Microsoft Dynamics CRM vs Pipedrive comparison

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Microsoft Dynamics CRM

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Executive SummaryUpdated on Nov 2, 2025

Microsoft Dynamics CRM and Pipedrive are two prominent solutions in the CRM market. While both offer comprehensive features, Microsoft Dynamics CRM has the upper hand due to its extensive enterprise-level features and integration capabilities, especially beneficial for larger businesses.

Features: Microsoft Dynamics CRM offers high customizability, advanced reporting, and integration with Microsoft products. It also features effective document tracking, versatile dashboard capabilities, and rich integration options. Pipedrive stands out with its intuitive sales process management, ease of customization, and flexible automation, making it user-friendly for managing sales processes effectively.

Room for Improvement: Microsoft Dynamics CRM may be complex for smaller businesses to manage. Its integration with Outlook and SharePoint could be improved, and users suggest better mobile usability and costs due to high customization needs. Pipedrive could benefit from enhanced automation, improved ERP integrations, and more comprehensive reporting documentation. As Pipedrive adds features, its cost might become a concern.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM is versatile with deployment options like public, private, and hybrid clouds, as well as on-premises. However, customer service may be inconsistent, requiring escalation for technical support. Pipedrive, primarily on public cloud, offers simpler management and is known for its responsive customer support.

Pricing and ROI: Microsoft Dynamics CRM's pricing reflects its rich feature set and can be high, often requiring enterprise agreements, yet firms report a substantial ROI due to its integration and automation capabilities. Pipedrive is more affordable and offers a good balance of cost and features, making it attractive for smaller businesses, with transparent pricing and a satisfactory ROI given its sales process management efficiency.

To learn more, read our detailed Microsoft Dynamics CRM vs. Pipedrive Report (Updated: January 2026).

Microsoft Dynamics CRM vs. Pipedrive

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Local Government CRM

1st

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd)

Pipedrive

Ranking in CRM

22nd

Ranking in Local Government CRM

9th

Ranking in Sales Force Automation

10th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Opportunity Management (4th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.5%, down from 12.5% compared to the previous year. The mindshare of Pipedrive is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	2.5%
Pipedrive	0.9%
Other	96.6%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature in Microsoft Dynamics CRM is funneling."

"The CRM is very fast, with customization and integration options, and easy migration."

"Technical support is completely good."

"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."

"It is good for sales and service maintenance. It has various integration tools."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."

"Dynamics is easy to use. There are several fields I can filter."

More Microsoft Dynamics CRM pros

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"It is a stable platform."

"The solution is very stable."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The most valuable feature is the ability to create timelines and custom fields."

"The solution is pretty easy to use and intuitive."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

More Pipedrive pros

Cons

"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

"Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do."

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

"The price of Microsoft Dynamics CRM could improve."

"The performance could be improved."

"It would be better if it were more secure."

"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."

More Microsoft Dynamics CRM cons

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"You must pay more if you need an additional feature."

"The automation process is challenging."

"The product is expensive."

"Reporting capabilities of the solution could be improved."

"The platform could be even more robust."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

More Pipedrive cons

Pricing and Cost Advice

"There is a license required to use Microsoft Dynamics CRM."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"The solution is expensive."

"Licensing fees are paid on a monthly basis."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"It's kind of pricey. It's about $50 or $60 per user."

"The price of the solution is good but could be cheaper."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

More Microsoft Dynamics CRM pricing and cost advice

"Pipedrive is relatively more affordable than other solutions."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

"The price of Pipedrive has been reasonable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The solution is affordable."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Government

Computer Software Company

14%

Outsourcing Company

12%

Retailer

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

What needs improvement with Microsoft Dynamics CRM?

What is your primary use case for Microsoft Dynamics CRM?

I have been working with Microsoft Dynamics CRM for five or six years for various customers. I work with CRM and some amount of Microsoft communication server to integrate it. I focus on the area o...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Microsoft Dynamics CRM

Download Microsoft Dynamics CRM product report

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Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Microsoft Dynamics CRM vs. Pipedrive