Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees
Real User
Top 5
Jun 1, 2026
My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizations manage sales, marketing, customer services, commerce, and customer data. For sales, we use Oracle Sales Cloud, and for service, we use Oracle Service Cloud, and for marketing, we use Oracle Eloqua. For commerce, we use Oracle Commerce. Then for CPQ, we use Oracle CPQ. For customer data platform, we use Oracle Unity.
Chief Financial Officer at a healthcare company with 51-200 employees
Real User
Top 10
May 14, 2026
My main use case for Oracle CX Sales is for forecasting and AI-driven automation. When I open Oracle CX Sales, the first thing I do is read the dashboard, where I get the data for forecasting and pass that data into our AI-driven automation tool, using that information to determine what other things we can integrate into our system. Those dashboards provide all the forecasting data, and based on that we can make business decisions. The workflow with Oracle CX Sales is team-wise, and we use it on a daily basis because our company makes business decisions based on that data.
Sales Head - ICT Sector at a insurance company with 10,001+ employees
Real User
Top 20
Mar 28, 2025
We use Oracle CX Sales for our sales functions, including generating leads, managing campaigns, creating opportunities, and creating quotes. We also use the document management system to upload contracts, which forms part of our sales process.
Head - Financial Reporting and Taxation at Sify Technologies
Real User
Jul 12, 2022
We use it to track our opportunities. We use it for sales calls, customer meetings, and proposals by the sales team. We also use CPQ. It is on a private cloud, and its version should be the latest one.
CRM /CX Business Analyst, Solutions Consultant & PM
Real User
Jun 8, 2022
We primarily use the solution for e-business and business requirements from the customer go to test, deploy, and customize. It's flexible. They give you more capabilities as a functional consultant who uses this customization. So you get it all. If there is some past customization we wanted from the past consultant, we could get the developer to deploy it, also. We come with the final product and present it to the customer with forecasting and for training or any gap analysis necessary. The client would then finalize what they required.
We have worked to customize the Oracle CX Sales application according to the job nature. We went through the CRBs, many discussions, and PRDs. We went through the CRBs in order to customize the application according to our internal process, which is related to many factors, such as inventory, stock, and delivery, as well as to correlate the customer life cycle for the online interactions. One of the modules associated with Oracle CX Sales is Eloqua, which is mainly responsible to manage online activities. You can build an online campaign through Eloqua so you can track any paid campaigns and manage the leads that come from these campaigns. To calculate the year-end ROI for the online campaigns across all the social media, such as Facebook, Twitter, Instagram, and our own websites can be correlated to the Eloqua module. The main purpose of Oracle CX Sales is to calculate the ROI, you know very well, that paying investments, or repaying investments in the time being during the worldwide economical situation has been tough. The market is difficult and you have to utilize your expenses very well. If you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI.
Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features....
My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizations manage sales, marketing, customer services, commerce, and customer data. For sales, we use Oracle Sales Cloud, and for service, we use Oracle Service Cloud, and for marketing, we use Oracle Eloqua. For commerce, we use Oracle Commerce. Then for CPQ, we use Oracle CPQ. For customer data platform, we use Oracle Unity.
My main use case for Oracle CX Sales is for forecasting and AI-driven automation. When I open Oracle CX Sales, the first thing I do is read the dashboard, where I get the data for forecasting and pass that data into our AI-driven automation tool, using that information to determine what other things we can integrate into our system. Those dashboards provide all the forecasting data, and based on that we can make business decisions. The workflow with Oracle CX Sales is team-wise, and we use it on a daily basis because our company makes business decisions based on that data.
We use Oracle CX Sales for our sales functions, including generating leads, managing campaigns, creating opportunities, and creating quotes. We also use the document management system to upload contracts, which forms part of our sales process.
We use the tool mainly for customer data management. We create accounts and contacts.
Sales teams use the product. The sales teams use it for leads and opportunities.
We use it to track our opportunities. We use it for sales calls, customer meetings, and proposals by the sales team. We also use CPQ. It is on a private cloud, and its version should be the latest one.
We primarily use the solution for e-business and business requirements from the customer go to test, deploy, and customize. It's flexible. They give you more capabilities as a functional consultant who uses this customization. So you get it all. If there is some past customization we wanted from the past consultant, we could get the developer to deploy it, also. We come with the final product and present it to the customer with forecasting and for training or any gap analysis necessary. The client would then finalize what they required.
We have worked to customize the Oracle CX Sales application according to the job nature. We went through the CRBs, many discussions, and PRDs. We went through the CRBs in order to customize the application according to our internal process, which is related to many factors, such as inventory, stock, and delivery, as well as to correlate the customer life cycle for the online interactions. One of the modules associated with Oracle CX Sales is Eloqua, which is mainly responsible to manage online activities. You can build an online campaign through Eloqua so you can track any paid campaigns and manage the leads that come from these campaigns. To calculate the year-end ROI for the online campaigns across all the social media, such as Facebook, Twitter, Instagram, and our own websites can be correlated to the Eloqua module. The main purpose of Oracle CX Sales is to calculate the ROI, you know very well, that paying investments, or repaying investments in the time being during the worldwide economical situation has been tough. The market is difficult and you have to utilize your expenses very well. If you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI.
Oracle CX Sales can be used for customer orders and the entire customer journey.