LeadSquared vs Oracle CX Sales comparison

LeadSquared and Oracle are both solutions in the CRM category. LeadSquared is ranked #24 with an average rating of 9.0, while Oracle is ranked #14 with an average rating of 9.3. LeadSquared holds a 0.8% mindshare in CRM, compared to Oracle’s 1.0% mindshare. Additionally, 94% of LeadSquared users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

LeadSquared

Read 9 LeadSquared reviews

2,679 Views
2,090 Comparison Views

94% willing to recommend

Oracle CX Sales

Read 19 Oracle CX Sales reviews

3,398 Views
3,058 Comparison Views

90% willing to recommend

LeadSquared

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CX Sales and LeadSquared are competing products in the customer relationship management space. Oracle CX Sales seems to have the upper hand in integration capabilities and analytics features, while LeadSquared stands out for its easier deployment and cost-effectiveness, making it appealing for smaller businesses.

Features: Oracle CX Sales is known for its comprehensive analytics, integrating seamlessly with other Oracle products, and providing a strong data-driven approach. It offers advanced analytics, extensive integration options, and a robust CRM suite tailored for larger enterprises. LeadSquared focuses on ease of use and customization, offering features like marketing automation, lead management, and an intuitive user interface, which are key strengths for users looking for straightforward management tools.

Room for Improvement: Oracle CX Sales could improve by simplifying its implementation process, offering clearer pricing models, and enhancing customer support to cater to non-enterprise clients. LeadSquared could benefit from expanding its scalability for larger enterprises, increasing reporting capabilities, and providing more extensive third-party integrations to enhance its versatility.

Ease of Deployment and Customer Service: Oracle CX Sales can be complex to implement due to its extensive features, often requiring more time and resources for onboarding. LeadSquared offers a simpler deployment model focusing on rapid installation and responsive customer support, allowing businesses to start utilizing its features more quickly and efficiently.

Pricing and ROI: Oracle CX Sales typically involves a higher setup cost but aims to deliver significant ROI through advanced capabilities and scalable solutions for larger enterprises. LeadSquared offers competitive pricing with lower initial costs, making it a cost-efficient option for small to midsize businesses seeking growth without extensive investment. The choice between Oracle’s focus on long-term investment benefits and LeadSquared’s emphasis on immediate affordability and value depends on business needs.

To learn more, read our detailed LeadSquared vs. Oracle CX Sales Report (Updated: June 2026).

Buyer's Guide

LeadSquared vs. Oracle CX Sales

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.8

LeadSquared enhances efficiency by centralizing data, automating tasks, and improving conversion rates, sales, and lead management, with varied ROI.

Sentiment score

7.1

Oracle CX Sales enhances revenue, reduces costs, boosts team efficiency, and improves lead conversion with real-time data insights.

We do not need to manually update tasks since automations are configured to trigger and update the status automatically when specific conditions are met, thus saving both time and money on configurations.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

The conversion rates, too, are better; they used to be lower, but they are now up by 30 to 35%.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

With LeadSquared implementation and the reach it allows through automations, click-to-call, and other built-in features, connectivity rate with leads has increased.

Shakti Anand

Senior Manager- Admissions at Sector 125

For more quotes and insights, download the LeadSquared report

It also reduced delays in reporting and forecasting decisions since teams were working from the same real-time data instead of manually compiling updates from different resources.

Sai

Ai/Data Analyst at CSD

There is a 20% to 30% increase in sales.

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

For more quotes and insights, download the Oracle CX Sales report

Customer Service

Sentiment score

6.9

LeadSquared's customer service is highly praised for responsive, friendly, and professional assistance, despite occasional long technical resolution times.

Sentiment score

5.4

Oracle CX Sales is applauded for responsive support, usability, cost-effectiveness, despite some challenges with feature enhancements.

It is easy to reach the team over a call if needed.

Shakti Anand

Senior Manager- Admissions at Sector 125

My issue was resolved professionally and I was very satisfied with the assistance I received.

reviewer2856129

Growth Associate at a educational organization with 11-50 employees

Customer support for LeadSquared is responsive and helpful.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

For more quotes and insights, download the LeadSquared report

I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

For more quotes and insights, download the Oracle CX Sales report

Scalability Issues

Sentiment score

6.5

LeadSquared is scalable and effective for diverse businesses, though potentially costly for large enterprises expanding globally.

Sentiment score

6.5

Oracle CX Sales is scalable and popular for its performance, integration, flexibility, and growing potential compared to Salesforce.

