IFS Cloud Platform vs Siebel CRM comparison

Why PeerSpot?

IFS and Oracle are both solutions in the CRM category. IFS is ranked #29 with an average rating of 7.0, while Oracle is ranked #19 with an average rating of 7.0. IFS holds a 0.8% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

IFS Cloud Platform

Read 32 IFS Cloud Platform reviews

16,074 Views
3,215 Comparison Views

87% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

5,871 Views
5,519 Comparison Views

88% willing to recommend

IFS Cloud Platform

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and IFS Cloud Platform are competing enterprise solutions in the realm of CRM and ERP platforms. IFS Cloud Platform appears to have the upper hand due to its flexibility, scalability, and agility in adapting to diverse business needs.

Features: Siebel CRM is noted for its strong integration capabilities, extensive customization options, and robust workflow management. IFS Cloud Platform is recognized for its comprehensive ERP functionalities, user-friendly interface, and ability to quickly adapt to various business models.

Room for Improvement: Siebel CRM could enhance its deployment smoothness, reduce the complexity of customization, and offer more agile updates. IFS Cloud Platform can improve by expanding its CRM functionalities, further simplifying user training processes, and enhancing its customer support responsiveness.

Ease of Deployment and Customer Service: Siebel CRM may have challenges during deployment because of its comprehensive nature, though it offers strong support services. IFS Cloud Platform is known for its streamlined deployment process and responsive support, which facilitates fast operational integration.

Pricing and ROI: Siebel CRM has a higher initial cost but provides substantial long-term ROI through its powerful capabilities. Conversely, IFS Cloud Platform offers a competitive pricing model, delivering swift returns and appealing to organizations seeking immediate value.

To learn more, read our detailed IFS Cloud Platform vs. Siebel CRM Report (Updated: November 2026).

Buyer's Guide

IFS Cloud Platform vs. Siebel CRM

November 2026

Download the complete report

Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

29th

Ranking in Local Government CRM

12th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Customer Experience Management (12th), Field Service Management (2nd), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (3rd)

Siebel CRM

Ranking in CRM

19th

Ranking in Local Government CRM

4th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.8% compared to the previous year. The mindshare of Siebel CRM is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Siebel CRM	1.3%
IFS Cloud Platform	0.8%
Other	97.9%

CRM

Featured Reviews

reviewer2268153

Cloud Operations Engineer

Integrated planning has improved production scheduling and now reduces downtime and costs

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"Our client has benefited as follows: Reduced transaction time, better visibility, easier tracking, more control on business and automation, and better agility with the ability to move swiftly as times and market conditions change."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"The most valuable feature is the distribution module."

"The workflow of the solution is very good."

"The platform is reliable and stable."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

More IFS Cloud Platform pros

"It's very stable."

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

"The capability of bringing data into a single system, along with integrations and offering a single platform to handle multiple customer-related tasks, has been the most productive aspect."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM has a strong database model, workflow and integration tools."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"The flexibility is very good."

More Siebel CRM pros

Cons

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"There are certain digital features that need to be incorporated, such as IOP."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"The pricing could be a bit better. It's a little high."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Technical support could be improved."

"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."

More IFS Cloud Platform cons

"Very complex (User setup, Account imports, EIM on Opportunity, Marketing). In summary, we had to struggle a lot to get the software running with all relevant data."

"The documentation needs to be improved."

"Server may response very slowly if effective load balancing is not done."

"The tool took a lot of time to deploy."

"The latest versions of this solution are not stable. I have been working on the latest version for three and a half years and I'm still experiencing issues with stability."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The user interface, mobile application, and support could be improved."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

More Siebel CRM cons

Pricing and Cost Advice

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Licensing is on an annual basis, with no additional costs."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"There's an additional yearly cost for support."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"It is better to buy implementation services from IFS than from partners"

"There are varying license levels that you can purchase."

More IFS Cloud Platform pricing and cost advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Its licensing is yearly."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Outsourcing Company

12%

Comms Service Provider

Construction Company

Financial Services Firm

12%

Outsourcing Company

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What needs improvement with IFS Applications?

There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer si...

See all answers

What is your primary use case for IFS Applications?

My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management. When I open IFS Cloud Platform, the first thing ...

See all answers

What advice do you have for others considering IFS Applications?

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

See all answers

Comparisons

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Compared 3% of the time

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Compared 3% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 3% of the time

ServiceNow vs IFS Cloud Platform

Compared 3% of the time

Zendesk vs IFS Cloud Platform

Compared 3% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 11% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

Oracle CRM vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

SugarCRM Platform vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

October 2026

Download IFS Cloud Platform product report

Buyer's Guide

Siebel CRM

October 2026

Download Siebel CRM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Siebel Sales

Overview

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

IFS Cloud Platform vs. Siebel CRM

November 2026

Free Report: IFS Cloud Platform vs. Siebel CRM

Find out what your peers are saying about IFS Cloud Platform vs. Siebel CRM and other solutions. Updated: November 2026.

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