Best Conversation Intelligence Software Solutions

What is Conversation Intelligence Software?

Conversation Intelligence Software leverages AI and machine learning to analyze sales calls, providing insights that can improve sales performance and customer interactions.

To learn more, read our Gong vs. Salesforce Sales Cloud Buyer's Guide (Updated: December 2025).

The top 5 Conversation Intelligence Software solutions are Gong, Salesforce Sales Cloud, Read AI, Fathom and Granola, as ranked by PeerSpot users in January 2026. Gong received the highest rating of 8.8 among the leaders and holds the largest mind share of 15.7%. Salesforce Sales Cloud is the most popular solution in terms of searches by peers.

These solutions capture and transcribe conversations, delivering actionable data by identifying patterns and trends in real-time. Sales teams can glean insights from these analyses to fine-tune their strategies and optimize their outcomes. By understanding customer needs and preferences through deeper analysis, businesses can adapt more effectively, ultimately driving growth and customer satisfaction.

What are some critical features?

Real-Time Transcription: Convert spoken words into text instantly, enabling immediate analysis and feedback.
Sentiment Analysis: Gauge customer sentiment during calls to tailor responses and improve customer satisfaction.
Keyword Tracking: Identify and monitor key phrases and terms that impact sales performance and customer engagement.
Performance Analytics: Access detailed analytics to measure sales team performance and customer interaction effectiveness.
Customizable Dashboards: Use tailored dashboards to visualize data and track key performance metrics.

What benefits should users look for?

Improved Sales Strategies: Use data-driven insights to refine sales tactics and approaches.
Enhanced Customer Experience: Understand and meet customer expectations more accurately.
Increased Revenue: Identify opportunities for upselling and cross-selling based on conversation insights.
Better Training Programs: Provide targeted coaching for sales teams based on performance analysis.
Efficient Decision-Making: Make informed decisions quickly using real-time data and analytics.

In industries such as healthcare, finance, and retail, Conversation Intelligence Software helps organizations understand client needs more precisely, ensuring compliance with industry regulations, improving customer service, and driving stronger sales performance.

Conversation Intelligence Software is valuable for organizations aiming to enhance their sales strategies, optimize team performance, and provide better customer experiences.

Buyer's Guide

Gong vs. Salesforce Sales Cloud

December 2025

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Conversation Intelligence Software solutions mindshare

As of February 2026, in the Conversation Intelligence Software category, the mindshare of Read AI is 11.5%, down from 24.6% compared to the previous year. The mindshare of Gong is 15.7%, up from 15.2% compared to the previous year. The mindshare of Fathom is 8.8%, down from 15.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Conversation Intelligence Software Market Share Distribution
Product	Market Share (%)
Gong	15.7%
Read AI	11.5%
Fathom	8.8%
Other	64.0%

Conversation Intelligence Software

Top Conversation Intelligence Software products

Rankings through

#1 Ranked

Gong

Gong helps sales teams enhance performance with call analytics and conversation intelligence. Users appreciate features like deal tracking and call transcription. The dashboard's navigation needs simplifying to boost user experience.

8.8

Rating

Reviews

738

Words/ Review

503

Views

298

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Leader

Salesforce Sales Cloud

Salesforce Sales Cloud helps organizations enhance CRM by managing leads, accounts, and opportunities, supporting sales governance, automation, forecasting, and customer interaction. Teams integrate it with ERP systems for efficiency. Its customization, user-friendly interface, and integration with AI benefit sales processes, while scalability, cost, and mobile performance improvements are needed.

8.2

Rating

118

Reviews

595

Words/ Review

180

Views

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Salesforce Sales Cloud vs Gong

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Buyer's Guide

Gong vs. Salesforce Sales Cloud

December 2025

Free Report: Gong vs. Salesforce Sales Cloud

Find out what your peers are saying about Gong vs. Salesforce Sales Cloud and other solutions. Updated: December 2025.

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881,707 professionals have used our research since 2012.

