Microsoft Dynamics CRM vs Pipedrive comparison

Read 13 Pipedrive reviews

1,829 Views
1,317 Comparison Views

78% willing to recommend

Microsoft Dynamics CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 2, 2025

Microsoft Dynamics CRM and Pipedrive are two prominent solutions in the CRM market. While both offer comprehensive features, Microsoft Dynamics CRM has the upper hand due to its extensive enterprise-level features and integration capabilities, especially beneficial for larger businesses.

Features: Microsoft Dynamics CRM offers high customizability, advanced reporting, and integration with Microsoft products. It also features effective document tracking, versatile dashboard capabilities, and rich integration options. Pipedrive stands out with its intuitive sales process management, ease of customization, and flexible automation, making it user-friendly for managing sales processes effectively.

Room for Improvement: Microsoft Dynamics CRM may be complex for smaller businesses to manage. Its integration with Outlook and SharePoint could be improved, and users suggest better mobile usability and costs due to high customization needs. Pipedrive could benefit from enhanced automation, improved ERP integrations, and more comprehensive reporting documentation. As Pipedrive adds features, its cost might become a concern.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM is versatile with deployment options like public, private, and hybrid clouds, as well as on-premises. However, customer service may be inconsistent, requiring escalation for technical support. Pipedrive, primarily on public cloud, offers simpler management and is known for its responsive customer support.

Pricing and ROI: Microsoft Dynamics CRM's pricing reflects its rich feature set and can be high, often requiring enterprise agreements, yet firms report a substantial ROI due to its integration and automation capabilities. Pipedrive is more affordable and offers a good balance of cost and features, making it attractive for smaller businesses, with transparent pricing and a satisfactory ROI given its sales process management efficiency.

To learn more, read our detailed Microsoft Dynamics CRM vs. Pipedrive Report (Updated: January 2026).

Microsoft Dynamics CRM vs. Pipedrive

Download the complete report

Helped 881,707 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Ranking in Local Government CRM

1st

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Marketing Management (2nd)

Pipedrive

Ranking in CRM

20th

Ranking in Local Government CRM

7th

Ranking in Sales Force Automation

10th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Opportunity Management (4th)

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.5%, down from 12.2% compared to the previous year. The mindshare of Pipedrive is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	2.5%
Pipedrive	1.0%
Other	96.5%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics CRM is a stable solution."

"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."

"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."

"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."

"The solution is scalable."

"The support is brilliant. All OEMs are pretty helpful."

"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."

"It's a good solution for enterprise-level companies."

More Microsoft Dynamics CRM pros

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"It's very flexible and we can really fit it into our business model."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The solution is pretty easy to use and intuitive."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The solution is very stable."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most valuable feature is the ability to create timelines and custom fields."

More Pipedrive pros

Cons

"The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model."

"Microsoft Dynamics CRM could improve by being more user-friendly."

"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

"The UI/UX needs improvement as it is not intuitive from day one."

"Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly."

"Previously, I used Dynamics, but it did not suit me, so I changed the CRM last year."

"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."

"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."

More Microsoft Dynamics CRM cons

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The product is expensive."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"New features sometimes seem bolted on rather than being smooth."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"The automation process is challenging."

"Reporting capabilities of the solution could be improved."

More Pipedrive cons

Pricing and Cost Advice

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"Microsoft Dynamics CRM is a little expensive solution."

"There is a license required to use Microsoft Dynamics CRM."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"The solution is not expensive."

More Microsoft Dynamics CRM pricing and cost advice

"The solution is affordable."

"As of now, the pricing and value are quite good."

"The price of Pipedrive has been reasonable."

"Pipedrive is relatively more affordable than other solutions."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"We pay $1000 a month for the tool."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The product is expensive but provides valuable services."

More Pipedrive pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

881,707 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

14%

Outsourcing Company

12%

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

What needs improvement with Microsoft Dynamics CRM?

What is your primary use case for Microsoft Dynamics CRM?

I have been working with Microsoft Dynamics CRM for five or six years for various customers. I work with CRM and some amount of Microsoft communication server to integrate it. I focus on the area o...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

SAP CRM vs Microsoft Dynamics CRM

Comparisons

Compared 20% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 11% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 7% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 6% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Apollo.io vs Pipedrive

Compared 17% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Zoho CRM vs Pipedrive

Compared 8% of the time

monday.com vs Pipedrive

Compared 7% of the time

Odoo vs Pipedrive

Compared 5% of the time

More Pipedrive Competitors

Product Reports

Microsoft Dynamics CRM

Download Microsoft Dynamics CRM product report

Download Pipedrive product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Microsoft Dynamics CRM vs. Pipedrive