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Bitrix24 vs ELMA 365 comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
20th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (16th), Enterprise Social Software (13th)
ELMA 365
Ranking in CRM
75th
Average Rating
0.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Business Process Management (BPM) (41st), Robotic Process Automation (RPA) (59th)
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Bitrix24 is 1.3%, down from 1.9% compared to the previous year. The mindshare of ELMA 365 is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Bitrix241.3%
ELMA 3650.4%
Other98.3%
CRM
 

Featured Reviews

Miguel Molano - PeerSpot reviewer
Efficient contact management with enhanced automation and good reliability
We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…
PT
A great ERP for medium and even small businesses
If one has experience in the ERP market, big brands like Microsoft require a lot of money over other platforms like Odoo. We can implement an on-premise model for some enterprise customers because it gives privacy and security. For other customers, we provide the cloud version. Currently, we recommend customers implement the ERP platform on the cloud environment because of the flexibility and scaling. I recommend that customers invest in a solution with the possibility of scaling in the future while providing many functions and features out of the box. In many ERPs we provide, although we would recommend ELMA as a default option for medium and even enterprise customers, they need bigger brands. ELMA 365 should be the second or third option for customers right now. I rate ELMA 365 a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
"The product is user-friendly."
"The technical support was intuitive and had good documentation."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"The data interpretation feature in Bitrix24 is good."
"It is easy to use and very stable."
"Collaboration and CRM are the most valuable features of Bitrix24."
"A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics."
 

Cons

"The client interface is not very user-friendly."
"There are some bugs in the mobile system."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"There is a need for better integration with ERP solutions."
"The solution’s performance could be made faster."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"We didn't have the ability to customize the solution."
"Customers want improved productivity."
 

Pricing and Cost Advice

"The product's pricing is okay for me. It is not expensive."
"Price-wise, it is a very cheap solution."
"The solution's pricing is quite average and not expensive."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"The pricing for this program is reasonable."
"Licenses are cheap compared to other solutions."
"I rate the solution's pricing a five out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
11%
Retailer
9%
Construction Company
6%
Computer Software Company
37%
Financial Services Firm
27%
Manufacturing Company
6%
Comms Service Provider
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
No data available
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What do you like most about ELMA 365?
A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics.
What is your experience regarding pricing and costs for ELMA 365?
I rate the solution's pricing a five out of ten. It's not so cheap and not so expensive.
What needs improvement with ELMA 365?
Our customers mention three main topics when they review our product. The first point of improvement is the cost, the second one is they want improved productivity, and the last point would be cent...
 

Comparisons

 

Also Known As

No data available
ELMA BPM
 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Air Astana, GS Nanotech, Kapital Bank, Mriya Resort & SPA, Obninskorgsintez, VestaBank, pwc, Zarubezhneft, lockobank, Rosatom
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: September 2025.
868,759 professionals have used our research since 2012.