Read AI

Read AI analyzes and enhances meeting experiences by providing transcription and insights from conversations. It generates summaries to aid follow-up tasks and captures key points. Users value its sentiment analysis accuracy, real-time data processing, and integration ease but desire improved speed, detailed analytics, and better integration options. Documentation could be more comprehensive.

382

Views

296

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Fathom

Fathom enhances project management with its intuitive dashboard and task automation features. Users appreciate the real-time collaboration tools, although some suggest improvements in integration with other platforms. Its reporting capabilities provide insightful analytics but could benefit from more customization options.

274

Views

214

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Granola

Granola enhances efficiency in task management with its intuitive design and adaptability, catering to diverse user needs. Key features include seamless integration and real-time updates. Some users suggest there is room for improvement in its customization options to better suit individual preferences.

248

Views

189

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Attention

Attention enhances task management with real-time collaboration and analytics. Users appreciate its intuitive layout and robust reporting capabilities. Some have noted the need for smoother integration with existing tools. Attention continues to evolve, addressing diverse professional requirements while simplifying team workflows.

157

Views

109

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See which vendors are best for you

Use our free recommendation engine to learn which Conversation Intelligence Software solutions are best for your needs.

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881,707 professionals have used our research since 2012.

Unblocked

Unblocked enhances collaboration with features like secure file sharing and real-time editing. It is valuable for teams seeking seamless integration with existing tools. While it excels in security, users note room for improvement in customization options to better fit diverse workflows.

112

Views

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Unblocked vs PolyAI

SalesLens

SalesLens provides robust analytics and reporting functionalities, enhancing business decision-making. Valuable features include detailed sales tracking and seamless CRM integration. Some users mention room for improvement in customization options for diverse business models. Its efficient data visualization tool is praised for clarity and effectiveness.

118

Views

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interface.ai

Interface.ai enhances customer interactions with AI-driven chatbots tailored for banking. Key features include efficient support automation and seamless integration. While the platform offers robust functionalities, there is potential for improvement in customization options to better meet diverse client requirements.

104

Views

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Trusst AI

Trusst AI offers a comprehensive platform focusing on data-driven insights to enhance decision-making. Its strengths lie in advanced analytics and customizable dashboards, aiding efficiency. Users appreciate the intuitive design, although there is potential for improving integration capabilities with other software tools to enhance versatility.

Views

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Trusst AI vs Attention

PolyAI

PolyAI enhances call center efficiency with its AI-driven conversational capabilities. Its natural language processing is praised for accuracy and ease of deployment. Users appreciate seamless integration with existing systems. Some areas for improvement include expanding language support and refining context understanding for niche queries.

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PolyAI vs Unblocked

AvidTrak

AvidTrak enhances call tracking with robust analytics, offering valuable insights into marketing campaigns. It supports integrations with various platforms yet could improve reporting flexibility. Easy-to-use interface and efficient customer support make it a reliable choice for businesses seeking enhanced call attribution.

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NoForm AI

NoForm AI enhances data extraction processes with intelligent automation. It excels in adaptability and efficiency, simplifying workflow integration. Users praise its speed and accuracy, though some desire improved documentation and customization options. Scalability impresses while support responsiveness and feature updates present room for improvement.

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Accenture Conversational AI

Accenture Conversational AI efficiently handles customer inquiries, offering valuable features like natural language processing and integration with existing platforms. It streamlines processes but could enhance customization and expand language support to better cater to diverse audience needs.

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Landline Remover

Landline Remover simplifies telecommunication by enabling users to transition from landline to mobile effortlessly. Its valuable features include integration capabilities and cost savings. Some users find room for improvement in its support team response time, while others suggest enhancements to its billing transparency.

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Amelia

The Most Human AI™ for the EnterpriseAs the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

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Sonnet

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CallRail

CallRail enhances marketing efforts by tracking phone calls and form submissions. It offers features like call recording and transcription for improved sales insights. While CallRail is intuitive to use, users suggest enhancements for more detailed reporting capabilities to better cater to diverse analytical needs.

