Bitrix24 and HubSpot CRM are competitive CRM platforms. Based on feature flexibility and ease of use, HubSpot CRM might have the upper hand due to its strong marketing automation and user-friendly interface.
Features: Bitrix24 is known for its customization capabilities, enabling users to adjust workflows and integrate third-party solutions. Its project management functionality is highly valued, allowing for efficient team collaboration. The platform stands out with its CRM and collaboration tools, supporting personalized integrations and workflow adjustments. HubSpot CRM highlights ease of use with strong marketing features and sales automation sequences. The platform provides comprehensive lead tracking and business intelligence, with robust integration options with third-party tools like Outlook and LinkedIn.
Room for Improvement: Bitrix24 could enhance its user experience, which some find challenging. There are mixed reviews regarding its marketing automation and support services, with requests for better financial system integration and team management features. HubSpot CRM may benefit from better customization options and integration with non-sales platforms, as well as improved pricing and management of duplicate contacts. Suggestions also include enhancements in mobile app capabilities and error handling.
Ease of Deployment and Customer Service: Bitrix24 offers deployment in both public and on-premises environments, while HubSpot CRM provides greater deployment flexibility with public, private, and hybrid cloud options. Bitrix24 occasionally receives criticism about support, primarily when dependent on partners for issue resolution. HubSpot CRM is generally well-regarded for support, though some users cite concerns regarding service scalability and responsiveness.
Pricing and ROI: Bitrix24 is often recognized as cost-effective with a flexible licensing model, offering significant cost savings and efficient ROI through process streamlining. HubSpot CRM, although pricier, offers a free version with modular pricing, enabling payment for specific functionalities, which can be expensive for smaller teams. Users find value in both platforms within their respective pricing tiers.
HubSpot's customer service is excellent and fast.
Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Handling around 100 to 150 users is fine.
HubSpot CRM is a scalable solution.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
The response time is slow.
A package covering everything in a particular area without requiring the entire purchase would be excellent.
Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The features are superior, as few others can reach that level.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
| Product | Market Share (%) |
|---|---|
| HubSpot CRM | 1.6% |
| Bitrix24 | 1.3% |
| Other | 97.1% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
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