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Bitrix24 pros and cons

Vendor: Bitrix24
3.7 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Bitrix24 is easy to use and offers extensive functionality beyond a regular CRM.
It integrates third-party solutions and is highly flexible.
The project management and collaboration tools of Bitrix24 are well-designed.
Bitrix24 supports automation and provides valuable task-based features.
The data entry functionality and pipeline views with filters are highly useful.

CONS

Clients have noted that Bitrix24's marketing automation needs improvement.
Some functionalities require specific expertise, such as difficulties installing the SIP Connector.
Bitrix24 lacks adaptability in team management compared to tools like Asana or monday.com.
ERP integration with Bitrix24 needs enhancement to consolidate processes on one platform.
Bitrix24's performance could be optimized for faster speed.
 

Bitrix24 Pros review quotes

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
Sep 8, 2023
The solution's most valuable feature is its project management functionality...It is a pretty stable solution.
Miguel Molano - PeerSpot reviewer
Sales Manager at a comms service provider with 51-200 employees
Nov 7, 2024
The most valuable features are data entry, the pipeline view with filters, and the automation capabilities.
Miguel Molano - PeerSpot reviewer
Sales Manager at a comms service provider with 51-200 employees
Oct 22, 2024
The data entry functionality is excellent, and the pipeline views and filters are highly useful.
Learn what your peers think about Bitrix24. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,164 professionals have used our research since 2012.
SS
Program Manager at SmtsTech
Feb 5, 2024
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
Barsbaatar Ganbold - PeerSpot reviewer
VP at Magnum
Jul 3, 2023
Collaboration and CRM are the most valuable features of Bitrix24.
Gabrielle Ugan - PeerSpot reviewer
Commercial Director at a tech services company with 51-200 employees
Jun 21, 2022
Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us.
Dariusz Barcikowski - PeerSpot reviewer
IT Manager at ""Matcom" Marcin Sebastian Ziółek" Marcin Sebastian Ziółek
Feb 7, 2024
Bitrix24 is a user-friendly solution that is easy to use.
reviewer1915074 - PeerSpot reviewer
Information Communication Technology Project Manager at a government with 51-200 employees
May 12, 2023
Bitrix24's workflow is better than that of others. The user interface is also good.
Dmitry Kondratyev - PeerSpot reviewer
Project manager at New Nets Integration
Apr 10, 2023
The data interpretation feature in Bitrix24 is good.
LK
Vice General Director at Mekong Petrochemical JSC
Apr 4, 2023
It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows.
 

Bitrix24 Cons review quotes

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
Sep 8, 2023
The support provided by Bitrix24 is an area with shortcomings that needs improvement.
Miguel Molano - PeerSpot reviewer
Sales Manager at a comms service provider with 51-200 employees
Nov 7, 2024
There is a need for better integration with ERP solutions.
Miguel Molano - PeerSpot reviewer
Sales Manager at a comms service provider with 51-200 employees
Oct 22, 2024
We need full ERP integration to take all our processes in one platform.
Learn what your peers think about Bitrix24. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,164 professionals have used our research since 2012.
SS
Program Manager at SmtsTech
Feb 5, 2024
Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
Barsbaatar Ganbold - PeerSpot reviewer
VP at Magnum
Jul 3, 2023
The solution's open channel and contact center could be improved.
Gabrielle Ugan - PeerSpot reviewer
Commercial Director at a tech services company with 51-200 employees
Jun 21, 2022
Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale.
Dariusz Barcikowski - PeerSpot reviewer
IT Manager at ""Matcom" Marcin Sebastian Ziółek" Marcin Sebastian Ziółek
Feb 7, 2024
The solution’s performance could be made faster.
reviewer1915074 - PeerSpot reviewer
Information Communication Technology Project Manager at a government with 51-200 employees
May 12, 2023
It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24.
Dmitry Kondratyev - PeerSpot reviewer
Project manager at New Nets Integration
Apr 10, 2023
Bitrix24’s interface needs to be improved.
LK
Vice General Director at Mekong Petrochemical JSC
Apr 4, 2023
In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement.