Oracle CX Sales vs Pipedrive comparison

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Oracle CX Sales

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Executive SummaryUpdated on Feb 8, 2026

Oracle CX Sales and Pipedrive compete in the CRM space. Oracle CX Sales has advantages in integration and analytics, while Pipedrive's simplicity and ease of adoption favor smaller teams.

Features: Oracle CX Sales offers AI-driven insights, advanced reporting, and seamless cloud integration. Pipedrive provides intuitive pipeline management, customization ease, and strong visual sales tracking.

Room for Improvement: Oracle CX Sales could streamline its setup process and improve user interface design. It might also enhance customer support for smaller businesses. Pipedrive could benefit from advanced analytics capabilities, more robust integration options, and improved automation features.

Ease of Deployment and Customer Service: Pipedrive enables quick deployment with comprehensive support resources. Oracle CX Sales may require a more complex setup due to its feature breadth, which can extend deployment time.

Pricing and ROI: Pipedrive is known for competitive pricing and delivering solid ROI for SMEs with lower setup and maintenance costs. Oracle CX Sales requires higher initial investment but can offer significant long-term ROI for larger enterprises needing complex solutions, demonstrating value in extensive deployments.

To learn more, read our detailed Oracle CX Sales vs. Pipedrive Report (Updated: August 2026).

Oracle CX Sales vs. Pipedrive

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

9th

Ranking in Opportunity Management

9th

Ranking in Sales Force Automation

4th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

19th

Ranking in Opportunity Management

7th

Ranking in Sales Force Automation

9th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th)

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 2.5% compared to the previous year. The mindshare of Pipedrive is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CX Sales	1.1%
Pipedrive	1.2%
Other	97.7%

CRM

Featured Reviews

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

Integrated customer data has improved visibility and supports data driven sales decisions

The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with other systems is easy."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"Oracle CX Sales significantly impacts the organization by improving approval workflows, reducing manual work, providing visibility of opportunities to management, streamlining sales processes, and enhancing quota forecasting."

"Stability depends on the implementation, but overall, it's quite high."

"It is stable and scalable, and their support has been very responsive."

"We've implemented Oracle Sales Cloud there and now they are using the application composers and groovy scripting within the tool’s capability to deliver an inbuilt quoting metric, which allows their sales team to alter estimates, update sales cycles, delivery costs, and monitor margin through a system."

"It covers sales very well."

"It covers sales very well, covers 90% of the customer's needs, offers good WhatsApp and SMS integration, and is pretty straightforward to set up while being stable and reliable."

More Oracle CX Sales pros

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."

"The most valuable feature is the ability to create timelines and custom fields."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"It is a stable platform."

"Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

More Pipedrive pros

Cons

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency."

"The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level."

"The performance is bad."

"You can get disconnected if you do not have a strong, reliable internet connection."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"The tool must allow developers to check logs."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

More Oracle CX Sales cons

"New features sometimes seem bolted on rather than being smooth."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"You must pay more if you need an additional feature."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

More Pipedrive cons

Pricing and Cost Advice

"The solution is reasonably priced compared to other tools."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's expensive, but worth the money."

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The price is reasonable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

"The solution is affordable."

"As of now, the pricing and value are quite good."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Construction Company

14%

Outsourcing Company

13%

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What needs improvement with Oracle CX Sales?

What is your primary use case for Oracle CX Sales?

My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...

What advice do you have for others considering Oracle CX Sales?

For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

Salesforce Sales Cloud vs Oracle CX Sales

Comparisons

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Compared 8% of the time

Comodo CRM vs Oracle CX Sales

Compared 6% of the time

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Compared 9% of the time

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Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Jobber vs Pipedrive

Compared 6% of the time

Pipeliner CRM vs Pipedrive

Compared 6% of the time

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Product Reports

Download Oracle CX Sales product report

Oracle CX Sales

July 2026

Download Pipedrive product report

July 2026

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

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