Bitrix24 vs ELMA 365 comparison

Bitrix24 and ELMA BPM are both solutions in the CRM category. Bitrix24 is ranked #25 with an average rating of 7.5, while ELMA BPM is ranked #138. Bitrix24 holds a 0.8% mindshare in CRM, compared to ELMA BPM’s 0.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution.

Bitrix24

Read 20 Bitrix24 reviews

2,048 Views
1,208 Comparison Views

90% willing to recommend

ELMA 365

Read 1 ELMA 365 review

964 Views
366 Comparison Views

0% willing to recommend

Bitrix24

ELMA 365

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and ELMA 365 based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: February 2026).

Buyer's Guide

CRM

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

25th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (20th), Enterprise Social Software (15th)

ELMA 365

Ranking in CRM

138th

Average Rating

0.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (55th), Robotic Process Automation (RPA) (76th)

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 1.9% compared to the previous year. The mindshare of ELMA 365 is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	0.8%
ELMA 365	0.3%
Other	98.9%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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PhuocTran

Senior Customer Success Manager at Precio Fishbone Vietnam

A great ERP for medium and even small businesses

If one has experience in the ERP market, big brands like Microsoft require a lot of money over other platforms like Odoo. We can implement an on-premise model for some enterprise customers because it gives privacy and security. For other customers, we provide the cloud version. Currently, we recommend customers implement the ERP platform on the cloud environment because of the flexibility and scaling. I recommend that customers invest in a solution with the possibility of scaling in the future while providing many functions and features out of the box. In many ERPs we provide, although we would recommend ELMA as a default option for medium and even enterprise customers, they need bigger brands. ELMA 365 should be the second or third option for customers right now. I rate ELMA 365 a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Collaboration and CRM are the most valuable features of Bitrix24."

"The product is user-friendly."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"Bitrix24 is a user-friendly solution that is easy to use."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

More Bitrix24 pros

"A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics."

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"It would be great if colleagues could get alerts via email when they are assigned something."

"I would like to see improvements with Bitrix24's marketing automation."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"We didn't have the ability to customize the solution."

"We need full ERP integration to take all our processes in one platform."

More Bitrix24 cons

"Customers want improved productivity."

Pricing and Cost Advice

"The product's pricing is okay for me. It is not expensive."

"The pricing for this program is reasonable."

"Price-wise, it is a very cheap solution."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"We were using the free version which was really limited in terms of functionality."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

More Bitrix24 pricing and cost advice

"I rate the solution's pricing a five out of ten."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

Computer Software Company

42%

Financial Services Firm

17%

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

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Comparisons

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Compared 12% of the time

amoCRM vs Bitrix24

Compared 9% of the time

monday.com vs Bitrix24

Compared 8% of the time

Asana vs Bitrix24

Compared 6% of the time

Bigin by Zoho CRM vs Bitrix24

Compared 6% of the time

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Compared 15% of the time

Bizagi vs ELMA 365

Compared 15% of the time

WorkFusion vs ELMA 365

Compared 11% of the time

Sales Creatio vs ELMA 365

Compared 10% of the time

Studio Creatio vs ELMA 365

Compared 9% of the time

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Product Reports

Buyer's Guide

Bitrix24

February 2026

Download Bitrix24 product report

Buyer's Guide

CRM

February 2026

Download ELMA 365 product report

Also Known As

No data available

ELMA BPM

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

What is ELMA 365?

ELMA 365 is a low-code BPM platform that helps businesses accelerate digital transformation and innovate faster. With ELMA365 you can deliver enterprise-grade apps and automate processes with little to no coding.

ELMA 365 Applications

ELMA 365 integrated applications cover all your business needs:

• Sales & Customer Relationship Management (CRM);

• Content and Document Management (ECM);

• Project Management;

• Robotic Process Automation (RPA)

and more.

The BPM app allows non-technical users to effortlessly create even the most complex business processes. Drag-and-drop process designer provides simplicity for modelling and accelerates the implementation of changes. Built-in monitoring tools help find bottlenecks and improve overall company’s performance.

The CRM app introduces a holistic approach to customer relationships management and sales. The whole process is automated and managed from the lead acquisition to closed deal, including processing of documentation and post-sale service.

The ECM app facilitates document management and electronic data exchange, all powered by a BPM engine.

The Projects app helps employees plan and control project activities, communicate, stay within budget and on schedule.

The RPA app prevents human errors and speeds up the working process by delegating routine tasks to software robots.

ELMA BPM

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Air Astana, GS Nanotech, Kapital Bank, Mriya Resort & SPA, Obninskorgsintez, VestaBank, pwc, Zarubezhneft, lockobank, Rosatom

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