Best Conversation Intelligence Software Solutions

What is Conversation Intelligence Software?

Conversation Intelligence Software leverages AI and machine learning to analyze sales calls, providing insights that can improve sales performance and customer interactions.

To learn more, read our Gong vs. Salesforce Sales Cloud Buyer's Guide (Updated: September 2025).

The top 5 Conversation Intelligence Software solutions are Gong, Read AI, Salesforce Sales Cloud, Fathom and Granola, as ranked by PeerSpot users in September 2025. Gong received the highest rating of 9.5 among the leaders. Salesforce Sales Cloud is the most popular solution in terms of searches by peers, and Read AI holds the largest mind share of 20.6%.

These solutions capture and transcribe conversations, delivering actionable data by identifying patterns and trends in real-time. Sales teams can glean insights from these analyses to fine-tune their strategies and optimize their outcomes. By understanding customer needs and preferences through deeper analysis, businesses can adapt more effectively, ultimately driving growth and customer satisfaction.

What are some critical features?

Real-Time Transcription: Convert spoken words into text instantly, enabling immediate analysis and feedback.
Sentiment Analysis: Gauge customer sentiment during calls to tailor responses and improve customer satisfaction.
Keyword Tracking: Identify and monitor key phrases and terms that impact sales performance and customer engagement.
Performance Analytics: Access detailed analytics to measure sales team performance and customer interaction effectiveness.
Customizable Dashboards: Use tailored dashboards to visualize data and track key performance metrics.

What benefits should users look for?

Improved Sales Strategies: Use data-driven insights to refine sales tactics and approaches.
Enhanced Customer Experience: Understand and meet customer expectations more accurately.
Increased Revenue: Identify opportunities for upselling and cross-selling based on conversation insights.
Better Training Programs: Provide targeted coaching for sales teams based on performance analysis.
Efficient Decision-Making: Make informed decisions quickly using real-time data and analytics.

In industries such as healthcare, finance, and retail, Conversation Intelligence Software helps organizations understand client needs more precisely, ensuring compliance with industry regulations, improving customer service, and driving stronger sales performance.

Conversation Intelligence Software is valuable for organizations aiming to enhance their sales strategies, optimize team performance, and provide better customer experiences.

Buyer's Guide

Gong vs. Salesforce Sales Cloud

September 2025

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Conversation Intelligence Software solutions mindshare

As of October 2025, in the Conversation Intelligence Software category, the mindshare of Read AI is 20.6%, down from 50.0% compared to the previous year. The mindshare of Gong is 20.1%, down from 50.0% compared to the previous year. The mindshare of Fathom is 14.0%. It is calculated based on PeerSpot user engagement data.

Conversation Intelligence Software Market Share Distribution
Product	Market Share (%)
Read AI	20.6%
Gong	20.1%
Fathom	14.0%
Other	45.3%

Conversation Intelligence Software

Top Conversation Intelligence Software products

Rankings through

#1 Ranked

Gong

Gong helps sales teams enhance performance with call analytics and conversation intelligence. Users appreciate features like deal tracking and call transcription. The dashboard's navigation needs simplifying to boost user experience.

9.5

Rating

Reviews

428

Words/ Review

338

Views

207

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Read AI

Read AI analyzes and enhances meeting experiences by providing transcription and insights from conversations. It generates summaries to aid follow-up tasks and captures key points. Users value its sentiment analysis accuracy, real-time data processing, and integration ease but desire improved speed, detailed analytics, and better integration options. Documentation could be more comprehensive.

316

Views

243

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Buyer's Guide

Gong vs. Salesforce Sales Cloud

September 2025

Free Report: Gong vs. Salesforce Sales Cloud

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868,706 professionals have used our research since 2012.

Salesforce Sales Cloud

Salesforce Sales Cloud helps businesses with CRM, sales management, lead and account handling. It supports automation and ERP integration to enhance field sales. Organizations use it for forecasting and revenue recognition. Users value customization, integration, and reporting for decision-making, though find challenges with complexity, mobile apps, and cost.

8.2

Rating

117

Reviews

543

Words/ Review

Views

Category Comparisons

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Salesforce Sales Cloud vs Gong

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Fathom

Fathom enables efficient data analysis and visualization, offering robust integration tools and insightful reporting features. While it enhances decision-making with its intuitive dashboard, experienced users note it could improve in customization options. It's a reliable choice for businesses seeking data-driven insights.

210

Views

161

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Granola

Granola offers versatile features for managing tasks. It excels in simplifying workflow and boosting productivity. Users appreciate its intuitive design and flexibility. However, it could benefit from enhanced customization options and closer integration with other platforms to better meet diverse professional requirements.

