Kapture CRM vs LeadSquared comparison

Why PeerSpot?

Kapture CRM and LeadSquared are both solutions in the CRM category. Kapture CRM is ranked #57, while LeadSquared is ranked #6 with an average rating of 8.2. Kapture CRM holds a 0.5% mindshare in CRM, compared to LeadSquared’s 0.9% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution, compared to 96% of LeadSquared users who would recommend it.

Kapture CRM

Read 1 Kapture CRM review

1,699 Views
1,648 Comparison Views

100% willing to recommend

LeadSquared

Read 18 LeadSquared reviews

4,182 Views
3,346 Comparison Views

96% willing to recommend

Kapture CRM

LeadSquared

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kapture CRM and LeadSquared based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM.

To learn more, read our detailed CRM Report (Updated: September 2026).

Buyer's Guide

CRM

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kapture CRM

Ranking in CRM

57th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

LeadSquared

Ranking in CRM

6th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Marketing Automation (4th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Kapture CRM is 0.5%, up from 0.5% compared to the previous year. The mindshare of LeadSquared is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
LeadSquared	0.9%
Kapture CRM	0.5%
Other	98.6%

CRM

Featured Reviews

Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Soumi Ganguly

Senior Project Manager at Epicor Software

Automation has strengthened lead hygiene and reporting and drives faster sales conversions

One area for further enhancement is advanced analytics and predictive insights. While the platform provides robust reporting, deeper AI-driven recommendations such as lead conversion predictions, risk identification, and next-best-action suggestions could help the sales team prioritize opportunities more effectively. Improving user experience is another area; as organizations scale and workflows become more complex, simplifying configuration and creating more customizable dashboards could enhance adoption across business users. Additionally, expanding native integrations and reducing reliance on custom configurations for certain enterprise systems could streamline implementation further. Regarding support, I feel it should be more proactive, with spontaneous responses. Whenever I raised queries, I experienced longer wait times and had to wait for proper responses that were sometimes passed between multiple people. I believe when I ask a question, it should be assigned to the right person at the right time to reduce time consumption on both ends. LeadSquared automates many sales and marketing processes effectively, and there is an opportunity to strengthen its AI capabilities in areas such as predictive lead scoring, conversion forecasting, and next-best-action recommendations. AI-powered conversion analysis from calls, emails, and WhatsApp interactions could help identify customer intent, sentiments, and common objections, providing valuable insights for both the team and managers. For compliance and governance, a proper API should be created and integration should be structured to prevent lead leakage and data manipulation, which needs to be addressed by LeadSquared. I have noticed that it often does not provide accurate data and relies more on human intervention. When AI is integrated into any kind of software, it is expected to deliver the right outcomes and analyses. However, I have seen many cases where it provides only sixty-five to seventy percent accuracy, which I believe can be significantly improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"The software sends automated messages for customers' birthdays and anniversaries."

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."

"LeadSquared provides an overall platform that significantly helps reach candidates through phone calls and follow up with them, thereby raising ROI for customers."

"LeadSquared has created a positive impact on the organization as it has increased sales and customer engagement."

"From a business perspective, it improves efficiency, accountability, and conversion rates, making it one of the most valuable capabilities in LeadSquared."

"LeadSquared has positively impacted my organization by facilitating smooth communication and lead management, for which I am very grateful."

"LeadSquared has positively impacted my organization by allowing us to manage a lot of leads we previously could not handle effectively."

"LeadSquared has helped my organization to reach out to the prospects in lesser time, and the data maintenance is 100% correct and reliable."

"LeadSquared has positively impacted my organization by improving efficiency, as well as enabling better follow-ups, and it also helps to improve sales."

"I am not recalling all the features right now, but I can definitely say that LeadSquared is best for managing contacts and managing leads."

More LeadSquared pros

Cons

"One or two leads may go missing due to downtime."

"While generating graphical representations, the software got hung."

"LeadSquared can be improved on various parameters."

"LeadSquared has areas for improvement; it has good features, but we could work more on the automation part, such as building workflows."

"The notifications and workflow management can be improved in LeadSquared."

"LeadSquared can improve by enhancing its dashboards to be more creative, as the current look is very simple and not visually appealing."

"The report feature of LeadSquared needs to improve."

"The solution can get quite expensive, especially as you add more users."

"LeadSquared can be improved in terms of UI and UX."

