Freshsales vs Pipedrive comparison

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Freshsales

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Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Freshsales compete in the CRM software market. Freshsales appears to have the upper hand with its comprehensive features, attracting businesses seeking robust solutions.

Features: Pipedrive offers powerful pipeline management, customizability, and reporting capabilities. Freshsales provides AI-driven insights, integrated voice features, and an extensive suite of automation tools, catering to complex business needs.

Room for Improvement: Pipedrive could enhance its automation features, expand its integration capabilities, and improve its email functionality. Freshsales could improve its user interface, offer more affordable pricing options, and expand its customization possibilities.

Ease of Deployment and Customer Service: Freshsales provides a cloud-based deployment model with extensive customer support, including 24/5 assistance and on-demand resources. Pipedrive also utilizes a cloud deployment model, focusing on simplicity and ease of use, with solid onboarding resources. Freshsales offers a more structured support system for businesses requiring comprehensive guidance.

Pricing and ROI: Pipedrive provides competitive pricing, offering affordability for small to medium businesses with clear value and a cost-effective solution. Freshsales has a higher setup cost but offers extensive capabilities with potential for higher ROI, delivering more value for businesses looking for comprehensive features.

To learn more, read our detailed Freshsales vs. Pipedrive Report (Updated: April 2026).

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Freshsales vs. Pipedrive

April 2026

Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

20th

Ranking in Opportunity Management

10th

Ranking in Sales Force Automation

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Pipedrive

Ranking in CRM

19th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

9th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (8th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Pipedrive	1.1%
Freshsales	1.1%
Other	97.8%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshsales is user-friendly, scalable and stable."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"Email integration is easy."

"To conclude, the productivity and automation features are the most useful."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"Freshsales is user-friendly, scalable and stable."

More Freshsales pros

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily."

"The initial setup is straightforward."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The biggest and the best feature is the view that you get when you log in, where you have a board like Kanban with columns that help you move deals along the process and really keep track of where you are."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

More Pipedrive pros

Cons

"It lacks customizability for complex and larger use cases."

"The solution needs to improve the user experience and leads capture."

"The price of this solution could be improved as well as the reporting functionality."

"We can use only one domain in the basic package."

"The reporting for this solution across all their products could be improved."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

More Freshsales cons

"You must pay more if you need an additional feature."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"New features sometimes seem bolted on rather than being smooth."

"The platform could be even more robust."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"Pipedrive has some weaknesses against Salesforce."

"The automation process is challenging."

More Pipedrive cons

Pricing and Cost Advice

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The tool is not that expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The basic price is affordable. The add ons are expensive."

"Freshsales is an economical product."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive is relatively more affordable than other solutions."

"The price of Pipedrive has been reasonable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The solution is affordable."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Construction Company

16%

Outsourcing Company

Computer Software Company

Construction Company

12%

Outsourcing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What needs improvement with Freshsales?

The product is up to the mark and everything we need right now.

What is your primary use case for Freshsales?

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...

What advice do you have for others considering Freshsales?

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

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Compared 6% of the time

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Compared 6% of the time

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Compared 9% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Apollo.io vs Pipedrive

Compared 7% of the time

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Compared 6% of the time

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Compared 6% of the time

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Product Reports

Download Freshsales product report

Freshsales

May 2026

Download Pipedrive product report

April 2026

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo