

Monday.com and Bitrix24 compete in the project management and CRM categories. Monday.com seems to have the upper hand due to its user-friendly interface, advanced customization, and integration capabilities, while Bitrix24 offers robust CRM tools but lacks the customization depth of Monday.com.
Features: Monday.com is recognized for its project management capabilities, including workflow automation and customizable views such as Gantt charts and dashboards. Its integration with various apps enhances flexibility. Users value its automation tools, ease of setup, and adaptability. Bitrix24 excels in collaboration and CRM tools, offering essential project management functionality, though some find it complex and less intuitive.
Room for Improvement: Monday.com could enhance its automation options, improve integration capabilities, and address speed issues. It also needs better sub-item functionalities and integration with communication tools. Bitrix24 users suggest reducing complexity, improving user-friendliness, enhancing integration capabilities, and offering better guidance for new users. The interface could benefit from a more modern user experience.
Ease of Deployment and Customer Service: Monday.com is mainly deployed on the Public Cloud for easy access, while Bitrix24 offers diverse models, including on-premises and private cloud options. Monday.com generally has effective customer support but could improve in response times and personalization. Bitrix24 users seek more personalized support, indicating a need for a proactive service approach.
Pricing and ROI: Monday.com offers multiple pricing levels but is noted as pricier. Users often justify the cost with the value and features received, seeing ROI in time savings and improved collaboration. Bitrix24 presents a cost-effective solution with competitive licensing costs suitable for smaller companies but lacks the advanced feature set of Monday.com, which may affect value perception for larger enterprises.
I would rate their customer service a ten.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
It is quite expensive.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
| Product | Market Share (%) |
|---|---|
| monday.com | 4.3% |
| Bitrix24 | 1.0% |
| Other | 94.7% |

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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