Reducing the headache and costs of integration involved when using services provided by the main service provider itself.

Shakti Anand

Senior Manager- Admissions at Sector 125

Regarding LeadSquared's scalability, I think it should expand more internationally.

reviewer2856129

Growth Associate at a educational organization with 11-50 employees

For more quotes and insights, download the LeadSquared report

I rate scalability as ten out of ten because it is inherently scalable.

ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

For more quotes and insights, download the Oracle CX Sales report

Stability Issues

Sentiment score

8.0

LeadSquared is praised for its stability and reliability, with most users rating its performance highly despite minor downtime.

Sentiment score

6.7

Oracle CX Sales is stable and reliable, but users note minor issues and suggest improvements, affecting overall satisfaction.

LeadSquared is quite stable.

reviewer2856129

Growth Associate at a educational organization with 11-50 employees

LeadSquared is stable overall, but I have faced downtime a couple of times, usually during rain or similar events, lasting for two to three minutes.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

For more quotes and insights, download the LeadSquared report

The biggest friction point with Oracle CX Sales is that sometimes it goes down.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

For more quotes and insights, download the Oracle CX Sales report

Room For Improvement

LeadSquared requires user interface improvements, enhanced integrations, simplified analytics, reliable automation, seamless vendor integration, and faster support.

Oracle CX Sales requires UI/UX enhancements and improved integration, performance, and customization to boost usability and user adoption.

I think we have workflows, but they are lacking compared to platforms such as GHL and others.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

Improving the Converse feature, which is currently complex, will impact costing; however, if Converse is implemented, there would be no need to associate with other life or chatbots.

Shakti Anand

Senior Manager- Admissions at Sector 125

It would be great if LeadSquared allowed hosting a complete website with front-end UI/UX integration alongside the CRM.

reviewer2856129

Growth Associate at a educational organization with 11-50 employees

For more quotes and insights, download the LeadSquared report

The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes.

Sai

Ai/Data Analyst at CSD

If I could change one thing about Oracle CX Sales, it would be to remove the five-minute data delay so we could get real-time data by the second.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

For more quotes and insights, download the Oracle CX Sales report

Setup Cost

LeadSquared is cost-effective with annual user-based licensing, suitable for small to medium businesses; larger firms consider alternatives.

Oracle CX Sales is costly but valued for features and security, with pricing levels and discounts available, compared to Salesforce.

Compared to other top-niche products, they are less, and it is good.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

The pricing was good; we negotiated, and since we are a small business, he understood our needs and provided good pricing.

Anuj Tiwari

Gtm Operator, Lead Generator at 404Minds Technologies

However, the basic problem with LeadSquared is that they tend to project pricing on the higher side and want to compensate by getting clients to take additional services that are required.

Shakti Anand

Senior Manager- Admissions at Sector 125

For more quotes and insights, download the LeadSquared report

No quotes available

For more quotes and insights, download the Oracle CX Sales report

Valuable Features

LeadSquared streamlines operations with customizable automation, robust CRM functions, and seamless app integration, boosting productivity and conversion rates.

Oracle CX Sales streamlines sales processes with analytics, automation, mobile access, AI tools, and collaboration features for enhanced efficiency.

When a lead is captured, the sales team gets in touch with the person who made the inquiry, and when they receive updates via phone call or email, they can update the lead's status automatically through automation.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

LeadSquared provides a bot facility that sends leads in real-time, which are considered hot leads because students directly land on the website to search for programs at Amity University, leading to high conversion chances.

Shakti Anand

Senior Manager- Admissions at Sector 125

Once I create a segment or label of contacts, I can use the automation for that label, which significantly reduces my workload.

reviewer2856129

Growth Associate at a educational organization with 11-50 employees

For more quotes and insights, download the LeadSquared report

The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

With this solution, the teams had a single place to manage customer information, pipeline updates, and reporting, which made collaboration much smoother.

Sai

Ai/Data Analyst at CSD

Another key feature is lead and opportunity management, tracking leads from creation to conversion, managing the entire sales pipeline and deal stages, and performing sales forecasting, which helps predict revenue and track performance.

