Shakti Anand

With extensive experience in aggressive sales and marketing within the education sector, I have transitioned into Customer Relationship Management (CRM), where I have developed a strong interest in CRM systems, particularly Leadsquared. My focus is on leveraging data-driven technology for effective data management and analysis, as well as building automation processes and chatbots to enhance efficiency.

I prioritize business development, outreach, and agent management, ensuring resource optimization in all operations. Currently, I am leading the establishment of a call center dedicated to data calling. My contributions include developing training manuals, implementing quality assurance protocols, and conducting training sessions for agents. I also oversee system integration from the IT perspective and coordinate with vendors to meet various business needs.