Bitrix24 vs Zoho CRM comparison

Zoho CRM and Bitrix24 compete in the CRM solutions category. Zoho CRM seems to have the upper hand with its ease of use, robust feature set, and greater adaptability for small to medium enterprises as outlined in our comparisons.

Features: Zoho CRM offers a powerful API for data retrieval and update, customizable workflows, and robust reporting capabilities. Its numerous integrations with third-party tools are designed for startups and SMEs and have been well-received for efficiently managing leads and offering intuitive analytics. Bitrix24 integrates CRM functions with collaboration tools, customizable workflows, and is known for its comprehensive project management features, although its features are less well-known in the market.

Room for Improvement: Zoho CRM users desire enhancements in email template building, automation, and mobile application simplification. Improved integration with social networks like LinkedIn and support for multi-country operations are also needed. Bitrix24 requires improvements in its user interface, process simplification, and project-specific functionalities. Users cite its complexity and insufficient support for newcomers as critical areas needing enhancement.

Ease of Deployment and Customer Service: Zoho CRM provides flexible deployment options with public and private cloud solutions, scoring positively on customer support despite a need for faster response times. Bitrix24 deploys through public cloud and on-premises, offering reasonable support, but users wish for more readily available assistance. Both platforms have faced criticism over chat-based support, though some improvements have been observed.

Pricing and ROI: Zoho CRM is favorably priced with plans for various business sizes, making its Zoho One package a cost-effective option for full ecosystem access. Bitrix24 is budget-friendly, with an open-source option and low licensing costs. Both deliver ROI through increased productivity and automation, though Bitrix24 occasionally requires paid licenses for access to advanced features.