Zoho CRM and monday.com both compete in the CRM and project management software category. Zoho CRM holds the upper hand with its cost-effectiveness and comprehensive feature set, particularly for small to medium businesses, while monday.com offers flexibility and robust automation for diverse business needs.
Features: Zoho CRM provides a customizable API for CRM data manipulation, Google Apps integration, and robust lead management with valuable reporting capabilities. Its cloud-based solution supports CRM customization and third-party integration, making it suitable for small to medium businesses. In contrast, monday.com excels in flexible project management with automation and task management, offering user customization and multiple integration options that cater to various business requirements.
Room for Improvement: Zoho CRM could improve its email template creation, campaign features, and social media integration to enhance its enterprise system compatibility. On the other hand, monday.com users suggest enhancing automation capabilities, expanding integration options with more third-party tools, refining user interface designs, and improving mobile app functionality for better team collaboration.
Ease of Deployment and Customer Service: Zoho CRM predominantly operates on cloud deployments, offering varying support levels based on plan tiers. It provides generally good customer service, with live chat and email accessibility, although response times may vary. monday.com similarly uses cloud-based deployment with a user-friendly interface that eases onboarding for non-technical teams. Its customer support is praised for responsiveness but could benefit from enhanced training and technical assistance.
Pricing and ROI: Zoho CRM is considered cost-effective with tiered pricing that supports various business sizes, aiding in a good return on investment through performance efficiencies and automation. monday.com is slightly more expensive but offers solid value with comprehensive features that boost productivity. Both solutions help businesses streamline operations and maximize ROI by minimizing operational costs and enhancing workflow efficiencies.
I would rate their customer service a ten.
Sometimes, they don't understand what my actual needs are.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
There are multiple blogs and articles available online for self-help.
The system is easy to understand, implement coding, and conduct training.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
I find Zoho CRM to be 100% stable and reliable as far as I know.
It is usually compliant with data regulation laws and is HIPAA compliant.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
It is quite expensive.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
You can customize everything—what you sell, be it products, services, or projects.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.5% |
| monday.com | 1.1% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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