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PolyAI vs Unblocked comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PolyAI
Ranking in Conversation Intelligence Software
10th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
AI Customer Support (22nd)
Unblocked
Ranking in Conversation Intelligence Software
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Knowledge Management Software (11th)
 

Mindshare comparison

As of September 2026, in the Conversation Intelligence Software category, the mindshare of PolyAI is 3.7%, up from 1.3% compared to the previous year. The mindshare of Unblocked is 3.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Conversation Intelligence Software Mindshare Distribution
ProductMindshare (%)
Unblocked3.7%
PolyAI3.7%
Other92.6%
Conversation Intelligence Software
 

Featured Reviews

JaiBharath Boithi - PeerSpot reviewer
Data Scientist at a tech vendor with 51-200 employees
Virtual agents have transformed routine customer calls and now free my team for complex issues
One area where PolyAI can be improved is in deeper integrations with existing systems and more configuration on how to handle complex scenarios. An area for improvement with PolyAI would be more flexibility to fine-tune conversation flows and responses. Another improvement would be the advanced analytics and reporting of PolyAI. Better visibility into conversational trends and customer behavior would help my teams identify improvement opportunities more quickly.
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Comparisons

 

Overview

Find out what your peers are saying about Gong, Gupshup, Accenture and others in Conversation Intelligence Software. Updated: August 2026.
913,683 professionals have used our research since 2012.