Nimble CRM and Freshsales compete in the customer relationship management category. Freshsales seems to have the upper hand due to its robust feature set and responsive customer service, justifying its higher price for some organizations.
Features: Nimble CRM offers social media integration, easy contact management, and collaboration tools. Freshsales provides AI-based lead scoring, customization options, and pipeline management. Businesses desiring greater customization and insights might prefer Freshsales, while Nimble's simplicity could benefit smaller teams focused on social media engagement.
Ease of Deployment and Customer Service: Freshsales provides seamless cloud-based deployment, live chat, and phone support. Nimble CRM is also cloud-based and focuses on social media integration. Freshsales might have an advantage thanks to its smooth deployment and responsive support, while Nimble CRM's social tools are valuable to businesses using social media.
Pricing and ROI: Nimble CRM is competitively priced with lower upfront costs, facilitating quick ROI for small to medium enterprises. Freshsales, with a higher setup cost, provides comprehensive capabilities that may result in higher long-term ROI for companies needing advanced features. Cost-sensitive companies might find Nimble CRM appealing, while Freshsales suits those prioritizing advanced toolsets.
| Product | Market Share (%) |
|---|---|
| Freshsales | 0.9% |
| Nimble CRM | 0.7% |
| Other | 98.4% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.
Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.
What are the key features of Nimble CRM?Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.
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