

Monday.com and Bitrix24 compete in the project management and CRM categories. Monday.com seems to have the upper hand due to its user-friendly interface, advanced customization, and integration capabilities, while Bitrix24 offers robust CRM tools but lacks the customization depth of Monday.com.
Features: Monday.com is recognized for its project management capabilities, including workflow automation and customizable views such as Gantt charts and dashboards. Its integration with various apps enhances flexibility. Users value its automation tools, ease of setup, and adaptability. Bitrix24 excels in collaboration and CRM tools, offering essential project management functionality, though some find it complex and less intuitive.
Room for Improvement: Monday.com could enhance its automation options, improve integration capabilities, and address speed issues. It also needs better sub-item functionalities and integration with communication tools. Bitrix24 users suggest reducing complexity, improving user-friendliness, enhancing integration capabilities, and offering better guidance for new users. The interface could benefit from a more modern user experience.
Ease of Deployment and Customer Service: Monday.com is mainly deployed on the Public Cloud for easy access, while Bitrix24 offers diverse models, including on-premises and private cloud options. Monday.com generally has effective customer support but could improve in response times and personalization. Bitrix24 users seek more personalized support, indicating a need for a proactive service approach.
Pricing and ROI: Monday.com offers multiple pricing levels but is noted as pricier. Users often justify the cost with the value and features received, seeing ROI in time savings and improved collaboration. Bitrix24 presents a cost-effective solution with competitive licensing costs suitable for smaller companies but lacks the advanced feature set of Monday.com, which may affect value perception for larger enterprises.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
It efficiently helps to centralize planning, tracking, and collaboration.
I would rate the customer support on a scale of one to ten as a ten
I would rate their customer service a ten.
monday.com is very cost-effective and it has great customer support.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
monday.com's scalability is great.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
monday.com is very stable.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
More calculation capability within the columns.
It is quite expensive.
The basic, standard, and pro plans range from $12 to $24 per user per month.
Licensing being somewhat challenging, having to choose which users we had and such things.
monday.com saves time and gets everyone on the same page within my team.
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
| Product | Mindshare (%) |
|---|---|
| monday.com | 3.7% |
| Bitrix24 | 1.0% |
| Other | 95.3% |


| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 181 |
| Midsize Enterprise | 28 |
| Large Enterprise | 32 |
Bitrix24 is a highly customizable platform offering tools for CRM, project management, and team collaboration. Its features are tailored for organizations seeking stable solutions with integration capabilities. Despite challenges, it remains a popular choice for managing enterprise-wide tasks.
Bitrix24 provides an array of functionalities designed to streamline business operations. It includes project management, CRM integration, and collaboration tools. Users appreciate its capabilities in data entry, automation, and pipeline views, along with third-party integrations. While it excels in team collaboration and office automation, there are some aspects like marketing automation and financial workflows that could be improved. Users find challenges with integration capabilities, especially with ERP systems, and experience performance issues and bugs in mobile systems. There is a need for better support services, and extracting data can be problematic.
What are the key features of Bitrix24?Bitrix24 finds its application in sectors like sales, marketing, and customer service. Organizations utilize it to manage deals, leads, and CRM activities, with added capabilities for project management and internal communication. It serves sectors needing finance management, client proposals, and enterprise-wide task tracking.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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