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

For more quotes and insights, download the Oracle CX Sales report

Categories and Ranking

LeadSquared

Ranking in CRM

24th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (7th)

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Opportunity Management (9th), Sales Force Automation (5th)

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of LeadSquared is 0.8%, up from 0.8% compared to the previous year. The mindshare of Oracle CX Sales is 1.0%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CX Sales	1.0%
LeadSquared	0.8%
Other	98.2%

CRM

Featured Reviews

Shakti Anand

Senior Manager- Admissions at Sector 125

Automation has transformed admissions follow-up and now drives higher lead-to-fee conversions

LeadSquared can be improved on various parameters. The platform should onboard various other vendors, such as a voice bot, which is a crucial requirement in the current market. LeadSquared is currently in the development phase of a voice bot, which is essential for connecting with prospective leads in a short duration. Improving the Converse feature, which is currently complex, will impact costing; however, if Converse is implemented, there would be no need to associate with other life or chatbots. Converse would suffice the requirement for voice and chatbots, and the voice AI could also replace the voice bot currently sought in the market. Regarding reporting, it has become easier with the new UI platform, but the reporting section can still be improved by providing an easier view for the analytics section. The current setup is slightly complex for a normal sales user to access and understand reports pulled from LeadSquared. The analytics section needs improvement, and there are filters that also require work. Triggering the number of leads that have not been connected after multiple dialing attempts requires multiple combinations through advanced filter options to pull out that data, which is complex for sales users. Certain tabs based on customer requirements and customization should become more accessible for the calling team to help them achieve connected call goals.

Read full review

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

Integrated customer data has improved visibility and supports data driven sales decisions

The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.

Read full review

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Top Industries

By visitors reading reviews

University

23%

Construction Company

16%

Outsourcing Company

10%

Financial Services Firm

Construction Company

15%

Manufacturing Company

Outsourcing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	13

Questions from the Community

What is your experience regarding pricing and costs for LeadSquared?

The pricing and setup cost were challenging to negotiate; LeadSquared provided high pricing but this was managed through negotiation. However, the basic problem with LeadSquared is that they tend t...

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What needs improvement with LeadSquared?

See all answers

What is your primary use case for LeadSquared?

LeadSquared is utilized to capture leads and call on the data for lead to form conversion. When a prospective candidate searches for courses at one of the Amity University campuses on the website, ...

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What needs improvement with Oracle CX Sales?

See all answers

What is your primary use case for Oracle CX Sales?

My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...

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What advice do you have for others considering Oracle CX Sales?

For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...

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Comparisons

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Compared 11% of the time

Zoho CRM vs LeadSquared

Compared 10% of the time

ExtraaEdge vs LeadSquared

Compared 9% of the time

CRMNEXT vs LeadSquared

Compared 7% of the time

Freshsales vs LeadSquared

Compared 2% of the time

More LeadSquared Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 16% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 12% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 7% of the time

Comodo CRM vs Oracle CX Sales

Compared 5% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

LeadSquared

June 2026

Download LeadSquared product report

Buyer's Guide

Oracle CX Sales

June 2026

Download Oracle CX Sales product report

Also Known As

No data available

Oracle Sales Cloud

Overview

LeadSquared offers customizable CRM features that integrate seamlessly with existing systems, making it a valuable tool for automation and lead management with varied pricing options. It efficiently supports tasks, enhancing workflow through automation and integration with apps like Shopify and telephony systems.

LeadSquared's capabilities in lead conversion and efficiency improvement are recognized through its comprehensive CRM functionalities, providing insights into sales performance with call and email tracking alongside intuitive dashboards. While users experience efficiency gains and growth in their customer base, some areas require enhancement, including workflow automation, telephony integration, and stability in handling large campaigns. Addressing these stability issues with potential improvements in customer service response times and expanding functionalities like chatbots would significantly enhance user satisfaction.

What are the key features of LeadSquared?

Customizable Integrations: Easily integrates with existing systems like Shopify and telephony apps
Automation: Streamlines tasks, saving time and increasing efficiency
Lead Management: Efficiently captures and manages leads
Insightful Dashboards: Provides in-depth performance tracking through call and email tracking

What benefits or ROI indicators should users check in reviews?

Lead Conversion Improvement: Noticeable increase in lead conversion rates
Efficiency Gains: Significant time savings and task automation
Customer Base Growth: Enhanced ability to expand customer reach
Ease of Use: Minimal training needed for CRM capabilities

Industries such as real estate, education, and finance leverage LeadSquared as a central CRM system to capture and handle leads efficiently. It facilitates B2B and B2C sales processes by automating lead management and integrating essential communication tools like telephony and WhatsApp, resulting in improved sales efficiency and optimized customer interactions.

LeadSquared

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

LeadSquared vs. Oracle CX Sales

June 2026

Free Report: LeadSquared vs. Oracle CX Sales

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