Zoho CRM and monday.com are competing in the CRM and project management arenas. Zoho CRM seems to have an upper hand for budget-conscious small and medium-sized businesses due to its cost-effectiveness and core CRM features, while monday.com is favored by organizations prioritizing advanced tools and integration capabilities.
Features: Zoho CRM offers robust API capabilities, excellent Google Apps integration, and customizable reporting, ideal for small to medium enterprises seeking mobile applications and cloud stability. Meanwhile, monday.com is known for its comprehensive task management features, automation capabilities, and third-party integrations, which adapt easily to different workflows and projects.
Room for Improvement: Zoho CRM could improve email marketing, simplify mobile apps, and enhance social media integrations, while users desire a better user interface and scalability. In contrast, monday.com may benefit from expanding CRM capabilities, improving customization options, and refining automation precision.
Ease of Deployment and Customer Service: Both Zoho CRM and monday.com offer flexible deployment options in both public and private clouds. However, Zoho's customer service reviews are mixed, with some calling for enhanced support. monday.com is noted for its user-friendly setup and robust service, though it lacks consistent 24/7 support.
Pricing and ROI: Zoho CRM provides a cost-effective CRM solution with strong ROI for small to medium businesses through scalable subscription models. It improves productivity while reducing workload at competitive pricing. monday.com, while higher priced, offers significant operational enhancements and recognizes a positive ROI through advanced features and integration benefits, appealing to those seeking collaborative task management improvements.
I would rate their customer service a ten.
Sometimes, they don't understand what my actual needs are.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
There are multiple blogs and articles available online for self-help.
The system is easy to understand, implement coding, and conduct training.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
I find Zoho CRM to be 100% stable and reliable as far as I know.
It is usually compliant with data regulation laws and is HIPAA compliant.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
It is quite expensive.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
You can customize everything—what you sell, be it products, services, or projects.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.8% |
| monday.com for Enterprise | 1.9% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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