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Zoho CRM vs monday.com comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
monday.com enhances productivity, efficiency, and collaboration, offering significant value through time savings and improved task management despite ROI calculation challenges.
Sentiment score
5.0
Zoho CRM boosts ROI by improving sales productivity and reducing costs through automation without increasing staff headcount.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
Vice President, Finance and Operations at Fruitist
It efficiently helps to centralize planning, tracking, and collaboration.
HITRUST and GRC Consultant at a consultancy with 11-50 employees
I have seen a return on investment with monday.com, specifically time saved.
Technical Consulting Manager at a retailer with 201-500 employees
Using Zoho CRM, my clients close more leads and deals with the campaigns and user investments in leads.
Lead Software Engineer at Nexo Solutions Ltd
 

Customer Service

Sentiment score
7.3
Monday.com's customer service is responsive and efficient, with users appreciating quick, professional support despite room for personalized improvements.
Sentiment score
6.5
Zoho CRM's support is knowledgeable but has varying response times, occasional availability issues, and relies on self-help resources.
I would rate the customer support on a scale of one to ten as a ten
Head of Consulting at a consultancy with 1,001-5,000 employees
I would rate their customer service a ten.
Head of Financial Team at resolutte
We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.
Vice President, Finance and Operations at Fruitist
Sometimes, they don't understand what my actual needs are.
Director of Information Technology at MASFinancials
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
Director at a manufacturing company with 11-50 employees
There are multiple blogs and articles available online for self-help.
Sr Zoho Developer and Consultant at Xpert Prime
 

Scalability Issues

Sentiment score
7.8
Monday.com is adaptable and scalable for teams of all sizes, supporting growth, customization, and efficient project management across departments.
Sentiment score
7.7
Zoho CRM provides scalable solutions for businesses, smoothly supporting user growth and integrations across various operational needs and geographies.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
Vice President, Finance and Operations at Fruitist
monday.com's scalability is great.
Technical Consulting Manager at a retailer with 201-500 employees
Regarding scalability, monday.com is easy to scale up as my needs change.
Head of Consulting at a consultancy with 1,001-5,000 employees
The system is easy to understand, implement coding, and conduct training.
Sr Zoho Developer and Consultant at Xpert Prime
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
Zoho Developer at Tarini Consulting
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Software Engineer at Maximus
 

Stability Issues

Sentiment score
7.9
Monday.com is praised for stability and reliability, with rare issues quickly resolved, ensuring seamless project management.
Sentiment score
7.7
Zoho CRM is praised for its stability and reliability, with minor interruptions that quickly resolve, ensuring business continuity.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Vice President, Finance and Operations at Fruitist
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
Sr. Analyst at a tech vendor with 1,001-5,000 employees
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
Software Engineer at Maximus
The level of stability and reliability in Zoho CRM is crucial for me because sometimes bugs appear unexpectedly, disrupting the business flow.
Lead Software Engineer at Nexo Solutions Ltd
I find Zoho CRM to be 100% stable and reliable as far as I know.
Zoho Developer at Tarini Consulting
 

Room For Improvement

Users seek better integration, automation, templates, reporting, time tracking, notifications, task management, collaboration, and enhanced performance in monday.com.
Zoho CRM users want improved UI, integration, AI, customization, mobile ease, transparency, and quicker support for better user experience.
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
DevOps at a marketing services firm with 51-200 employees
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Sr Zoho Developer and Consultant at Xpert Prime
Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.
Software Engineer at Evoluz Global Solutions
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
Director of Information Technology at MASFinancials
 

Setup Cost

monday.com provides scalable, cost-effective project management solutions with transparent pricing, valued for adaptability despite potential high enterprise costs.
Zoho CRM offers affordable pricing and customization, with the Enterprise plan at $50/user and Zoho One favored for value.
It is quite expensive.
Head of Financial Team at resolutte
The basic, standard, and pro plans range from $12 to $24 per user per month.
Data Engineer at a outsourcing company with 201-500 employees
Licensing being somewhat challenging, having to choose which users we had and such things.
Head of Consulting at a consultancy with 1,001-5,000 employees
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
Zoho Developer at Tarini Consulting
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
Social media strategist at Creative Skills
 

Valuable Features

Monday.com enhances productivity through automation, customizable dashboards, intuitive task management, seamless integrations, and user-friendly interfaces.
Zoho CRM offers customizable, integrated, user-friendly features with automation, making it ideal for businesses of all sizes.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
DevOps at a marketing services firm with 51-200 employees
Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.
Project Manager at AT&T
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
Sr Zoho Developer and Consultant at Xpert Prime
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
Zoho and Web Developer at Ika Three Sixty
Zoho CRM's automation capabilities are really good and better than almost any other application.
Lead Software Engineer at Nexo Solutions Ltd
 

Categories and Ranking

monday.com
Ranking in CRM
4th
Ranking in Opportunity Management
4th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
238
Ranking in other categories
Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (3rd)
Zoho CRM
Ranking in CRM
2nd
Ranking in Opportunity Management
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
61
Ranking in other categories
Sales Force Automation (3rd)
 

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of monday.com is 1.1%, down from 1.9% compared to the previous year. The mindshare of Zoho CRM is 2.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Zoho CRM2.1%
monday.com1.1%
Other96.8%
CRM
 

Featured Reviews

Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Centralized workflows have boosted cross-team collaboration and made complex projects manageable
monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.
HarshVardhan1 - PeerSpot reviewer
Software Engineer at Evoluz Global Solutions
Automates client workflows and data validation reliably but has faced limits in complex integrations
While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Construction Company
12%
Manufacturing Company
9%
Financial Services Firm
8%
Outsourcing Company
13%
Construction Company
11%
Comms Service Provider
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business182
Midsize Enterprise28
Large Enterprise32
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise6
Large Enterprise10
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...
What is your primary use case for monday.com?
My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...
What is your experience regarding pricing and costs for Zoho CRM?
My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.
What needs improvement with Zoho CRM?
I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.
What is your primary use case for Zoho CRM?
My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...
 

Comparisons

 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Zoho CRM vs. monday.com and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.