"Currently, we use a third party for calling, and if LeadSquared had an inbuilt third-party integration such as Ameyo or Exotel for calling, or if LeadSquared improved the calling mechanism within the platform itself instead of relying on a third party, that would be an improvement."

More LeadSquared cons

Pricing and Cost Advice

Information not available

"The license is paid yearly, and it is about 30 euros per month per user."

"We have an annual renewable license for LeadSquared."

"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."

"LeadSquared is not as costly as other CRM solutions."

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Top Industries

By visitors reading reviews

No data available

University

26%

Outsourcing Company

12%

Construction Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	21

Questions from the Community

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What is your experience regarding pricing and costs for LeadSquared?

Pricing depends on the account size, and the setup cost was quite minimal and it was a reasonable charge for the setup that they have done. The licenses cost is also very less as compared to other ...

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What needs improvement with LeadSquared?

Everything is good and perfect with LeadSquared.

See all answers

What is your primary use case for LeadSquared?

I have used LeadSquared for almost five years. It was primarily a CRM tool that we used for managing all lead data, call logs, and emails that would get logged into it. When new leads were generate...

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Compared 6% of the time

ACT! vs LeadSquared

Compared 5% of the time

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Product Reports

Buyer's Guide

CRM

September 2026

Download Kapture CRM product report

Buyer's Guide

LeadSquared

September 2026

Download LeadSquared product report

Overview

Kapture CRM offers a comprehensive customer relationship management platform tailored to streamline business operations and enhance customer engagement for companies across diverse industries.

Designed to address key CRM needs, Kapture CRM integrates seamlessly into business workflows. It provides tools for better sales management, support automation, and efficient data analysis. Organizations leverage Kapture CRM to improve customer interactions and drive strategic growth by consolidating customer data, automating routine tasks, and offering insights for informed decision-making.

What are the essential features of Kapture CRM?

Sales Automation: Streamlines the sales process for increased efficiency.
Customer Support Tools: Enhances customer service with comprehensive support features.
Detailed Analytics: Provides actionable insights through in-depth reports.
Omnichannel Support: Connects multiple customer communication channels into one platform.
Workflow Automation: Automates repetitive tasks to save time and resources.
Mobile Functionality: Enables CRM access on-the-go through mobile devices.

What benefits should users expect when reviewing Kapture CRM?

Increased Efficiency: Automating tasks leads to reduced manual effort.
Enhanced Customer Satisfaction: Quick response times improve service quality.
Unified Customer View: Integrates data across channels for a comprehensive customer profile.
Scalable Solutions: Accommodates growing business needs without compromising performance.
Improved Decision-Making: Data-driven insights guide strategic planning.

Kapture CRM is implemented across industries such as retail, healthcare, and hospitality. In retail, it aids in managing customer inquiries. Healthcare providers use Kapture CRM for patient data management, while hospitality utilizes it to streamline guest communications. Its adaptability makes it suitable for these and many other industries.

Kapture CRM

LeadSquared offers customizable CRM features that integrate seamlessly with existing systems, making it a valuable tool for automation and lead management with varied pricing options. It efficiently supports tasks, enhancing workflow through automation and integration with apps like Shopify and telephony systems.

LeadSquared's capabilities in lead conversion and efficiency improvement are recognized through its comprehensive CRM functionalities, providing insights into sales performance with call and email tracking alongside intuitive dashboards. While users experience efficiency gains and growth in their customer base, some areas require enhancement, including workflow automation, telephony integration, and stability in handling large campaigns. Addressing these stability issues with potential improvements in customer service response times and expanding functionalities like chatbots would significantly enhance user satisfaction.

What are the key features of LeadSquared?

Customizable Integrations: Easily integrates with existing systems like Shopify and telephony apps
Automation: Streamlines tasks, saving time and increasing efficiency
Lead Management: Efficiently captures and manages leads
Insightful Dashboards: Provides in-depth performance tracking through call and email tracking

What benefits or ROI indicators should users check in reviews?

Lead Conversion Improvement: Noticeable increase in lead conversion rates
Efficiency Gains: Significant time savings and task automation
Customer Base Growth: Enhanced ability to expand customer reach
Ease of Use: Minimal training needed for CRM capabilities

Industries such as real estate, education, and finance leverage LeadSquared as a central CRM system to capture and handle leads efficiently. It facilitates B2B and B2C sales processes by automating lead management and integrating essential communication tools like telephony and WhatsApp, resulting in improved sales efficiency and optimized customer interactions.

LeadSquared

Sample Customers

Bigbasket

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM. Updated: September 2026.

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