

Zoho CRM and Pipedrive both compete in the CRM solutions category, addressing different needs with Zoho CRM providing extensive customization while Pipedrive emphasizes simplicity and efficiency in sales process management.
Features: Zoho CRM offers an array of customization options, efficient lead management and robust analytics, catering well to businesses needing detailed process management. Its integration with Google Apps and API support within the Zoho suite enhances flexibility. Pipedrive, on the other hand, provides ease in managing sales pipelines, customizable processes, and user-friendly reporting, appealing to those favoring straightforward sales process oversight.
Room for Improvement: Zoho CRM could benefit from enhanced social network integration, an improved UI for user experience, more advanced email tooling for campaigns, and better automation refinement. Pipedrive needs improved documentation, more integration possibilities, and better transparency within sales team management paired with detailed email campaign automation options.
Ease of Deployment and Customer Service: Zoho CRM and Pipedrive both use cloud deployment, offering flexibility, with Zoho providing public and hybrid cloud options for user adaptability. Zoho CRM's customer service reports mixed reviews, citing delays despite extensive resources, while Pipedrive lacks direct phone support, operating mainly with chat, yet is recognized for its responsive support.
Pricing and ROI: Zoho CRM is priced competitively for small to medium businesses, offering various plans through bundles like Zoho One, although costs may rise with advanced needs. It sits lower on the pricing scale than top-end solutions like Salesforce but can still seem expensive. Pipedrive is viewed as cost-effective, particularly for small firms, as it offers flexible pricing plans balancing cost and functionality, providing strong ROI through streamlined processes.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.5% |
| Pipedrive | 0.9% |
| Other | 97.6% |


| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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