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Pipedrive pros and cons

Vendor: Pipedrive

4.1 out of 5

13 reviews
78% willing to recommend

Pros & Cons summary

Pipedrive offers flexibility and can integrate into various business models while delivering valuable sales insights and user-friendly setup. Highly rated for stability and customization, it enhances filtering and reporting. However, reporting needs improvement, and integration options are limited. Cost is high, with additional features requiring more payment. Automation, APIs, and compliance pose challenges. Despite these, Pipedrive remains reliable for businesses prioritizing adaptability and insight-driven decisions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Pipedrive is very flexible and fits seamlessly into various business models.

The Kanban-style board view significantly enhances tracking and managing sales processes.

It offers valuable reporting and insights, aiding in the improvement and adjustment of sales cycles.

Users appreciate the ease of customization, even with limited software development experience.

Pipedrive's stability and flexibility support enterprise-wide operations and extensive data management.

CONS

Reporting capabilities could be improved, especially when compared to Salesforce. Users face misunderstandings around report creation and need more qualified documentation.

The tool may become unsuitable as user needs become more sophisticated, with critical features only available in higher-level versions, which are also more costly.

Integration possibilities with other systems need enhancement, including seamless connection to tools like Octopus CRM, and should ideally support a highly intelligent integration service for non-developers.

The automation process and the tool's APIs are challenging, lacking compliance with regulations like HIPAA, FINRA, and GLBA. Data centers should be located in the US for better compliance.

The pricing is considered expensive, with the requirement to pay more for additional features. Future releases should focus on creating features that don't appear bolted on.

Pipedrive Pros review quotes

Willem Lambrechts

Managing Director at Drebbel

Dec 7, 2021

It's very flexible and we can really fit it into our business model.

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reviewer1665570

Account Manager at a tech services company with 11-50 employees

Jan 4, 2022

The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are.

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Head of Customer Success Management at robusta

Mar 30, 2022

Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process.

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Co-Founder & Product Director Executive at AppUnion

May 1, 2022

Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality.

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Sales director at ARPA Elastic Solutions

Oct 24, 2022

The initial setup is straightforward.

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Founder at AppCritic

May 31, 2023

The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten.

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Vykintas Arlauskas

CTO, Retal Group at RETAL

Jun 1, 2023

The usability of the solution is its valuable feature.

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CD

Recruiter at Emerge

Jul 26, 2023

The solution is pretty easy to use and intuitive.

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Micah Oren Feldkamp

Lead Consultant for Cloud Implementations at ZeroClick.ai

Sep 8, 2023

Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption.

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reviewer2333154

Vice President Marketing at a government with 5,001-10,000 employees

Jan 17, 2024

It is a stable platform.

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Show 3 more reviews (out of 13)

Pipedrive Cons review quotes

Willem Lambrechts

Managing Director at Drebbel

Dec 7, 2021

Reporting capabilities of the solution could be improved.

Read full review

reviewer1665570

Account Manager at a tech services company with 11-50 employees

Jan 4, 2022

We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.

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Head of Customer Success Management at robusta

Mar 30, 2022

Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.

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Free Report: Pipedrive Reviews and More

Learn what your peers think about Pipedrive. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

Co-Founder & Product Director Executive at AppUnion

May 1, 2022

Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.

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Sales director at ARPA Elastic Solutions

Oct 24, 2022

You must pay more if you need an additional feature.

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Founder at AppCritic

May 31, 2023

The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email.

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Vykintas Arlauskas

CTO, Retal Group at RETAL

Jun 1, 2023

In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer.

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CD

Recruiter at Emerge

Jul 26, 2023

The automation process is challenging.

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Micah Oren Feldkamp

Lead Consultant for Cloud Implementations at ZeroClick.ai

Sep 8, 2023

The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations.

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reviewer2333154

Vice President Marketing at a government with 5,001-10,000 employees

Jan 17, 2024

The platform could be even more robust.

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Show 3 more reviews (out of 13)

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