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Bitrix24 vs ELMA 365 comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
35th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (27th), Enterprise Social Software (23rd)
ELMA 365
Ranking in CRM
77th
Average Rating
0.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Business Process Management (BPM) (53rd), Robotic Process Automation (RPA) (65th)
 

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.1% compared to the previous year. The mindshare of ELMA 365 is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Bitrix240.8%
ELMA 3650.4%
Other98.8%
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
PT
Senior Customer Success Manager at Precio Fishbone Vietnam
A great ERP for medium and even small businesses
If one has experience in the ERP market, big brands like Microsoft require a lot of money over other platforms like Odoo. We can implement an on-premise model for some enterprise customers because it gives privacy and security. For other customers, we provide the cloud version. Currently, we recommend customers implement the ERP platform on the cloud environment because of the flexibility and scaling. I recommend that customers invest in a solution with the possibility of scaling in the future while providing many functions and features out of the box. In many ERPs we provide, although we would recommend ELMA as a default option for medium and even enterprise customers, they need bigger brands. ELMA 365 should be the second or third option for customers right now. I rate ELMA 365 a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am impressed with the solution's ability to customize workflows."
"Collaboration and CRM are the most valuable features of Bitrix24."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"What I like about this solution is that it is easy to use and very stable."
"The product is user-friendly."
"We use Bitrix24 to track sales activities in the same way that we used HubSpot."
"We use many of this solution's features for communication and for process automation, and it offers more functionality than a regular CRM."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics."
 

Cons

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"Bitrix24’s interface needs to be improved."
"There are some bugs in the mobile system."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"We didn't have the ability to customize the solution."
"Customers want improved productivity."
 

Pricing and Cost Advice

"The product's pricing is okay for me. It is not expensive."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Price-wise, it is a very cheap solution."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"The solution's pricing is quite average and not expensive."
"The pricing for this program is reasonable."
"Licenses are cheap compared to other solutions."
"I rate the solution's pricing a five out of ten."
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
13%
Computer Software Company
10%
Manufacturing Company
8%
Computer Software Company
21%
Construction Company
19%
Financial Services Firm
15%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What advice do you have for others considering Bitrix24?
I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.
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Comparisons

 

Also Known As

No data available
ELMA BPM
 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Air Astana, GS Nanotech, Kapital Bank, Mriya Resort & SPA, Obninskorgsintez, VestaBank, pwc, Zarubezhneft, lockobank, Rosatom
Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: April 2026.
893,221 professionals have used our research since 2012.