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Bitrix24 vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.
Sentiment score
6.8
Users find monday.com improves efficiency, productivity, and organization, resulting in significant time and cost savings.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
Project Engineer at Unilever
Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.
Sr. Project Manager at GlaxoSmithKline
 

Customer Service

Sentiment score
6.6
Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.
Sentiment score
7.4
Monday.com's support is praised for responsiveness and effectiveness, though some desire improvements in chat and live support options.
The customer support is very proactive, responsive, and easy to reach.
Sr. Project Manager at GlaxoSmithKline
monday.com is very cost-effective and it has great customer support.
Project Engineer at Unilever
I would rate their customer service a ten.
Head of Financial Team at resolutte
 

Scalability Issues

Sentiment score
6.8
Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.
Sentiment score
8.0
Monday.com is praised for its scalability and flexibility, though cost and complexity can be concerns for smaller businesses.
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Project Engineer at Unilever
 

Stability Issues

Sentiment score
7.7
Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.
Sentiment score
7.9
Monday.com is a stable and reliable project management tool, with minor issues quickly resolved and strong user satisfaction.
 

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.
Users seek improved integrations, enhanced features, better customization, and scalability to enhance monday.com's functionality and user experience.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
DevOps at a marketing services firm with 51-200 employees
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
 

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.
Enterprise users find monday.com pricing justified by customization benefits despite higher costs, with long-term ROI deemed worthwhile.
The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.
Sr. Project Manager at GlaxoSmithKline
It is quite expensive.
Head of Financial Team at resolutte
 

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.
Monday.com offers automation, customizable boards, integration capabilities, and visual tools, boosting productivity and collaboration with real-time updates.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time.
Sr. Project Manager at GlaxoSmithKline
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
Project Engineer at Unilever
 

Categories and Ranking

Bitrix24
Ranking in CRM
25th
Ranking in Project Management Software
20th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Enterprise Social Software (15th)
monday.com
Ranking in CRM
9th
Ranking in Project Management Software
2nd
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
231
Ranking in other categories
Project Portfolio Management (6th), Marketing Management (6th), Opportunity Management (6th)
 

Mindshare comparison

As of February 2026, in the Project Management Software category, the mindshare of Bitrix24 is 0.9%, down from 2.4% compared to the previous year. The mindshare of monday.com is 4.0%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
monday.com4.0%
Bitrix240.9%
Other95.1%
Project Management Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Mirii Nyambura - PeerSpot reviewer
Project Engineer at Unilever
Project collaboration has improved and automation saves time and reduces errors
The best features monday.com offers are reporting, customization, and company contacts, tracking communication, and project plans. All of the features are really important, especially the project planning, which gives us the ability to manipulate project plans, and it's very helpful. Also, tracking our communication is valuable. I love that I can see both my communications and the communications of my coworkers with the company contacts. When it comes to company contacts, I appreciate the ability to have the company as well as various tags, documents, and contact types. It has really boosted our team collaboration, where different departments are able to collaborate within one project, and we are able to complete many projects on time and deliver them to our clients. Our clients have become very happy over time since we started using monday.com. We've been able to complete many projects on time and meet our deadlines. This has really made our clients happy, and they have trusted us a lot. Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost. We've also improved our team collaboration. We can collaborate securely remotely, thereby improving our productivity. We've been able to save thousands of dollars since we started using automation. We're able to save approximately 80% of our time through automation. We've also been able to reduce human risk, where there is no human contact with the data, thereby greatly reducing human error.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
12%
Manufacturing Company
9%
Retailer
7%
Manufacturing Company
8%
Computer Software Company
8%
Financial Services Firm
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
By reviewers
Company SizeCount
Small Business179
Midsize Enterprise26
Large Enterprise28
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
If monday.com was cheaper, that would be better because it's quite expensive.
What is your primary use case for monday.com?
We use monday.com on a daily basis for our to-do lists and to stay in touch with our team to see how projects are progressing. We have everything on monday.com for each project step, allowing us to...
 

Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Find out what your peers are saying about Bitrix24 vs. monday.com and other solutions. Updated: February 2026.
881,707 professionals have used our research since 2012.