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Synthflow AI

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GSX Platform

GSX Platform enhances digital communication and collaboration. It offers powerful analytics, easy integration, and robust security. Users appreciate its scalability but suggest improving customer support and reducing complexity for beginners. This makes it suitable for businesses seeking efficient IT management and performance optimization.

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Pete & Gabi

Pete & Gabi improves task management and communication, providing seamless integration with workflow tools. It enhances team collaboration through real-time updates and intuitive design. Users appreciate its customization options. Some feedback suggests enhancing reporting features for a more comprehensive performance analysis.

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SyncWords

SyncWords efficiently handles transcription and captioning needs with high accuracy, supporting multilingual formats. Its integration capabilities and time-saving features enhance usability. Feedback suggests room for improvement in customer support response times and pricing transparency, which could benefit users seeking greater value.

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Wyzard.ai

Wyzard.ai enhances data processing capabilities, offering efficient automation and customization options. Valuable features include seamless integration and intuitive design. However, there is room for improvement in response time and advanced analytics to meet diverse business requirements.

Views

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Strada

Strada streamlines project management with intuitive navigation and seamless integration for efficient task tracking. Users appreciate its customizable features and robust collaboration tools but note that its reporting capabilities could be enhanced. Strada offers valuable insights to optimize teamwork and improve productivity in diverse environments.

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Connectly

Connectly provides efficient communication management with its seamless integration and scalability features. It streamlines processes, enhancing productivity. While its setup can be time-consuming, the robust automation capabilities significantly optimize workflows. Improvements in speed and customization options would enhance user satisfaction.

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Gupshup

Gupshup enhances communication with robust messaging features and versatility across platforms. It excels in allowing businesses to streamline customer interactions effectively. While Gupshup is praised for its API integration, there is room for improvement in customization options to better tailor to specific industry demands.

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NexaVoxa

NexaVoxa serves diverse industries with seamless integration and real-time analytics. Its valuable features include data visualization and customization capabilities. Users appreciate its efficiency but note that there is room for improvement in documentation resources and technical support to enhance usability for all skill levels.

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Anyreach AI

Anyreach AI excels in automating customer interactions and providing data-driven insights. Its customizable platform enhances user experiences with advanced machine learning capabilities. Some users suggest improvements in integration options to better meet various business requirements.

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TechLatest.Net AI Content Creation

TechLatest.Net AI Content Creation enhances content strategy with advanced analytics and diverse writing templates. It streamlines content creation, elevating engagement and boosting efficiency. Some users find that personalization options could be improved to better suit specific content requirements.

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Uservox

Uservox is ideal for gathering valuable customer feedback, featuring intuitive analytics and seamless integration with other tools. It shines with its ease of setup and helpful reporting capabilities. Additional customization options could enhance its flexibility to better meet diverse user requirements.

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Hivel

Hivel enhances project management by offering task tracking and team collaboration. Users appreciate its intuitive design and real-time updates. Integration capabilities are valuable, although customization options could be expanded. Performance monitoring features are efficient, yet documentation may require improvement for advanced users seeking deeper insights.

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Google Cloud Agent Assist

Google Cloud Agent Assist enhances customer service by providing real-time suggestions to agents. It offers valuable features like seamless integration and AI-driven insights. There's room for improvement in terms of expanding language support to cater to a broader audience and incorporating more advanced analytics.

Google Cloud Natural Language AI

Google Cloud Natural Language AI offers sentiment analysis and entity recognition, aiding content comprehension. Text analysis and classification streamline processes. Some users note room for improvement in customizing models for specific needs. Its capabilities are valuable for enhancing text processing and understanding in diverse applications.

RepTwin

RepTwin enhances customer interactions by providing advanced analytics and real-time engagement tools. It offers valuable features like customization options and seamless integration with existing platforms. Users note there is room for improvement in onboarding processes and the need for more robust data visualization capabilities.