197

Views

150

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Attention

Attention enhances workflow efficiency through robust task management and timely notifications. Users appreciate its intuitive features though customization options need expansion for diverse preferences. Attention’s seamless integration with existing tools boosts productivity, but additional enhancements in data analytics could further refine its utility.

100

Views

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See which vendors are best for you

Use our free recommendation engine to learn which Conversation Intelligence Software solutions are best for your needs.

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868,706 professionals have used our research since 2012.

Trusst AI

Trusst AI enhances communication through sentiment analysis and automated insights, helping teams understand client needs. It offers real-time feedback, intuitive design, and actionable reports. While it provides valuable insights, users sometimes seek improved customization features to better align with specific goals.

Views

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Trusst AI vs Attention

SalesLens

SalesLens optimizes sales processes by offering comprehensive analytics and customizable dashboards. Valuable features include real-time insights and trend analysis, catering to strategic decision-making. Room for improvement includes the integration with other tools, enhancing its adaptability to diverse business environments.

Views

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interface.ai

Interface.ai offers AI-driven customer support, enhancing customer interactions through chatbots and voice AI. It provides quick integration and user-friendly dashboards. Some users note that the customization options could be improved to better cater to diverse requirements. It effectively automates repetitive tasks, increasing efficiency.

Views

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Unblocked

Unblocked enhances collaboration with features like secure file sharing and real-time editing. It is valuable for teams seeking seamless integration with existing tools. While it excels in security, users note room for improvement in customization options to better fit diverse workflows.

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PolyAI

PolyAI is adaptable for various use cases, enhancing customer interactions with its AI-driven features. It offers seamless integration and multilingual support. Some users suggest improvements in customization options to better tailor services. PolyAI efficiently meets diverse requirements, supporting businesses through scalable conversational AI solutions.

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CallRail

CallRail enhances marketing efforts by tracking phone calls and form submissions. It offers features like call recording and transcription for improved sales insights. While CallRail is intuitive to use, users suggest enhancements for more detailed reporting capabilities to better cater to diverse analytical needs.

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Gupshup

Gupshup enhances communication for businesses by offering seamless integration with messaging apps, enabling efficient customer engagement. Its features include automation, analytics, and personalization options. Room for improvement includes better documentation and support to assist users in maximizing its potential.

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NoForm AI

NoForm AI empowers businesses with automated form processing and data extraction capabilities. It excels in accuracy and efficiency, offering seamless integration and customizable features. Users appreciate its performance but note room for improvement in response time and expanding integration with third-party applications.

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Landline Remover

Landline Remover enhances communication by efficiently disconnecting obsolete landlines. Users appreciate its intuitive operation and the quick setup process. It offers robust call management features but would benefit from advanced integration options and improved support. Some users find occasional glitches in connectivity adjustments.

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AvidTrak

AvidTrak enhances call tracking with robust analytics, offering valuable insights into marketing campaigns. It supports integrations with various platforms yet could improve reporting flexibility. Easy-to-use interface and efficient customer support make it a reliable choice for businesses seeking enhanced call attribution.

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Connectly

Connectly provides seamless communication for businesses, offering features like automated messaging and integration with existing platforms. Its intuitive design simplifies user interaction though it would benefit from enhanced analytics tools. Connectly's adaptability in diverse environments makes it a valuable asset for many organizations.

Views

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Sonnet

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Accenture Conversational AI

Accenture Conversational AI efficiently handles customer inquiries, offering valuable features like natural language processing and integration with existing platforms. It streamlines processes but could enhance customization and expand language support to better cater to diverse audience needs.

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Hivel

Hivel enhances project management by offering task tracking and team collaboration. Users appreciate its intuitive design and real-time updates. Integration capabilities are valuable, although customization options could be expanded. Performance monitoring features are efficient, yet documentation may require improvement for advanced users seeking deeper insights.

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SyncWords

SyncWords efficiently handles transcription and captioning needs with high accuracy, supporting multilingual formats. Its integration capabilities and time-saving features enhance usability. Feedback suggests room for improvement in customer support response times and pricing transparency, which could benefit users seeking greater value.

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GSX Platform

GSX Platform enhances digital communication and collaboration. It offers powerful analytics, easy integration, and robust security. Users appreciate its scalability but suggest improving customer support and reducing complexity for beginners. This makes it suitable for businesses seeking efficient IT management and performance optimization.

Views

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Wyzard.ai

Wyzard.ai enhances data processing capabilities, offering efficient automation and customization options. Valuable features include seamless integration and intuitive design. However, there is room for improvement in response time and advanced analytics to meet diverse business requirements.

NexaVoxa

NexaVoxa serves diverse industries with seamless integration and real-time analytics. Its valuable features include data visualization and customization capabilities. Users appreciate its efficiency but note that there is room for improvement in documentation resources and technical support to enhance usability for all skill levels.