Infor CloudSuite vs Pipedrive comparison

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Infor CloudSuite

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Pipedrive compete in software solutions for manufacturing and ERP versus sales process management. Infor CloudSuite has the upper hand in robust manufacturing and ERP capabilities, while Pipedrive excels in user-friendly sales process management.

Features:Infor CloudSuite provides production planning, manufacturing flexibility by supporting diverse processes, and comprehensive analytics applications. It is highly configurable for various manufacturing processes such as make to stock, make to order, and more. Pipedrive offers customizable interfaces, tailored insights for sales cycles, and an intuitive user experience. It supports seamless customization and ease of use, even for non-technical users.

Room for Improvement:Infor CloudSuite requires better documentation, IoT integration enhancements, and support for complex customizations. In contrast, Pipedrive needs improvement in integration capability, particularly reporting and automation features, and a stronger form builder.

Ease of Deployment and Customer Service:Infor CloudSuite offers Private, Public, and Hybrid Cloud deployments but may present challenges in customer service without strong reseller partnerships. Pipedrive supports Public and Private Cloud with a straightforward service model and is generally noted for user-friendly integrations and customer assistance.

Pricing and ROI:Infor CloudSuite, though expensive, bundles comprehensive applications suitable for medium to large enterprises. Its cost is perceived as justified by its extensive offerings. Pipedrive presents a more cost-effective option with competitive pricing, favored by small to medium enterprises for its cost-function balance.

To learn more, read our detailed Infor CloudSuite vs. Pipedrive Report (Updated: September 2026).

Infor CloudSuite vs. Pipedrive

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Helped 913,683 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

23rd

Ranking in Local Government CRM

4th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ERP (13th), Enterprise Asset Management (EAM) (3rd), Product Configuration and Quoting (9th), Warehouse Management (3rd), Cloud HCM (12th), Financial Close Software (11th)

Pipedrive

Ranking in CRM

18th

Ranking in Local Government CRM

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (9th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Infor CloudSuite is 0.9%, up from 0.7% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Pipedrive	1.1%
Infor CloudSuite	0.9%
Other	98.0%

CRM

Featured Reviews

Adeel Ansari

Project Manager, Program at SPTLabtech

Integrated planning has improved document automation but reporting and user experience still need work

There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."

"The customization capabilities of CloudSuite Industrial are also there."

"The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite, and after implementing it, I have seen numerous improvements in the UI space, including simplified navigation that has become easier with every CU, which is positive."

"It is a scalable solution."

"If you are working in the food and beverage industry, I would say it's a perfect solution."

"CloudSuite came out on top."

More Infor CloudSuite pros

"The usability of the solution is its valuable feature."

"The solution is very stable."

"It's very flexible and we can really fit it into our business model."

"Pipedrive offers a lot of value for the money because it includes e-signature, document generation, CRM, and workflow automation in one not-expensive solution."

"The initial setup is straightforward."

"It is a stable platform."

"Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."

"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."

More Pipedrive pros

Cons

"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

"As far as pricing and licensing are concerned, more licenses are needed when companies grow with Infor CloudSuite."

"The solution's support service could be better."

"Infor OS is powerful, but the documentation is terrible."

"It required more time than I had with it to learn it well enough."

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."

"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."

More Infor CloudSuite cons

"The platform could be even more robust."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The product is expensive."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

More Pipedrive cons

Pricing and Cost Advice

"The pricing is not built on a standard model."

"It is a cost-effective solution."

"I feel it is not very cheap, very economical but also not very expensive."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"For on-premise installations, the licensing is yearly."

"The product is expensive. I rate the pricing a five out of ten."

"The platform's pricing depends on the specific number of users."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"As of now, the pricing and value are quite good."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The product is expensive but provides valuable services."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The price of Pipedrive has been reasonable."

"We pay $1000 a month for the tool."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Construction Company

11%

Comms Service Provider

Healthcare Company

Outsourcing Company

16%

Construction Company

12%

Comms Service Provider

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	9
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Infor CloudSuite CRM?

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

What needs improvement with Infor CloudSuite CRM?

What is your primary use case for Infor CloudSuite CRM?

I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One is Infor Document Management, which I've seen in the past with other ERP systems...

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

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Product Reports

Infor CloudSuite

Download Infor CloudSuite product report

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Also Known As

SyteLine

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Overview

Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.

Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.

What features make Infor CloudSuite stand out?

ERP and Manufacturing: Comprehensive tools for effective manufacturing operations and ERP tasks.
Microsoft Integration: Seamless use with Microsoft tools enhances productivity.
Document Automation: Efficient document management through automation.
Analytics Dashboards: In-depth insights provided by robust analytics tools.
Planning and BOM Management: Strong industrial planning and BOM support.

What benefits should users consider in reviews?

Scalability: Supports growth and adaptation to changing business needs.
International Operations: Facilitates global business processes and communication.
Reduced IT Overheads: Cloud-based structure cuts down IT infrastructure costs.
Compliance and Visibility: Enhances regulatory compliance and operational transparency.

Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.

Infor

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

PRIDE Industries

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Infor CloudSuite vs. Pipedrive