Zoho CRM and monday.com are both competitive in the CRM and project management categories. Zoho CRM appears to have the upper hand due to its cost-effectiveness and rich customization options despite monday.com’s appealing visual tools and project features.
Features: Zoho CRM offers extensive customization, robust reporting, and seamless Google integration, making it highly appreciated for lead management and analytics. It is a user-friendly solution that adds significant value with its real-time updates and affordability. On the other hand, monday.com shines in flexibility and project management, offering customizable boards, automations, and integrations that enhance workflow efficiency and task tracking. Its ease of use and vibrant visuals make it ideal for managing tasks and timelines.
Room for Improvement: Zoho CRM users suggest enhancements in email templates, social network integration, and automation features, alongside improvements to the mobile app’s complexity and data management. Better integration options and faster support response time are also requested. Meanwhile, monday.com could enhance its advanced automation capabilities, offer deeper tool integrations, and improve subitem functionalities. Occasional system downtimes and limited notifications customization are areas users have noted as concerns, along with a need for better integration and reporting features.
Ease of Deployment and Customer Service: Zoho CRM is predominantly deployed on public clouds, offering commendable technical support, albeit with occasional delays. Customers value its support quality but desire more continuous availability. Similarly, monday.com has a reputation for reliable service across various cloud models, though users suggest improvements in support availability and response times, indicating a need for better customer interaction.
Pricing and ROI: Zoho CRM is viewed as a cost-effective option, offering a variety of plans to suit different business sizes, with its affordability amplifying its perceived value. Conversely, monday.com is priced higher but justified by the productivity enhancements it provides. However, users find its pricing tiers restrictive for scaling. Both platforms have demonstrated positive ROI through team productivity and process optimization, though users desire more affordable solutions at the enterprise level.
I would rate their customer service a ten.
Sometimes, they don't understand what my actual needs are.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
It is quite expensive.
I rate the pricing as a five out of ten, as it offers good value for money.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Specifically, the leads and deals modules, as well as integrations, are very effective.
Zoho CRM has many valuable automation features such as auto-reply, auto-mail, and reminders for customers about last offers and upcoming processes.
Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.
Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.
What are the key features of Monday.com?
What benefits should users consider?
In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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