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Bitrix24 vs Jira comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.
Sentiment score
6.8
Jira boosts productivity, efficiency, and ROI through centralized planning and tracking, despite occasional plugin and tracking challenges.
Overall, the ROI mainly came from improved team productivity, better project visibility, reduced coordination efforts, faster issue tracking, and more predictable delivery execution.
SDE 2 at Virtusa
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
We implement it and track it with the help of the time tracking feature, which makes it quite easy to manage everything in a single platform.
Technical Lead at a tech services company with 501-1,000 employees
 

Customer Service

Sentiment score
6.6
Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.
Sentiment score
6.7
Jira's customer service is helpful and responsive, but delays and complex issues require more personalized and faster resolutions.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
They usually reach out within one to two business days and give specific answers.
Senior Technical Support Engineer I at Krisp
Atlassian's biggest strength is its self-service ecosystem: documentation, community discussions, and integrations.
SDE 2 at Virtusa
 

Scalability Issues

Sentiment score
6.8
Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.
Sentiment score
7.2
Jira scales well for large enterprises but faces challenges with workflow customization and integration affecting user experience.
In our experience, Jira scales well across team size growth, multiple departments, larger project portfolios, and complex Agile environments.
SDE 2 at Virtusa
Overall, Jira is highly scalable for both team size and project complexity.
student at a university with 51-200 employees
As the number of users, projects, and work items grows, Jira can scale effectively.
Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees
 

Stability Issues

Sentiment score
7.7
Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.
Sentiment score
7.6
Jira is generally stable and reliable but may face performance issues depending on customization, server setup, and user volume.
It handles team collaborations and large workloads consistently very well.
Software Engineer at ValueMomentum
Downtime is very rare.
SDE 2 at Virtusa
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.
Jira requires improvements in usability, integration, and training, with concerns in search, customization, workflows, and complex project management.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
A simpler user experience for new users is necessary.
Senior Quality Analyst at a consultancy with 51-200 employees
 

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.
Jira's pricing varies by user and features; enterprises appreciate its value despite rising costs with scale and plugins.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
Overall, Jira offers good value for an organization that actively uses its capabilities, but companies should plan carefully for long-term scaling costs, especially in large enterprise environments with many users and plugins.
SDE 2 at Virtusa
It is quite affordable, and the setup cost is low.
student at a university with 51-200 employees
 

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.
Jira offers customizable project management with bug tracking, agile support, robust integration, and collaboration features enhancing team productivity.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Senior Quality Analyst at a consultancy with 51-200 employees
Jira has helped not only our organization but many organizations to be very focused and understand what needs to be done and to prioritize things effectively.
Senior Technical Support Engineer I at Krisp
 

Categories and Ranking

Bitrix24
Ranking in Project Management Software
27th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
CRM (34th), Enterprise Social Software (19th)
Jira
Ranking in Project Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
284
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
 

Mindshare comparison

As of June 2026, in the Project Management Software category, the mindshare of Bitrix24 is 1.0%, down from 2.3% compared to the previous year. The mindshare of Jira is 3.6%, down from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Mindshare Distribution
ProductMindshare (%)
Jira3.6%
Bitrix241.0%
Other95.4%
Project Management Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
RituRaj - PeerSpot reviewer
SDE 2 at Virtusa
Centralized sprint boards have transformed our planning and now improve cross‑team visibility
While Jira is very powerful, there are definitely areas it could be improved, especially for usability and simplicity. One common challenge is that Jira can feel overwhelming for new users. The number of features, configurations, workflows, and settings is huge. Onboarding non-technical teams or new employees sometimes takes longer than expected. A simple default experience for a beginner would help a lot. Another issue is performance. In large organizations with heavy customizations, large backlogs, or complex dashboards, Jira can occasionally feel slow, especially when loading filters, reports, or larger boards. Pricing can also become expensive as an organization scales and multiple Atlassian products and plugins are added. Some smaller teams sometimes feel the ecosystem becomes costly over time. The mobile experience would be smoother for project managers or leadership users who mainly want quick update approvals or dashboard views on the go. Overall, Jira's biggest strength is flexibility, but that flexibility can also create complexity if not managed carefully. Improving simplicity, performance, and ease of adoption would make the platform even stronger. An additional improvement I would mention for Jira is around balancing flexibility with simplicity. Jira gives organizations a huge amount of customization power, which is great. But over time, many teams end up creating overly complicated processes. After a few years, some Jira environments become difficult to maintain because there are many workflows, custom fields, permissions, and automations layered on top of each other. It would help if Jira would provide a strong built-in recommendation or health check for keeping a project clean or efficient. For example, identifying unused custom fields, suggesting workflow simplicity improvements, flagging redundant automations, or recommending dashboard optimization.
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Top Industries

By visitors reading reviews
Construction Company
16%
Comms Service Provider
13%
Manufacturing Company
9%
Computer Software Company
8%
Manufacturing Company
17%
Financial Services Firm
13%
Construction Company
9%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business109
Midsize Enterprise60
Large Enterprise152
 

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What advice do you have for others considering Bitrix24?
I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
In terms of pricing and setup cost, my experience with the pricing and licensing of Jira was generally positive, especially compared to the operational value it provides for project management and ...
 

Comparisons

 

Also Known As

No data available
Jira Software
 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Bitrix24 vs. Jira and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.