous year. The mindshare of Siebel CRM is 5.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"It's a very easy-to-use product."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Offers, a free version."

"Collaboration and CRM are the most valuable features of Bitrix24."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

More Bitrix24 pros

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel CRM is the number one CRM product in the world."

"The solution is scalable."

"The solution's order management pack is quite fantastic."

"The flexibility is very good."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

More Siebel CRM pros

Cons

"The solution's open channel and contact center could be improved."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"There is a need for better integration with ERP solutions."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"There are some bugs in the mobile system."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"It would be great if colleagues could get alerts via email when they are assigned something."

"The solution’s performance could be made faster."

More Bitrix24 cons

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The user interface, mobile application, and support could be improved."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"Siebel is not user-friendly."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The documentation needs to be improved."

More Siebel CRM cons

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Licenses are cheap compared to other solutions."

"The product's pricing is okay for me. It is not expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The pricing for this program is reasonable."

"Bitrix24 used to be cheaper, but now it's getting expensive."

More Bitrix24 pricing and cost advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

11%

Construction Company

Government

Computer Software Company

15%

Financial Services Firm

13%

Government

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Odoo vs Bitrix24

Compared 23% of the time

ClickUp vs Bitrix24

Compared 13% of the time

ELMA 365 vs Bitrix24

Compared 10% of the time

Asana vs Bitrix24

Compared 8% of the time

Microsoft Project vs Bitrix24

Compared 7% of the time

More Bitrix24 Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 26% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

June 2025

Download Bitrix24 product report

Buyer's Guide

Siebel CRM

June 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Bitrix24 vs. Siebel CRM

June 2025

Free Report: Bitrix24 vs. Siebel CRM

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